Branch Manager, Lender, Customer Service Business Development

WENDY KIRK SHINAULT

**** *** ******** *****, *******, MS 38834 / 662-***-****/ **********@*****.***

Career History

Trustmark National Bank – Corinth, MS 1994 – 2023

AVP/Consumer Lender/Branch Manager 2008 - 2023

Developed and Managed Personal Loan Portfolio – worked closely with clients to identify their financial needs, monitored past due accounts to ensure credit worthiness. Assisted with the selling of annuities and referrals to our designated representative. Assisted customers with opening accounts to benefit their needs.

Business Development - identified new business opportunities, assessed client financials to help uncover their needs and referred to commercial lenders as needed. Social networking in the community to make bonds and connections to assist in tasks. Consumer Loan Oversight - worked closely with clients and our past due department to ensure payments made in the time allotted and if needed assisted with extensions. Skills: Verbal, written and interpersonal communication, analytical, organizational, autonomous decision making, extensive use of computer systems/applications. Branch Manager 1999 – 2008

Managed transition from transactional branch bank to a full-service branch bank. Implemented and lead new sales program and developed new consumer loan portfolio. Ensured branch goals were in line with corporate strategic goals. Conducted teller and branch audits, managed, coached, and trained branch personnel. Skills: Supervisory, leadership, team building, knowledge of lending laws and regulations. Executive Secretary/Loan Assistant 1995 – 1999

Worked with the CFO in day-to-day banking operations. Responsible for daily processing of loan applications and opened accounts for customers. Skills: Comprehensive knowledge of lending laws and regulations and customer service. Accounting Department Assistant 1994 – 1995

Reconciled ledger accounts, prepared bank statements, assisted customers with account discrepancies and set up accounts for customers.

Skills: Knowledge of banking products, fees associated with banking products, and customer service.

Education/Licenses

Mississippi School Of Banking – Oxford, MS 2021

The Alliance Leadership Alcorn Graduate– Certificate – Corinth, MS 2008 NEWMS Women’s Leadership Success Skills Graduate – Certificate -Tupelo, MS 2008 Notary Public, Life Insurance, Series 6 & 63 Licenses University of Mississippi – Bachelor of Business Administration - Oxford, MS 1993 Northeast Mississippi Community College – Associate of Arts – Booneville, MS 1991 Corinth High School – Diploma – Corinth, MS 1989

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