Administrative Assistant Customer Service

DOROTHY AUGUSTINE

adz32r@r.postjobfree.com 951-***-**** Sun City, CA 92586

Summary

Personable administrative professional dedicated to cultivating positive client, staff and management connections. Highly-developed communicator with outstanding skills in complex problem-solving and conflict resolution. Highly advanced organizational skills.

Motivated [Job Title] with [Number] years of experience offering office support in [Type] industry. Energetic and reputable individual possessing strong work ethic, professional demeanor and superb initiative. Exceptional customer service and decision-making skills.

Committed job seeker with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.

Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.

Skills

Technologically Savvy

Office Management Software

MS Office Suite Knowledge

Recordkeeping and Bookkeeping

Experience

PHS/MWA Temecula, CA

Receptionist/Administrative Assistant

12/1998 - 05/2003

Answered phone calls and emails to provide information, resulting in effective business correspondence.

Provided secretarial and office management support while building cooperative working relationships.

Inventoried and ordered supplies for office.

Responded effectively to sensitive inquiries or complaints.

Coordinated appointments, meetings and conferences.

Developed administrative processes to achieve organizational objectives and improve office efficiency.

Tracked and submitted employee timesheets to prepare for payroll processing.

Organized files, developed spreadsheets, faxed reports and scanned documents, maintaining front desk and reception area in neat and organized fashion.

Pleasantly welcomed visitors, answered phone calls and maintained front reception desk.

Handled incoming calls and directed callers to appropriate department or employee.

Created spreadsheets in Microsoft Excel for record-keeping and reporting.

Kept office equipment functional and supplies well-stocked to promote office efficiency

Used voice recorder or notepad to compose and transcribe meeting minutes.

Temple Christian School Perris, CA

Receptionist/Student Accounts/Registrar Clerk

08/1992 - 11/1998

Answered questions and fulfilled requests with friendly and knowledgeable service.

Proofread documents carefully to check accuracy and completeness of all paperwork.

Leveraged scheduling system to determine availability of date and time requested.

Created and maintained patient evaluation systems and auditing mechanisms to enhance operations.

Ran a computerized Student Account Billing System that would print out monthly statements to make sure the student was up to date on their account.

Trained employees on [Software] use and instructional techniques.

Canyon Lake Community Church Canyon, CA

Financial Secretary/Book-keeper

01/1989 - 05/1989

Maintained full compliance when executing and tracking bank reconciliations and A/P & P/R.

Helped businesses keep finances in order by managing accounting ledgers and recording journal entries.

Documented transaction details to track and manage financial data.

Prepared accurate financial reports each month by collecting, analyzing and summarizing account information.

Received and recorded cash, checks and transfers.

Prepared and processed payrolls.

Calculated and produced checks for utilities, taxes and other operational payments.

Performed bookkeeping and accounting consulting services.

Reconciled computer reports with manually maintained ledgers.

Implemented program to create daily spreadsheets and streamline financial reporting.

Handled bi-weekly payroll services for 25 employees.

Calculated income and social security tax deductions.

Compiled current budget data from estimated revenues, expenses and prior budgets.

Augustine Construction Canyon, CA

Receptionist/Assistant Office Administrator

06/1979 - 09/1985

Processed financial documents, contracts, expense reports and invoices.

Reviewed documents and obtained additional information to complete accurate paperwork and avoid delays.

Replenished office supplies, placing new orders for restocking to maintain inventory.

Automated office operations by managing client correspondence and data communications.

Delegated work to staff, setting priorities and goals.

Coordinated with other supervisors, combining group efforts to achieve goals.

Guided employees in handling difficult or complex problems.

Analyzed financial activities of department to share budgetary input with managers.

Education and Training

Arlington High Shool Riverside, CA

High School Diploma

06/1978

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