MITRA PEDERSEN

Saratoga, California

adz325@r.postjobfree.com 650-***-**** https://www.linkedin.com/in/mitrapedersen/ SENIOR IT PROFESSIONAL

Drive Implementation of Global Product and Services Solutions: Digital IT Management Program / Project Management Agile / Scrum Manage Global teams for large-scale, complex technical projects / programs through development, resource allocation and capacity, and demand planning for project needs and IT operation activities. Set organizational direction to align project needs with larger business goals. Effectively manage in fast-paced, constantly changing environments by prioritizing work and goals. Ensure deliverables meet schedule, budget, and quality goals. Build functional engineering teams and implement solution quality processes and integration with SDLC for IT organizations.

Software Development Product Management Software Quality Assurance Requirements gathering Budget Planning People Development Operation Support Vendor Management CAREER HIGHLIGHTS

− Delivered large-scale program by establishing and managing offshore team, overseeing areas of vendor assessment, contract negotiation / management offshore capacity building that supported testing need for ERP, CRM Salesforce, Billing, Revenue, Electronic Health Care Management Information Systems, Revenue, Configure, Price, Quote Software by Salesforce (CPQ )and End to End role based / access security of data, applications related to Finance, Legal, HR.

− Managed Project Management Office (PMO), prioritizing requirements and ensuring customer satisfaction by meeting business needs and schedules. Leverage business intelligence to identify risks and opportunities within their category.

− Implemented Information Assurance, Security (PII and HIPPA standards), Enterprise / Virtual Server Environments.

− Managed IT applications, development team, quality oversight of development and validation activities for implementation of SAP, Salesforce.com, Agile PLM, Class III Medical Device. User Requirments workshops, requirements gathering, IT Quality System, Validation protocol, test plan, traceability matrix. Azure cloud base, DW, Analytics & Tableau, HRMS implementation.

− Led design, development, V&V and implementation SaaS PLM solution. Responsible for business requirements processes, development, and deployment, supporting IT solution for Class III Medical Device, and FDA regulation, cGMP, RIM.

− Working knowledge of Software development and SQA enterprise B2B, B2C, SaaS, CRM, PLM (Agile, Arena), EMR, ERP, SAP, Sales Force SFDC, SOX, HIPAA, ADA, FDA Audit, IQ/OQ/PQ, QC, UAT, disaster recovery testing, Compliance Security, Validation(VV&T), RUP, DoD standard and SW-CMMI processes, System Architect, test design, change Management. Implementation of SQA test automation tools, rolled out the Salesforce for Mac, iPhone & Window users.

− Mobile Compatibility and Native application for iPhone, iPad, MacBook, eCommerce B2C and B2B and Digital Solution.

− Google sheets, Smartsheet, HP Mercury Suite ALM, QTP, Remedy, IT Assets Management, eCAPA, cGMPs21 CFR Part 11, SharePoint, JIRA/Confluence, Monday.com, Capability Maturity Model (CMM) processes, Project Management Body of Knowledge (PMBOK) .

PROFESSIONAL EXPERIENCE

INTUITIVE SERGICAL, Sunnyvale, CA 2/2022- CURRENT

Senior Technical Program/Project Manager

Managed successful implementation of Cloud Base Call Center ( Nice CXone )Service Cloud and implementation of IWMS solution- Service Cloud, implementation in shared cloud infrastructure resources and services in regulatory requirements. Developed/managed program/project requirements, plans, schedule/timeline, risks/issues/quality and vendor management and alignment with RFP. Delivered Stock Transition Standardization, a “SAP” GxP projects, Agile system, integration of SAP Logistic, Supply Chain Inventory Management/Warehouse Management, E200 integration with Salesforce, Agile CAPA, PLM, Agiloft CLM, Quote Software by Salesforce (CPQ SFDC Cloud base )Sales Cloud and Integration of Agile Regulatory Compliant with Learning Management System, MDM (Customer, contact, company, product Master). Partnered with business sponsors to define success criteria. Managed financial, budget, resources management. Applied the best practices throughout project lifecycles using Agile/Waterfall methodologies. Managed (RAID) risks, issues, decisions, project dependencies. Conflict resolutions, meeting deadlines, and regulations requirements. Developed work breakdown structure (WBS), milestones, critical paths, system dependencies, master project schedule using Project Management Body of Knowledge (PMBOK). Stakeholder management, Risk and Communication Management, Requirements gathering Workshops globally, project weekly status and Streeting Committee status report. Business Intelligence and Data Analytics, Product Information Management (PIM).

• Delivery of large-scale project initiatives, identifying potential bottlenecks or delays, project schedule using Smartsheet to keep projects on schedule, requirement gathering Use case development, use of MS project and Smartsheet.

• Planning implementation, testing, UAT and operations for programs business users, Validation(QMS), and proper documentation for GxP compliance, Regulatory Information System (RIM), Veeva QualityOne, Quality System and integration with LMS.

• Applying the best practices, Validation Practices, Quality System, policies, and procedures for the program/ project delivery. Managed RFI and RFP processes, requirements definition/Use Cases, configuration/development, Validation Practices, data analytics, data privacy and security compliance, cutover to production through hyper-care activities.

• Identified gaps, potential bottlenecks or delays, challenges assumptions and proposes options to close gaps & keep projects on schedule. KAISER, Pleasanton, CA 4/2019-11/2021

KP Digital (Product/Experience): Senior Technical Program/Project Manager Lead delivery manager, responsible for all aspects of Digital Program/Projects of complex nature for KP Digital. Developed detailed work plans, schedules, project estimates, resource plans, and status reports used Smartsheet and MS Project. Developed requirements, plans, schedule/timeline, and risks/issues/quality. Responsible for project tracking &analysis. Provided leadership and technical, operational, financial, and managerial leadership for successful implementation of project activities . Provide oversight of program implementation including all activities, outputs, and outcomes related to project management and administration, including reporting, budget development and monitoring, financial transactions, execution of project plans, and project performance. Quality and Risk management, Success Criteria KPI measure performance relative to program goals and critical path analysis. Identified and communicated problems and issues proactively to a wide range of stakeholders and cross functional team, Created, coordinated, and maintained integrated project/program plans.

• Responsible for Appointment Center, PARSS to Cadence Migration and Microsoft Azure migration of KP Digital- program tracks, kp.org Web/Mobile, Microsoft Dynamics 365 for enterprise resource planning and customer relationship management. planning, budget, project deliverables following SAFe, Quality System, regulatory policies, KP process and deliverables. Digital Asset Management (DAM)

• Responsible for all Digital Document Delivery Manager Program and managed the Digital Identity Value Stream Discovery Project.

• Designing and implementation of Identity Management. Delivered phase1 of Cloud Base IAM/CIAM Digital Identity and Privilege Manager

, Service Cloud Discovery program of Ping product, identity management solutions integration with HRMS system.

• Developed work breakdown structure (WBS), milestones, critical paths, system dependencies, and master project schedule.

• Successful delivery of Digital Filling Cabinet experience ADA compliance, Premium Billing History and Search Result, Electronic Medical Record (Epic), documentation premium Billing statements (National), Site Search, Quote Software by Salesforce (CPQ )and Integration of

• Regulatory Compliant with Learning Management System QMS, PLM, Business Intelligence and Data Analytics, and Content Management Systems (CMS), Adobe (AEM), and Search Result. Identified gaps, requirement gathering Use case development, identifying potential bottlenecks or delays, challenges assumptions and proposes options to close gaps & keep projects on schedule. SKYLINE San Francisco, CA 4/ 2018 – 4/2019

Digital Program Director, Product and Services

Responsible for planning, organizing, reviewing, and evaluating the programs, services, and activities of the Information Technology Program. Led to negotiate contracts with vendors and suppliers. Responsible for hiring, career development, work assignments, annual review, and delivery on projects in alignment with larger business goals. Managed and maintained a portfolio of projects across multiple clients, ( Salesforce - SFDC), Quote Software by Salesforce (CPQ- SFDC Cloud base) and Service Cloud Service Cloud

,integration with Aprimo Digital Asset Management (DAM) and Adobe (AEM) Software ensuring that project success is achieved and ensured alignment to RFP’s, budget. Implementation of shared cloud infrastructure resources and services in regulatory requirements and MDM integration (Customer, contact, company, product Master). Responsible for developing strategies and technologies to support products and services portfolio . Maintained schedules/ milestones.

• Managed and collaboration with remote team in Canada and Brazil, managing transition and transformation portfolio and programs.

• Worked closely with vendors, dev team and creative team on development team, content management and customer’s internal stakeholders, requirement gathering Use case development.

• Negotiating and managing cloud and as-a-service relationships, managing infrastructure operations

• Saas and Mobile technology applications, CRM, BI system, e-Commerce, Product Analytics solution & related business metric tracking Business Intelligence, Analytics and Reporting.

• Development and Testing of Mobile Native applications compatible with Android and iPhone. NORTHROP GRUMMAN, TECHNICAL SERVICES, Monterey Bay, CA 11/2012 – 3/2018 Senior Technical Program/Project Manager

Managed multiple projects (Infrastructure Project, Business Intelligence (BI), InfoSphere ETL, Data Analytics tool (SAS), Warehouse – HR Civilian, MDM (Customer, contact, company, product Master), System for Training, Business Analytics and Reporting). Responsible for planning, organizing, reviewing, and evaluating the programs, services, and activities of the Information Technology Program. Implemented Information Assurance, Security (PII standards) for projects. Oversaw business intelligence system development, data warehouse, and consolidation of government database projects.

• Protected classified data (information assurance) by managing Identity and Access management (I&A) system, role-based security system, security management particularly military healthcare benefits & eligibility, Medical, Medicare, patient registry, and duplicate identities resolution nationwide and internationally. Consolidation & Migration of 5 data bases to one instance

• Built relationships and partnerships with business stakeholders and technology team, collaborating / implementing solution development, transactions, and requirements planning for all IT-HR, Health Care Premium, and Medicare health benefits coverage System meeting government regulation on system validation, PII, and government regulations / standards.

• Collaborated with cross-functional team, communicating, and working closely with IT Data Governance and security/information assurance team on delivery of 5 Database migration into one instance of Oracle, Business Intelligence and Analytics.

• Conducted requirement gathering, Use Case development, writing customer requirements, functional / technical specifications, release schedule, and project reporting with direct client interaction. Designed integrated SDLC processes, use of project management methodologies, continuous improvement, and quality standards, delivering quality product and solutions for DMDC client.

• Managed Mobile Native application development for Medicare Members and health benefits coverage System. AMKAL TECH, San Mateo, CA 9/2009 – 11/2012

Implementation Director/Senior Consultant, @ Kaiser Permanente, Pacific BioSciences, Spinal Modulation, eBay Directed, and delivered solution implementation, operational service. Worked with partner, and sub-contractor teams as appropriate to contract agreement, installation infrastructure planning, configuration. Implementation SAP and integration with SFDC Salesforce Cloud base and Integration of Agile Regulatory Compliant SFDC Cloud base )and Integration of Agile Regulatory Compliant Accountable for IT Technical Risk Assurance: IT Technical Risk Assessments for program / projects through governance, compliance, and Verification & Validation, cGXP (Saas, B2B, B2C, e-Commerce).

• Led development of various new product / services initiatives, designing, and building quality system for organization (hiring, selection of quality tools, implementation of best quality practices, quality design review, verification, and validation) and end-to-end implementation of quality processes automation and documentation control.

• Responsible for managing Mobile Native application development for Medical Device using Smart Phones (iPhone, Samsung, BlackBerry)

• Ensured customer needs were met, facilitating successful deployment and transition to support team while overseeing revenue cycle billing and claims, EMR program / projects, Business Intelligence and Analytics and HRMS implementation.

• Requirement gathering, logical design document, testing and implementation of 3M computer-assisted coding solution, integration of EPIC in interventional radiology, anesthesia charge capture, Revenue Cycle Systems, and ambulatory supplies charge capture. GENENTECH, INC., South San Francisco, CA 4/2004 – 9/2009 Senior IT Manager, Software Solution Quality / Change Management Program / Portfolio Responsible for planning, organizing, reviewing, and evaluating the programs, services, and activities of the IT Engineering Team. Set organizational direction / work prioritization and oversaw recruitment / hiring / career development, cost management and alignment with larger business goals. Managed projects (SAP, Quality, Supply Chain Order & Inventory Management & Sales Force SFDC Service Cloud implementation of Case Management). MDM migration, HRMS implementation, Compatibility of SFDC Salesforce and SAP on Mobile Devices.

• Built and managed engineering team consisting of Quality Engineering, QA project managers, and data analysts, ensuring proper training and cohesion for solution implementation (SFDC, SAP, Government Pricing).

• Hired, trained, and mentored, building and managing highly productive team with required skills that supported sales force, access solution, gene data warehouse, business intelligence, and system solutions. EDUCATION

− Doctor of Philosophy (PhD), Organizational Management, Capella University, Minneapolis, MN o Dissertation: Project Success Factors using Agile and Waterfall

− Master of Science (MS), Software Engineering, National University, San Diego, CA o Theses: Artificial Intelligence software for FMC Bradly Tank Repair Technician PROFESSIONAL DEVELOPMENT

− Certified Master Project Manager (MPM®), American Academy of Project Management (AAPM)

− Certified Product Owner (CSPO), VM Edu-Scrum Study-The Agile Academy

− SAFe 5 Release Train Engineer, Scaled Agile

− Project Manager Certification UC Santa Cruz Extension: Certified Project Manager - PMP

− Certified Scrum Master (CSM), Scrum Alliances

− Certified AAMI: Quality System Requirements & Industry Practice; FDA medical device (21 CFR 820, ANSI / AAMI / ISO 13485:2003) AFFILIATIONS: WITTI, PMI, Women Unlimited, SWE, Member: Society of Quality Engineers (SQE), Society of Quality Assurance (SQA)

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