Laquisha Doucette

Fort Worth, TX *****

214-***-****

adz31a@r.postjobfree.com

OBJECTIVE:

To obtain a position within a reputable organization that will utilize my skills and devote to assist in the development of people and communities; which will prepare me for an optimal performance and future growth.

EDUCATION AND PROFESSIONAL DEVELOPMENT

Texas All Lines License

Reciprocal States: AL, FL, GA, OK, NC, MI, MN, NM, WY, SC, AZ, AR, IN, KY, WV, MS, LA, DE, CT, RI

Certification: State Farm Property and Auto, TWIA, and Earthquake Certified

SKILLS:

Microsoft Word, Excel, Outlook, and PowerPoint, Software, Audatex, ECTA, ECR

University of Phoenix 2006 – 2008 Dallas, TX

High School Diploma L E Rabouin Career Magnet High School

PROFESSIONAL OVERVIEW

EARenfroe Claims/State Farm (Contract) January 2016 - Current

Claims Manager/Adjuster/AWC/Total Loss

Negotiated and settled claims in accordance with company policies and procedures

Researched, analyzed, and interpreted policy language and state law as it applied to submitted claims

Contacted insured and claimant in a timely manner, scheduled and confirmed appointments with auto rentals and collision shops

Established reserves, initiated supplemental claims, as well as followed through on subrogation claims, investigated facts, and determined liability

Resolved claims involving vehicle damage and paying out claims

Delivers a remarkable customer experience through assisting and handling claims involving property total losses

Within approved limits, applies claims settlement procedures to process claims, initiate claim payment process and close files assigned by Auto Claim Management, Claim Specialist, and/or electronic assignment

Assist claim specialist with the collaboration of internal partners and interface with external vendors, securing releases, and other duties on property claims

Applies knowledge of insurance contracts and endorsements, state laws and regulations, customer service philosophy, automotive repair, total loss handling methods, and parts to settle claims within approved limits

Follows established procedures to appropriately review, handle and settle applicable routine property and/or material damage claims

Assists claim specialist with recognizing and properly handling and salvage issues

Communicates claim information with team members, business partners, and external customers which may require contact by telephone, written correspondence, in person or other electronic media

Recognizes and refers total loss claims that are beyond the scope of authority

Arranges rental car and towing service

Reviews written or computerized estimates in loss settlements

Informs agents as needed during claims process

Organizes and processes assigned work and large volumes of claims utilizing appropriate procedures

Researches, resolves, and settles tasks within approved limits and/or as directed

Recognizes potential NICB indicators

Recognizes and explains terms of policy as appropriate

Opens applicable causes of loss

State Farm Property Claims

April 2017-January 2018

Worked property inside, Extended coverage for appreciated cause of loss.

Made settlements and reviewed claims for subrogation.

Dictated denial letters if coverage was not extended.

Handled claims in a call center environment.

Reviewed and inspected in order to determine applicable causes of loss/

Reviewed and prepared estimates in relation to reported damages using Xactimate and Audetex.

Reconciled claims with contractors in order to negotiate and settle claims.

Issued payments and settled claims with insured in compliance with company policies and procedures.

Santander Consumer USA

Loss Control Specialist 2001 – 2016

Managed a queue of accounts collecting on default auto loans.

Received inbound calls and making outbound calls to resolve accounts 90 days and above.

Assisted customer with making payments using western union phone payments, money gram online payments or in store or check by phone payments.

Negotiating the terms of the customers contract to allow them to reinstate their vehicle or to

Made final decisions to allow the contract to serve as a potential charge off.

Finding a resolution to allow the customer to continue to make monthly payments by assisting them with payment arrangements as well as programs if applies.

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