Little Rock Customer Service
Resume:
Victoria Scurlock
Mount Ida, AR 71955
******************@*****.***
SUMMARY
Focused and dedicated Paralegal with exceptional work ethic and proven strengths in case management support. Strong multitasker skilled at managing high-volume caseloads while consistently meeting deadlines. Persistent and resourceful problem-solver with excellent research and communication skills.
EXPERIENCE
July 2015 -
Present El Diamante Mexican Restaurant: Manager
Trained employees on additional job positions to maintain coverage of roles.
Recruited and hired qualified candidates to fill open positions.
Completed thorough opening, closing and shift change functions to maintain operational standards each day.
Accomplished financial objectives by forecasting requirements, scheduling expenditures and preparing annual budgets.
Created training modules and documentation to train staff.
Developed lucrative marketing plans to maximize profits.
Led team meetings and one-on-one coaching sessions to continuously improve performance.
Entered time and attendance logs in preparation for payroll.
Minimized staff turnover through appropriate selection, orientation and training.
Enforced customer service standards and resolved customer problems to uphold quality service.
Conducted quality, timely performance feedback and performance appraisals.
June 2022-
Dec 2022
(Closed) Jana Bradford Attorney at Law: Legal Assistant/Paralegal
Mailed and arranged for delivery of legal correspondence to clients, witnesses and court officials.
Managed office scheduling and kept accurate notes on deadlines, motions and other dates.
Handled telephone calls, meeting plans and conference organization requirements.
Maintained knowledge on case status by reviewing relevant records and reporting back to clients.
Filed pleadings and paperwork with court clerk to meet strict deadlines.
Participated in client interviews, observed questioning process and documented information.
Provided administrative support and conducted research to assist attorneys in civil litigation preparation.
Redacted confidential information from legal documents on case-by-case basis.
Conducted research and analyzed documents to prepare findings and formulate alternatives.
Drafted motions, briefs and other legal documents.
Knowledgeable dealing with pleadings, affidavits, motions and exhibit preparation.
Created and updated case management and client account databases.
Drafted legal complaints, summonses and interrogatories.
EDUCATION
December 2022 Bachelor of Arts in Political Science
University of Arkansas at Little Rock Little Rock, AR
Major: Political Science
May 2022 Bachelor of Arts in Criminal Justice
University of Arkansas at Little Rock Little Rock, AR
Major: Criminal Justice Minor: Legal Studies
May 2022 Associate of Science in Law Enforcement
University of Arkansas at Little Rock Little Rock, AR
Major: Law Enforcement
May 2020 Associate of Arts in General Studies
University of Arkansas at Little Rock Little Rock, AR
Major: General Studies
SKILLS
Daily Docket Reports
Order and Request Filing
Office Management
Document Management
Verbal and Written Communication
Case Summaries
Correspondence and Legal Forms Drafting
Legal Correspondence
Microsoft Office
Deposition Briefings
Publication Review
Calendar Management
Legal Research and Writing
Professional References
Andy Riner, Circuit Judge, 18th West Judicial Circuit
William McKimm, Retired Judge, Montgomery County District Court
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