Jennifer *** Lexington Drive, Lam Vallejo CA ***** 415-***-**** adz317@r.postjobfree.com

Objective

Education

MASTER JUNE 2015 SAN JOSE STATE UNIVERSITY

• Major: Library and Information Science

BACHELOR OF ARTS JUNE 2011 SAN FRANCISCO STATE UNIVERSITY

• • Major: Minor: ASIAN HEALTH AMERICAN EDUCATION STUDIES Skills & Abilities

• • • • • • • • • • • • • • • • • • Very Highly environments. Willingness emphasis Experienced for Ability Super executing Very Strong A Passion, Ability Strong Strong transitioning Highly Strong CARES, Bilingual A Possess solid mandated those passionate proactive creative interested collaborative coordination knowledge organizational, computer to to drive Salesforce, a Humility, in living work manage motor on research Chinese. to reporter in evidence-to from work in and case with with learn, about vehicle and using in confidential and of homelessness, and projects detail-the management from skills. diverse mental and community for analytical and communication, a working based ONESystem/a principles with “Can-a variety seniors a oriented an team strengths-illness cultures, ability practices a Do” and Class with skills, player of and issues substance and attitude of sensitive research to HMIS C the recovery children. ethnicities, based, very mental driver’s prioritize interpersonal, facing unhoused knowledgeable data abuse, tools harm health homeless and license projects with and combined reduction, dedicated homeless and services gender/and non-mental families, in time in judgment a with and to for Microsoft fast-and sexual health management creating people community low-a person-paced systematic, identities and income issues Office experiencing environment caring, discretion centered and skills resources families software, organized supportive treatment model, homelessness for TEAMS, approach with families models. an ZOOM, to and 2

• Demonstrates work effectively the in necessary cross-cultural attitudes, situations. knowledge, and skills to deliver culturally competent services and Experience:

HOUSING SUPPORT CASE MANAGER II CATHOLIC CHARITIES 03/2023 – PRESENT

• • • • • • • • • • • • • • • Caseload Housing Provide two are information advocacy. Perform code Provide family Provide related Act stability Maintain Assist vocational childcare. Maintain families. Participate Maintain and Computer Participate Work and not as reports. policies. in-violations with families a with person limited to favorable case ongoing practical Standard home continuity an accurate, portfolio achieving data training, other in in appropriate open and Maintain management staff a contacts in inspection to entry related to referral, support team accessing support, housing relationship support the Quality assignments meetings, current, job of stability into landlord appropriate services members program, per development/goals, services family CARES, by (search education, liaison services HSQ) appropriate month, and inspecting and HSH objectives, with to by complete up budget and Certificate organization, life assistance, get One between meetings, by coordinating records to one to relevant management Program developing violations and 18-placement, families System, being assistance, apartments resources 22 client and assistance for landlords clients client family crisis a timelines. Director monthly and enrolled and home-corrected files new and housing peer and skills, intervention, Launch community job service for and to and monitoring and based taking enhancement tenants to reports. reviews, in housing complete with existing program design before the maintenance, Pad. providers contact. appropriate SF a meetings in minimum code community and HOME an tenants and outside addressing all participants individualized Services in-and implement violations— involved required services, Program, income as move support, service of actions assigned. and monthly provided immediate with data in. to improvement, support and program providers. including relative ensure direct and case collection aftercare attend client landlord include plan housing needs services, housing to operations at contact. training. for least forms and but each LIBRARIAN I SAN FRANCISCO PUBLIC LIBRARY 07/2016 – 07/2022

• • • • • • • • • Provide informational Conduct Create, Analyze improving Use Increased Produce community. Establish partners, Assist tools in gather, information data in-weekly recruiting, and organizations, and patron service depth and strategies strengthen needs. and newsletters attendance evaluation research delivery maintain training, and to and direction cooperative conduct and library of all to coaching, and programs advertise patron Statistical participation on community staff. working the and outcomes. library to use data managing provide of relationships and two-profiles library programs information fold efficient volunteers resources; for and the with recommendations services library to and community generate assist staff. branch. to patrons our for members, patrons reporting. and with solutions researching and community the to 3

• • • • • • • • • • • • • • • • • • • Planned, special Develop Establish individual Train Library resources. Provide Coordinate Assist reader’s Perform Prepare Participate Development Provide Conduct Conduct Develop Conduct Interpret Assist supervise staff patrons in events, classification, excellent Early reports, advisory positive diverse, outreach regular weekly selection, policy scheduled, and library user technical in in literacy specialized Plan. maintain developing Literacy with classes formulation needs class collection publications, policy culturally community reference with acquisition, and research and coordinated, visits assessments. cataloging, and workshops; local cooperative and tutoring clerical areas collections workshops, development sensitive from respond interview and schools and relations and cataloging, and implementation. staff programs local and referring promoted, other prepare projects relations and library to following filing schools school suggestions documents. community or them systems; and programs and processing with visits, and the execute to coordinated staff, San non-the and and provide non-and Francisco appropriate profit the inquiries programming of public profit projects library public, information organizations programming speaking. organizations Public materials. and for programs and diverse community Library and exhibitions, and direction or communities. Collection outreach, services; groups; on provide including library Conduct LIBRARY TECHNICIAN ASSISTANT SAN FRANCISCO PUBLIC LIBRARY 04/2006 – 07/2016

• • • • • • • • • • • Receive regular Process Checking conducting Troubleshooting media Provide Excellent Knowledgeable Generate and rearranging Conduct questions Duties incoming materials, regarding programs, and perform projects. and processing delivering interpreting systems included or library and training the bi-Knowledgeable all patron customer phone or library provide electronic and weekly physical materials. daily record repair services library operating card lists’ of but calls, to records the technical services, “Title” the direction “Job on all service payment were and applications, library’s materials, mail; needed. providing Dewey materials damage new Lab” bibliographic and in to systems; not assist issues programs, staff skills processing verify and classes of “Link limited: Decimal policy books, maintain fines; to excellent information library related books that performing different Plus” and where respond or process Sorting Classification searches patron’s new patrons facilities; and procedures lists reading to customer patrons the library departments, periodicals, in along and new to physical Library’s records person for in inquiries areas, routing very incoming the card library with have service System, along use knowledgeable or processing perform are applications, retrieval inter-website, access daily through transport made with of materials up to Millennium texts, informational patrons library to mail, the to shelf-in date of intranet, computers, the and of person, rules materials library or answering library reviewing reading, loans, phone regarding in assist information & and using Sierra and over indexes materials and materials; with to regulations between programs, shelving, office other the and patrons’ the special their OPAC any general and telephone, screening machines, electronic from accounts special picking departments, system shifting, requests files accounts, and of shelves public the resume or up and and by 4

• library. A speedy, efficient, and meticulous worker who can multitask well under pressure. CLERK INTERNAL REVENUE SERVICE 01/2012 – 06/2012

• • • • • • • • • Cumbersome Excellent Transfer and Exercise review excellent Knowledgeable IRS High Perform interpret Knowledgeable notices. Help and procedures, regulations assist ability of heavy, IRS and listening clients’ Clients all clients to accounts rules route phone multitask in-in in and relationship issues and Customer “Individual” with depth skills, all policy handling: and incoming regulations accounts and in customer materials, and a problems Account very skills, answer and procedures calls and stressful to account “Business” and each to perform Management very their interpreting caller’s environment protocol. research, high appropriate privacy tax call situations laws, System volumes which to disclosure including the departments, (consists IDRS) patron through per procedures day, all and with of tax performing other reviews, knowledgeable forms, the departments addition according publications, analysis, in-depth of to of exercising and within IRS IRS research, and policies rules the CUSTOMER SERVICE MANAGER USBANK 08/2001 – 02/2005

• • • • • • • • • Responsible provided Duties investment new Responsible efficiently long-My to Responsible and Responsible retentions managing Research, Knowledgeable lending Handle, lines, individuals efforts efficiently staff term credit included and assist, to members review, the and client in for goals cards, all investments for for for for assisting vault, and future and while professionally bank of the guiding managing generating but relationships to and all businesses home process to supervision were meet knowledge clients maintaining bank the perform interpret the staff loans, lending policies monthly not branch heavy audits. all and members possible limited have the their personal of managing all of telephone institution’s and a Hefty manager lending cash successful five clients’ positive increased duties to procedures. to or to orders, and motivating loans, ensure more research institution all accounts most in calls attitude. large daily, and the offering rules car and part-that and efficiently branch’s quarterly cash loans, and weekly, cash staff and according time person-both accounts, product transactions resolve regulations to management. and tellers clients sales meet and and branch to-investment to advice investments, clients’ person monthly cost-numbers their to bank and ensure sales about were effectively the and new policies related interactions reports goals. transactions. bank handling by promoting all accounts, quality 35% and different problems benefit and Successfully as and loans for possible. customer skills procedures. professionally loans, document the sales aspects and such and most past of retain and trained as service services year. of equity is