GEMMA GARCIA-SAN ROMAN

403-***-**** adz30u@r.postjobfree.com linkedin.com/in/gemma-garcia-san/

A highly resourceful and innovative professional with a diverse range of administrative and customer service experience. I am a skilled coordinator with sales and logistics experience, adept at building value, as well as, performing in a results-oriented environment by using strong communication skills.

SUMMARY

• Competence with programs, such as, Adobe, MS Word, Excel and G-suite productivity apps; aptitude for quickly learning new programs and systems.

• Ability to operate corporate CRM system; Alberta Forklift operator License: Food Handling “Safety Check”.

• Diligent and meticulous with highly efficient analytical skills with a strong attention to detail and accuracy.

• Deliver high quality standard of customer service with high ethical standards and integrity to both internal and external customers.

• Achieve goals using logical and strategic approaches to resolving challenges and making appropriate decisions.

PROFESSIONAL EXPERIENCE

CAP2/Inventory Maintenance /CVT/Customer Experience Sales Floor Associate May 2018-Present

Walmart Canada

-Site to store, fulfilment, Safety Swept, WMHIS, as part of Operations rotating tasks.

- Customer Service providing and seeking product knowledge, assessing areas for flexing products and zoning through department areas.

Fulfillment Associate November 2017- December 2017

Walmart Canada

-Fulfillment responsibilities in the shipping and receiving area, including truck load/unloading and Jack-pallet equipment for material handling.

-Packed and picked orders; provided “On-Time” delivery to customers.

-Replenishment, tracked inventory using RF scanner, and, customer service interaction.

Sales Representative January 2016-February 2016

Just Energy Alberta L.P.

-Attended daily training for sales development to answer customer inquiries.

-Answered customers questions related to the benefits of joining in price protection for energy rates.

Coordinator Spanish Centre “Centro de Tertulia” October 2014 - April 2015

University of Calgary

-Reception services, greeting/directing visitors, assessing internal customer’s needs. -Acted as a point of contact for external customers by planning content and programming presentations.

-Facilitated interactions to promote learning by providing prepared materials and maintaining an atmosphere of open communication.

PROFESSIONAL DEVELOPMENT

Supply Chain Management

Rutgers State University, Coursera Specialization, May 2017

Customs Administration level I

Bow Valley College, Continuing Education, credits towards Program Certificate, February 2017

Customs & Logistics - Statutes and Regulations

Bow Valley College, Continuing Education, credits towards Program Certificate, February 2016

Business Communications (45 hrs)

Bow Valley College, Continuing Education, December 2015

SKILLS

Interpersonal skills Customer Service Scheduling MS Excel Adobe Digital Organizational skills Inventory control Bilingual English-Spanish Planning

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