Administrative Assistant Customer Care

Melba Keaton

*** *** ** #*** *******, FL ***** 407-***-**** *.**********@*****.***

Professional Profile

Detail-oriented and motivated individual trained as a medical administrative assistant seeking to build upon practical experience and medical education within a healthcare position.

Proficiencies: MS Word; MS PowerPoint

Skills: Attention to detail; Following directions; Team player; Dependable; Organized

Honors/Awards: N/A

Key Qualifications

Medical Administrative Assistant Medical Terminology Medical Transcription Patient Processing Patient Registration Medical Records Management Check In Check Out Data Entry Release of Information HIPAA Compliance Medical Laws & Ethics CMS 1500 Claim Form Billing Cycle Claims Appeal Process Medical Billing Knowledge Third Party Billing Medicare Medicaid HMO PPO Basic Coding Skills for ICD-10 & CPT Insurance Verification Anatomy & Physiology

Certifications

State Food Safety – Orlando, FL

Florida Food Handler Course

Restaurants with table service. Fast food and counter-service establishments. Coffee shops, bakeries, and delis Catering services.

Education

GED Tacoma Community House March 1995

Ultimate Medical Academy Associate of Science Degree / Health Sciences – Medical Administrative Assistant, 2022

Fully accredited, accelerated program providing instruction in medical administrative and general office procedures, transcription, medical records management, and reimbursement methodologies including revenue cycle management. Program content emphasizes medical billing procedures, basic procedural and diagnostic coding systems, collections procedures and accounting functions essential to the medical environment. Research, professional writing, critical thinking, and communications skills are developed throughout the program.

Professional Experience

PCI Security Inc., Orlando, FL 08/2022-Present

Secretary

Opening and closing the office.

Answering phone calls,

Scheduling appointments

Dispatching Officer’s to call

Filling

Using fax machine

New hire package

Preparing and maintaining office records

Fun Spot America Theme Parks - Orlando, FL

05/2022 – 08/2022

Cashier

§Assist in processing and replenishing merchandise, monitor floor stock, and ensure establishment was clean and inviting

§Issue receipts, refunds, credits, or change due to customers

§Maintain an awareness of all promotions and advertisements

§Maintain customer communication throughout the ordering or check out process

§Provide a positive customer experience through customer care and attention to detail

§Receive payment by cash, check, credit cards, or automatic debits, maintain all cash and receipts

RaceTrac - Orlando, FL

01/2021 - 04/2022

Cashier

§Assisted customers by providing information and resolving complaints

§Assisted in processing and replenishing merchandise, monitored floor stock and ensured establishment was clean and inviting

§Issued receipts, refunds, credits, or change due to customers

§Maintained an awareness of all promotions and advertisements

§Maintained customer communication throughout the ordering or check out process

§Processed merchandise returns or exchanges

§Provided a positive customer experience through customer care and attention to detail

§Received payment by cash, check, credit cards, or automatic debits, maintaining all cash and receipts

SeaWorld Orlando - Orlando, FL 07/2021 - 11/2021

Cashier

§Issued receipts, refunds, credits, or change due to customers

§Maintained customer communication throughout the ordering or check out process

§Provided a positive customer experience through customer care and attention to detail

§Received payment by cash, check, credit cards, or automatic debits, maintaining all cash and receipts

§Assisted customers by providing information and resolving complaints

§Assisted in processing and replenishing merchandise, monitored floor stock and ensured establishment was clean and inviting

§Maintained an awareness of all promotions and advertisements

§Processed merchandise returns or exchanges

Volunteer Experience

Tacoma Community College– Tacoma, WA

05/1999-06/2000

Secretary

Answering phones

Filling

Faxing

Greeting students

Contact this candidate