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Esam (Sam) Sa’d

Mobil: 714-***-**** Email: adz30q@r.postjobfree.com LinkedIn: linkedin.com/in/esam-mansour-27415817b/ Fountain Valley, Ca 92708 Senior IT professional and SQL Database administrator, highly motivated, and constantly evolving with more than 30+ years of experience in management, strategy, and tactical roles. Skills

• Attention to Detail • Problem Solving

• Communication • Leadership

• Management • Multitasking

• Customer service • Teamwork

• Organized • Patience

• Decision Making • Working under pressure

• Time Management • Analytical Skills

• Creativity • Project Management

• Quality Assurance • Computer literacy

• Strategic planning • Forecasting

• Vendor management • Critical Thinking

• Continuous improvement • Conflict management

Summary of Experience:

• Extensive Technology Leadership, Projects, and Infrastructure Management: With over 30+ years of experience, I have consistently influenced and improved the performance, growth, and profitability of diverse organizations. My expertise spans various facets of technology leadership, project management, and infrastructure management.

• Team Development and Management: I have a proven track record of developing and managing highly skilled IT teams to support seamless IT operations. This involves setting direction, establishing goals and expectations, providing training, and conducting performance evaluations.

• Strategic IT Infrastructure Planning: I excel in planning, developing, and implementing IT infrastructure strategies. network security, disaster recovery that align with organizational goals and needs.

• Efficient IT Service Delivery: ensuring uninterrupted IT service delivery by building and maintaining redundant datacenters in multiple locations. I also closely monitor systems performance, identify areas of concern, and implement strategic solutions promptly.

• Compliance and Security: I conduct thorough audits of networks, business systems, network security, and data storage backups to ensure compliance with company policies and industry standards. Security is paramount, and I take proactive measures to safeguard organizational data and assets.

• Comprehensive IT Operations Oversight: My responsibilities encompass the oversight of all IT operations, including staffing and infrastructure management. I maintain and optimize technological systems while closely monitoring costs and productivity.

• Problem Solving and Communication: I am known for my problem-solving skills and effective communication, making me a valuable asset in various business environments. Page 2 of 8

• Enterprise Project Management: I consistently achieve success in managing enterprise- wide projects throughout their entire lifecycle. This includes analyzing client requirements, identifying optimal approaches, and cultivating strong client relationships with executives.

• Risk Management and Strategic Planning: I identify key engagement and solution risks and formulate effective mitigation strategies. My work is guided by a keen understanding of the company's long-term strategy, ensuring that designs support evolving industry demands.

• Architectural Expertise: I recommend and implement architectural approaches that prioritize long-term maintainability, extensibility, and interoperability of enterprise applications.

• Database Expertise: With fifteen years of T-SQL experience, I specialize in designing and supporting Microsoft SQL Server environments. This includes expertise in crafting stored procedures, triggers, queries, and performance tuning.

• Database Administration: I have experience in administering high-transaction, high- availability large database systems.

• Risk Management and Compliance: I have a strong background in developing and implementing risk management protocols to safeguard organizational data and network assets. I've conducted numerous risk assessments and IT audits in compliance with regulations such as NIST 800-171, ITAR, HIPAA, and ISO standards. Additionally, I have experience in managing cybersecurity controls.

• Vendor and Contract Management: I possess negotiation skills in dealing with vendors, including Microsoft, Oracle, Symantec, VMware, Evault, and software licenses and contracts.

• Software Development Leadership: With over 30 years in the technology industry, I have extensive experience in enterprise software development. This includes designing, developing, and delivering on-premises and cloud computing, as well as SaaS/PaaS software products.

This comprehensive background demonstrates my ability to excel in technology leadership, project management, infrastructure management, and compliance within dynamic and diverse organizational settings.

Education

1979 - 1983 Degree: Bachelor of Computer Science

Yarmouk University

Irbid – Jordan

Certifications

Certified Information System Security Professional (CISSP) Microsoft Certified Professional (MCP)

Microsoft SQL Certified Professional (MSCP)

Oracle certified professional (OCP)

Certified Secure Software Lifecycle Professional

AWS Certified Solutions Architect

AWS Certified Solutions Architect - Associate (SAA-C02): 8 Databases Red Hat Certified System Administrator (EX200) Cert Prep: 1 Deploy, Configure, and Manage

Other Self Education

Securing Software as a Service (SaaS)

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SAP ERP Essential Training

Learning Microsoft Dynamics 365: The Basics

Microsoft Dynamics 365 and the Power Platform

Microsoft Azure Fundamentals (AZ-900) Cert Prep: 2 Azure Architecture and Services by Microsoft Press

Salesforce (CRM) Administrator Cert Prep: 1 Introduction to Administrator Certification and Setup

Salesforce (CRM) Administrator Cert Prep: 2 Security and Data Model Salesforce (CRM) Administrator Cert Prep: 3 Sales, Marketing and Service Applications Learning Salesforce.com (CRM) Development

Learning Microsoft Dynamics 365: The Basics

AWS Certified Solutions Architect - Associate (SAA-C02): 4 Compute Services Implementing the NIST Risk Management Framework

Microsoft Cybersecurity Stack: Advanced Identity and Endpoint Protection Microsoft Cybersecurity Stack: Identity and Endpoint Protection Basics Microsoft Azure: Networking Concepts

Microsoft Azure: Active Directory

Microsoft 365 Essential Training for Administrators Advanced Microsoft Power BI

SQL Server: Security for Developers

Designing Highly Scalable and Highly Available SQL Databases WordPress 5 Essential Training

.net (Asp.net With C#) in VS 2010

Configure and Manage SharePoint Online

MSC – Electrical Engineering

Experience

Manven,

Independent Information Technology Consultant

May 22, 2023 – Present Irvine, California, United States Independent Information Technology Consultant I am concurrently engaged in two distinct projects:

• Conduct comprehensive evaluations of the companies' network infrastructures.

• Thoroughly assess the effectiveness of the companies' data protection measures, including encryption practices, Multi-Factor Authentication

(MFA) implementation, Endpoint Security, patching systems, access controls, and data backup procedures.

• Ensure the robust safeguarding of sensitive data, both in storage and during transmission.

• Evaluate and enhance the company's incident response plan and procedures, testing their efficacy through simulated cyber-attacks to assess the organization's detection, response, and recovery capabilities. Page 4 of 8

DazPak Flexible Packaging

Information Technology Director

August 2021 – May 2023,

City of industry, California, United States.

• Part of a 5-member corporate management team that owns several paper converting companies.

• Acquisitions Integration and applications consolidation: Create and perform the Integration documentation plan for the new acquisitions and implement the plan within timely stages.

• Developing and implementing risk management protocols: Installing, Monitoring, and Managing the cybersecurity systems policies for Threat Vulnerability Management and Remediation to ensure the security of organizational data and network assets in multiple locations. As required, responding to information security incidents.

• Set and lead strategy for IT infrastructure, including (Servers, computing, firewall, security, and disaster recovery) and software applications capabilities for current and future organizational needs.

• Management of the DazPak entire Network topology, including designing and implementing policies for its Firewall and VLANs

(segmentation) and subnets as required.

• Implementing Microsoft 365: Administering and managing Microsoft 365 and Windows Systems administration, including but not limited to OneDrive, Microsoft Exchange, Teams, SharePoint, Office Suite, Difference Plan 1 & Plan 2 security.

• Lead the evaluation of new technology and develop High-level roadmaps by providing technical and strategic direction.

• Develop and implement policies related to network security, disaster recovery, and IT infrastructure.

• Maintenance of the legacy ERP software system in the transiently period, pulling data to Microsoft SQL database, building and creating automated data query to the financial department.

• buying delivering, installing, and/or assisting personnel in the installation of personal computers, software, and peripheral components such as monitors, keyboards, printers, disk drivers, switches, hubs, IP Phones, and cabling.

• Responding to inquiries concerning operating systems and diagnosing system hardware, software, and operator problems; installing, maintaining, and upgrading operating systems and software packages across disparate platforms.

• Manage good relationships with suppliers, ensuring contracts and service levels are negotiated in line with strategic aims and financial constraints and ongoing service is in-line with agreed contracts. Page 5 of 8

• Develop and maintain a cyber security program, ensuring proactive measures are in place inclusive of hardware/software hardening, policies, and procedures, training.

• Ensure scalability, uptime and performance of key IT and business systems to support business operations as well as continuous growth.

• Responsible for the execution of all technology projects in a Project Management Role.

Express Manufacture Inc.

Senior Information Technology Manager,

March 2018 - October 2020 (2 years 8 months)

3519 W. Warner Street, Santa Ana, CA

Job Description:

Responsible for overseeing and accomplishes information technology daily operations, planning, monitoring, and appraising job results; coaching, counseling, and disciplining employees; initiating, coordinating, and enforcing systems, policies, and procedures.

Hardware & Networking

• Restructuring EMI Network and upgrade the servers, computers, and switches with up-to-date technology.

• Maintain company IT infrastructure security, Server’s and data storage backup, data recovery, data integrity, and performance monitoring standards.

• Managing information technology service to compliance with ITAR and NIST Regulation.

• Managed and developing a business plan for the IT Department.

• Manage and support teams to supply high-quality service and support. Software

• ManEx ERP (Microsoft SQL Server Backend): Maintenances, Troubleshooting and fixing ERP issues.

• Designed, developed, and implemented new applications under ManEx Database: o Document archiving Systems (Collecting the flower document) o Testing, Troubleshooting and Re-Work Systems (TTR) o Certificate of Compliance Systems

o Process Deviation Systems

o Serialization Generator Systems

o Check & Balance Systems

o Floor Tracking Systems

o Process Traceability systems

o 15 additional other systems applications.

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• Fuji Software: maintenance of Fuji software and solving software problems.

• Upsize Databases from old version to new version and migrate data to SQL. Databases

• Microsoft SQL: implement and upgrade to the new version of Microsoft SQL 2019 using the Always-On-Availability (AHA) groups feature as a disaster- recovery solution.

• Implement database security, data backup, data recovery, data integrity, and performance monitoring standards.

Jordan Business Machines (JBM),

General Manager and Software Development Manager,

July 1993 - June 2016,

Amman, Jordan.

Job Description:

• Manage and supported team (more than 62 Programmers, 15 implementers, 5 Salespeople) for the high-quality supply of service and support (Team Leadership Roles).

• Designed, Developed, implemented, and administered a “JBM ERP” Solution with over 43 different Modules (Microsoft SQL Server Backend) and over 4500 customers in Jordan and Gulf states.

• Support customers technically, install the JBM ERP in the client's devices and servers, and customize the ERP modules for the customer's needs, including reports and forms.

• Experience and Passion for product development and managing the performance of staff.

• Building cloud-native applications using hyper-scale services (e.g., AWS, Azure, GCP) and PaaS environments.

• Hiring new staff within a department or business unit.

• Ensuring that departments or units deliver quality offerings to clients.

• Working closely with account managers and other senior staff to retain clients.

• Developing new solutions to meet client needs.

• Improving internal processes for better productivity

• Overseeing large projects and interpreting performance reports

• Managing the budget and monitoring the financial health of a location or business unit

• Analyzed & designed and build applications and manage programmers.

• Develop business requirements.

• Administering the IT Infrastructure (servers, virtual servers, NAS, SAN, desktop computers, printers, routers, switches, firewalls, mobile phones, software deployment, security updates, and patches.

• Manage the network security and access includes creating users, Remote access (VPN), network diagnostics, monitoring, and analysis tools). Designed, develops, and implements the following Systems:

• JBM ERP includes the following (shortlist from 43 Modules) management modules: o Accounting Management systems (Includes budgeting, cashflow.). o Inventory Management systems.

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o Manufacturing systems; for industries such as food, chemical, paint, medical and pharmaceuticals manufacturing, among others.

o CRM (Customers Relation Management) and SRM (Supplier Relation Management Systems).

• Medical Insurance Systems.

• Point of sales system.

• Amongst other systems designed and developed by JBM (complete documentation and demonstration can be provided upon request).

• All system used Microsoft SQL Server as Backend database (Core System). Software & Hardware Skills:

Software Skills

Microsoft SQL 2005, 2008, 2012, 2014, 2017, 2019 with HA includes (SSMS, SSDT, DTA and SSIS) Microsoft Visual studio .net 2013/ 2015/ 2019 (ASP, MVC and C#) Microsoft Visual FoxPro 3,4,5,6,7,8,9

Websites Using Python, ruby, JS, CSS, PHP

Microsoft (Office) 365/ 2016/ 2010

SAP Crystal Reports Designer Stimulsoft Reports Designer Microsoft Exchange

Virtualization

Hardware & OS Skills

Microsoft Windows Server 2003/2008/2012/2016/2019, Hyper-V Microsoft Windows OS 7,8,10

Network: TCP/IP, NFS, HTTP, SSL, FTP, NTP, SMTP, POP, IP/AVPN, VPN, MPLS, IMAP, SSH, Kerberos 5, IPsec, DHCP, and DNS. Riverbed WAN accelerator (SD-WAN), Cisco Meraki (Firewall, Switches, VPN & Access point), WatchGuard, SonicWALL & Symantec Gateway Security appliances

Linux OS (Ubuntu, Red Hat)

Active directory, Domain Controller, DHCP

Mac OS

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Hobbies:

• Reading: Whether it's a new technology or novels (non-fiction) to expand my knowledge.

• Sports and Fitness: Engage in long jogging/walking, swimming, and cycling to keep me fit and relieve stress.

• Traveling.

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