Nathalie Parodi

**** ** **** ****** *** *** adz302@r.postjobfree.com

Lauderhill FL 33313 703-***-****

A versatile but focused French native bilingual professional (French/French Canadian) with over 15 years of experience in administration, customer service and language services positions.

Recent experience

Administrative support (Property Management) November 2021-March 2023 FirstService Residential for Aztec RV Resort Condominium Association a class A RV luxury resort in in Margate FL.

• Onboarding the new owners, providing them with the necessary information, making sure they understood policies, procedures and where to get help.

• Managing Association approval process for new buyers, checking accuracy and completeness of sales and purchase documents for association and safeguarding confidentiality.

• Diplomatically balancing our role as a property management company between the board of directors and residents in all communications and interactions

• Drafting electronic communications for residents and helping social committee in drafting announcements and flyers (French/English)

• Translations of resolutions and consecutive interpretation (French-English-French at board meetings) with an average audience of 100-130 members.

Front desk /customer service

• First point of contact for all visitors and residents (property owners, renters)

• Answering, routing & filtering calls, ordering supplies, collecting and dispatching deliveries

• Welcoming and walking new residents through the facility.

• Educating & coaching residents on rules and regulations duties towards the association (fees, adjustments…) for English and non-English speakers.

• Promptly addressing maintenance issues, in an empathetic and calm manner, making sure they were understood and taken care of

• Selling goods and services, reconciliating cash. with cash reconciliation/deposit report

• Maintaining resident’s database.

Customer Service positions French/English May 2018-November 2021 Mercedes Benz: Concierge Services USA/Canada

• Sending driving directions to the vehicle, making restaurant and hotel reservations, online purchases, providing general information and referring the driver to the proper channels (roadside, dealership or technical support). Zara Fashion USA/Canada

• Assisting callers with issues related to orders, returns, delivery, stock availability and billing.

• Escalating and following up with customer when necessary

Languages services 2009-2017

Translations and medical interpreting mostly in Virginia

Languages French (native) English (high proficiency) Some Spanish

Technical skills :

Office Suite 2010 (Word, Excel PowerPoint, OneNote) and other proprietary software programs

Used ADP software on the employee side.

Education

Associate Degree in business and languages (Toulouse, France)

Community involvement pro-bono 2002-2021

Board Member of Castle Gardens Condominium Association (2021) Founder and Board Member of two 501(c))(3) corporations Involvement in Early Childhood education, language services for non-profits

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