Patrick Ballou

I'm a motivated & highly driven Marketing, Customer Service & Management Professional with over 20 years of experience. I am looking to gain knowledge and find career growth & professional advancement.

Clinton, MD 20735

adz2z6@r.postjobfree.com

+1-202-***-****

I am a highly motivated, results driven, goal oriented professional with 20 years of experience in Management, Customer Service, Call Center Operations and Marketing. I wish to join an organization with a diverse staff where I can make a significant impact using education & with my years of experience, and achieve growth through the obtaining of knowledge and wisdom from my colleagues. Willing to relocate: Anywhere

Authorized to work in the US for any employer

Work Experience

Owner/Operator

Justin Credible Catering - Washington, DC

June 2010 to Present

• As the Owner & Operator of Justin Credible Catering, a full service catering & events company providing upscale and unique dining experiences for parties from 2 to 200 people.

• Responsible for preparing, delivering and serving meals to clients at a special event sich as weddings, anniversary parties and corporate meetings.

• Confer with clients to create menu design, cuisine creation, presentation, plating design, event decor and scheduling of event.

• Interview, hire, train, manage and supervise part-time staff through the arranging and appropriate pre-event, day of and post-event procedures.

• Research to create new recipes included in future cookbooks. (Next book release; May 2024) Member Services & Engagement Manager

Alliance for Academic Internal Medicine (AAIM) - Alexandria, VA December 2016 to May 2018

• Responsible for management of the Alliance's membership operations consisting of over 12,000 Internal Medicine professionals at medical schools across the United States. This includes membership renewals, retention, engagement, and fulfillment.

• Successfully managed a $4.7 million annual budget of membership dues revenue, increasing the annual member retention rate from 93.7% to 97.4% during my first year in the Manager role.

• Spearheaded the recruitment and engagement of member volunteers for the new Alliance Ambassador Program. The program was designed to aide in keeping a group of members volunteers informed & relaying information to their colleagues who hold ACTIVE membership at their respective institutions. The information will provide them with updates regarding current & upcoming events, offerings including things like webinars, seminars, in person conferences, professional development and continuing education courses.

• Held a key role as a conference manager Alliance National Conference and regional conferences. This included exhibit space, contacting vendors for exhibit contracts, ordering of event giveaways

(tchotchkes) for members and attendees, and leading in the hiring of temporary staff for coverage during national level conferences, which average from 800 to as many as 1,200 attendees.

• Management of the Alliance's Awards program, consisting of more than 20 Awards covering AAIM's member community.

• Served as liaison to the Membership Committee & the Chair to keep the group fully abreast of various Association items related to membership dues & renewal metrics, new recruiting efforts of member volunteers, and other engagement initiative. Kept members of the Committee informed with updates and the ad-hoc details as needed between regularly scheduled conference calls and in-person meetings.

• Responsible for supervision two (2) Full-Time staff and one (1) Temporary staff membets during my tenure.

Membership Coordinator/Customer Service Manage

American Society of Civil Engineers - Reston, VA

May 2006 to November 2016

• Managed the Society's call center operations team of anywhere from four (4) to ten (10) full time call center representatives,with responsibilities included the collection of annual dues, renewals calls to members in dues arrears, incoming calls for order fulfillment, book/journal subscriptions, specialty conference, continuing education including seminar and webinar registrations, and upselling and cross- selling of various products & services.

• Managed the Life Member and Fellows Programs, including direct contact with potential Fellows and corresponding with Life Members to ensure proper recognition at Society events.

• Worked with the Manager of Member Retention to analyze and interpret data for over 140,000 Society members, ensuring the most accurate and updated information and data is shown for the annual membership dues renewal using Personify AMS database, as a Personify "Super User." Program ManagerI

DialAmerica Marketing, Inc. - White Marsh, MD

January 1998 to April 2004

• Held responsibility, oversight, and management of a 75 seat outbound sales call center, taking a leadership role in recruiting, hiring, training, coaching and mentoring all representatives to aide in the success of their assigned team.

• Collaborated with Branch Manager to set Key Performance Indicators and Benchmarks for sales success which were parallel or above regional set goals..

• Provided a motivational atmosphere for dales team representatives to foster a fun, collaborative and engaging team environment.

Education

Master's Degree in Non-Profit & Organizational Management University of Maryland Global Campus (UMGC) - Maryland January 2020 to June 2022

Bachelor's in Major: Psychology, Minor: English Literature & Music/Vocal Performance

Morgan State University - Baltimore, MD

August 1997 to May 2001

High school diploma in College Prep./Advanced Placement Surrattsville High School - Clinton, MD

August 1993 to June 1997

Skills

• Cold Calling (6 years)

• Research (10+ years)

• UpSelling (10+ years)

• Cash Handling (7 years)

• Sales (10+ years)

• Telemarketing (10+ years)

• Account Management (7 years)

• Marketing (10+ years)

• Proofreading (10+ years)

• Writing Skills (10+ years)

• English (10+ years)

• Culinary Experience (10+ years)

• Serving Experience (10+ years)

• Host/Hostess (10+ years)

• Microsoft Powerpoint (10+ years)

• Presentation Skills (10+ years)

• Event Planning (10+ years)

• Customer Service (10+ years)

• non-profit association management (10+ years)

• Sales Experience (10+ years)

• Time Management (10+ years)

• Office Experience (10+ years)

• Customer Segmentation (8 years)

• Social Media Management (10+ years)

• Microsoft Office (10+ years)

• Microsoft Excel (10+ years)

• Basic math (10+ years)

• CRM software (10+ years)

• Microsoft Word (10+ years)

• Microsoft Outlook (10+ years)

• Strategic Planning (5 years)

• Market Research (5 years)

• Management (10+ years)

• Blogging

• Project management (5 years)

• Google Analytics (8 years)

• Email Marketing (10+ years)

• Salesforce (5 years)

• Adobe Photoshop

• Events Management (10+ years)

• Outbound Sales (10+ years)

• Sales Management (10+ years)

• Product Management

• Content Development (5 years)

• Direct Sales (10+ years)

• Search Engine Optimization (SEO)

• B2B Sales

• Leadership (10+ years)

• Social media marketing

• Recruiting (10+ years)

• Administrative experience (10+ years)

• Adobe Creative Suite

• Supervising experience (10+ years)

• Call center management (10+ years)

Languages

• Spanish - Intermediate

Assessments

Sales skills — Proficient

September 2021

Influencing and negotiating with customers

Full results: Proficient

Supervisory skills: Motivating & assessing employees — Proficient August 2020

Motivating others to achieve objectives and identifying improvements or corrective actions. Full results: Proficient

Work style: Reliability — Completed

September 2021

Tendency to be reliable, dependable, and act with integrity at work Full results: Completed

Customer service — Proficient

July 2020

Identifying and resolving common customer issues

Full results: Proficient

Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.

Publications

The First 10 Seconds: The Art of Breaking The Ice

January 2017

Recipes of a Quarantined Man

September 2020

When restaurants shut down during the recent pandemic, I took it upon myself get in the kitchen. I I let my creativity run free. I created "Recipes of A Quarantined Man," a cookbook with Never Before Seen recipes that are All New, Exciting & Easy To Prepare, with the proper Spices & Ingredients on hand! Its the 2nd cookbook by home cook Chef, Justin Credible!

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