MS in Computer Science, Security Assurance

Kaplan University/Chicago/IL/

****-**** ***: 4.0

BA in Communications

Hunter College/New York/NY/

****-**** ***: 3.7

I am a 20 year plus IT professional with a master’s degree in Computer Science/Information Technology Cyber Security Assurance. Currently, I am employed at Aquarion Water with roles ranging from hardware procurement, security, engineering, technical deployments and project management.

Vendor Management

Hardware Procurement

Project Management

Enterprise Deployment

Office 365

Inventory Control

Bilingual – Spanish Fluent

SKILLS

EDUCATION

EXPERIENCE

Phone

203-***-****

Email

adz2yy@r.postjobfree.com

Address

15 Greisers Road

Monroe, CT 06468

State Country

INFO

PROFILE

JOSE M. CANDELARIA

Helpdesk Support Analyst

Aquarion Water Company/ October 2007 – Present

Responsible for desktop, laptop, and toughbook procurement and deployment for the entire organization.

Manage and provide technical assistance for all conference rooms within the organization.

Creation of all AD and Azure user accounts for both employees and external vendors.

Quarterly user account review to ensure proper security to network resources.

Provide one-on-one training of executive staff as requested.

Assist in the setup and deployment of Androids, iPhones, and tablets.

Process all security requests concerning access to network drives, shares, and printers.

Troubleshoot all user problems regarding network, workstation or Citrix based applications via remote desktop applications.

Provide technical support across multiple offices in CT, NH, and MA.

Project management, execution and deployment as assigned by management.

Technical Support Specialist

Hitachi Capital America Corporation/ November 2006 – September 2007

Provide level II and III support throughout the organization.

Windows Deployment Imaging

Symantec PGP Encryption

Security Analysis & Review

SolarWinds Monitoring

Active Directory/Azure Services

Honeywell Security

Manage Engine Software Deployment

ESRI/ArcGIS

Neptune 360

Cherwell Ticketing Systems

Responsible for workstation configurations, support, and new user training.

Maintain and administer programs and services such as antivirus clients, software auditing, workstation management and patch rollouts.

Responsible for tape backup integrity checks including daily rotations, verification and log review.

Provide software licensing support by tracking and ordering from vendors as needed

Senior Desktop Support Analyst/Documentum Administrator

Swiss Re America Holding Corporation/July 1998 – Oct 2006

Responsible for setup of servers, desktops, and laptops, for use throughout the organization.

Provide network, application, and hardware support for 600 end-users.

Create and maintain accounts for Documentum environment users.

Train executive level personnel on laptops, remote and home access.

Troubleshoot network and desktop connectivity issues.

Employ diagnostic and removal tools for malware, spyware, and virus-related problems.

Setup and support for Blackberrys and HP iPAQs for NY/CT offices.

Junior Network Administrator/Technician

Darby & Darby, P.C./July 1997 – June 1998

Employ diagnostic and removal tools for malware, spyware, and virus-related problems.

Maintain up-to-date database of supported hardware and software

Vendor management support with Compaq related to leased hardware.

Assist with retrieval of deleted files on the network.

Cybersecurity

LinkedIn

www.linkedin.com/in/josemcandelaria

Debra Kirven

Controller, Accounting

Phone: 203-***-****

Email: adz2yy@r.postjobfree.com

Karen May

Supervisor, Customer Service

Phone: 203-***-****

Email: adz2yy@r.postjobfree.com

Sarah A. DeMezzo

Supervisor, GIS, Engineering

Phone: 203-***-****

Email: adz2yy@r.postjobfree.com

Wendy Eusebe

Manager - Project Management Office

Phone: 203-***-****

Email: adz2yy@r.postjobfree.com

Reading

Wireless

REFERENCES

EXPERTISE

SOCIAL

EXPERIENCE CONTINUED

INTERESTS

Cloud

Travelling

AI

Contact this candidate