Customer Service Representative

Maria L Solis

Houston, TX ***** 1-863-***-**** **********@*****.***

Summary

Personable and dedicated Customer Service Representative with extensive experience in Food and Beverage industry. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success.

Skills

Restaurant Operations Management

Customer Service Best Practices

Managing Deliveries

Documentation and Recordkeeping

Experience

RESTAURANT MANAGER 08/2002 - 09/2011

McCormick & Schmick's - Orlando, FL

Completed thorough opening, closing and shift change functions to maintain operational standards each day.

Counseled and disciplined staff to address issues promptly and provide constructive feedback.

Reconciled daily transactions, balanced cash registers and deposited restaurant's earnings at bank.

Managed accounts payable, accounts receivable and payroll.

Resolved and investigated complaints regarding service, food quality and accommodations.

Prepared employee schedules to maintain appropriate staffing levels during peak periods.

Updated computer systems with new pricing and daily food specials.

Checked with guests to get feedback on food served, resolve issues,

Worked in close collaboration with team members to ensure customers received high-quality service.

Oversaw inventory and ordered ingredients to restock freezers, fridges and pantry.

BARTENDER 12/1996 - 04/2002

Wyndham Palace Resort and Spa - Lake Buena Vista, FL

Greeted Guests Quickly

Checked identification of guests to verify age requirements for alcohol purchase.

Maintained knowledge of bar and menu options to prepare drinks and make food recommendations.

Kept track of bar tabs and transferred open tabs to dining area for wait staff.

Completed regular bar inventories and daily requisition sheets.

Operated cash register and Point of Sale (POS) system for transactions and made proper change for cash transactions.

Trained new bartenders on drink preparation and upselling techniques.

BARTENDER/COCKTAIL SERVER 12/1991 - 11/1996

Walt Disney World Dolphin Resort - Lake Buena Vista, FL

Responsible for the entertainment of guests in a internationally acclaimed hotel and convention center

Preparation of a wide variety of specialty cocktails

Handled cash procedures including purchasing,receiving and inventory

Supervised training procedures of new hires while initiating operation procedures

Checked with customers to determine satisfaction with meals, promptly taking action to correct problems.

Provided exceptional service to high volume of daily customers.

Circulated within assigned areas to assess and address customer needs, effectively prioritizing tasks during peak hours.

Education and Training

Lemon Bay High School - Englewood, FL High School Diploma

06/1988

Valencia Community College - Orlando, FL Some College (No Degree)

Hotel, Motel, and Restaurant Management

Additional Information

Due to a injury to both of my legs back in 2011. i was unable to work.

I recently found a surgeon who was able to fix my legs to where i could walk and work again,

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