Leadership/ Operating Partner

MATTHEW MARTINEZ

Santa Fe, New Mexico, *****, US 575-***-**** **************@******.***

Accomplished and results-driven leader with a demonstrated history of success in team management, efficient operations, and delivering outstanding customer experiences. With over 9 years of experience in dynamic and high-pressure environments, I bring expertise in streamlining processes, fostering a culture of excellence, and achieving measurable business outcomes

Operating Partner August, 2014 to Present

Panera Bread Santa Fe, NM

1. Team Management:

Effectively managed and led a team of 50 employees in a high-pressure, high-volume restaurant environment, ensuring smooth operations and maintaining a positive work atmosphere.

2. Payroll and Timekeeping:

Successfully managed payroll and timekeeping processes, ensuring accuracy and compliance with company policies. 3. Relationship Building:

Cultivated exceptional relationships with both customers and vendors, contributing to enhanced customer satisfaction and successful vendor partnerships. 4. Leadership and Employee Engagement:

Set clear performance expectations and fostered a positive and collaborative work environment that motivated employees to excel. 5. Performance Improvement:

Proactively identified areas of improvement within the team and implemented corrective actions to address weaknesses, resulting in increased efficiency and productivity. 6. HR Streamlining:

Streamlined HR processes, including coordinating new hire orientations and providing comprehensive onboarding and training for new employees, optimizing the onboarding experience.

7. Process Improvement:

Leveraged customer feedback to develop and implement process improvements, contributing to long-term business growth and customer satisfaction. 8. Sales Growth:

During the pandemic, strategically increased weekly sales by $15,000 through innovative sales and marketing strategies. Strategic Thinking

-Long Term Planning

-Market Planning

-Performance Metrics

-Innovation

-Change Management

-Stakeholder Engagement

Team Building

-Recruitment and Onboarding

-Training and Development

-Team Leadership

-Conflict Resolution

-Feedback and Evaluations

Problem-Solving

-Analytical Thinking

-Adaptability

-Decision Making

PROFESSIONAL SUMMARY

WORK HISTORY

SKILLS

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