Customer Service, Team Member, front desk receptionist
Resume:
Shelby Renee Hay
Baytown, TX 77521
Mobile: 832-***-**** / Home: 281-***-****
Email: adz2ww@r.postjobfree.com
Professional Summary
Proactive Team Member with extensive experience in industrial product lines. Committed to maintaining efficiency and excellent quality assurance.
Work History
Quantix Supply Chain Solutions
Baytown, Tx
02/2023 - Current
Computer proficiency in Microsoft applications.
Proficient with customer’s applications and web-based operations systems, e.g. SAP.
Able to effectively work in a high stress, high transaction environment.
Excellent communication skills, able to clearly and effectively communicate between external customers and all internal Quantix divisions to ensure the expeditious handling of all customer orders, requests, ‘special’ requirements, and other needs.
Effective team member, able to exhibit attentiveness and patience.
Able to work independently with minimal supervision, meeting deadlines. Support the efforts of management in meeting profit and growth objectives as established in the strategic business plan.
Skilled in Liquid Chemical Customer Service, Account Management, and Inventory management.
Abides by work safety company guidelines, standard operating procedures (SOP) and Job Safety Analysis (JSA).
Abides by and participates in incident and nonconformance reporting as required.
Effectively able to handle difficult situations and negotiate mutually satisfactory resolutions to situations that arise during the day-to-day performance.
Regularly meets deadlines for time sensitive activities.
Provide on call support for internal and external requests.
Participates in department and customer meetings.
Chick-fil-A – Team Member
Baytown, TX
04/2021 – 02/2023
Contributed to team success by completing jobs quickly and accurately.
Pursued learning opportunities to advance knowledge and take on leadership position.
Operated production machinery safely to reduce workplace accidents.
Took on additional job duties during unexpected backlog, resulting in meeting project target date.
Trained new team members by relaying information on company procedures and safety requirements.
Maintained productive, efficient approach to all tasks.
Maintained order accuracy and customer satisfaction by double-checking packing labels while packaging products.
Kept work areas clean, organized and safe to promote efficiency and team safety.
Worked different stations to provide optimal coverage and meet production goals.
Cedar Bayou Farms – Ranch Hand
Baytown, Tx
Jan 2018 – Current
Assisted in ranch animal breeding and raising procedures.
Responsible for ensuring the health and safety of the livestock.
Document management of equipment service records and operation safety procedures.
Inventory management to include farm supplies, feed, machinery parts, etc.
Maxxed Performance – Front Desk Receptionist/Sales Associate
Baytown, TX
Dec 2019 – Jan 2021
Administrative support, implemented office procedures, established communication paths, developed process improvements to increase purchasing, and estimating customer product demands.
Collected and prepared documentation and reports for office meetings, distribution and filing.
Organized and scheduled office meetings as well as client appointments for team of 7 professionals.
Sorted, received and distributed mail correspondence, parts deliveries, between departments and personnel.
Facilitated customer concerns, problems and complaints.
Managed multi-line phone system directing individuals to desired personnel and providing general information about operations.
Managed accounting balances, invoiced payments to clients, and issued payments to vendors.
Interacted with vendors, contractors and professional services personnel to receive orders, direct activities and communicate instructions.
Managed employee payroll.
Skills
Micro Computer proficiency in Microsoft applications.
Proficient with customer’s applications and web-based operations systems, e.g. SAP.
Able to effectively work in a high stress, high transaction environment.
Excellent communication skills, able to clearly and effectively communicate between external customers and all internal Quantix divisions to ensure the expeditious handling of all customer orders, requests, ‘special’ requirements, and other needs.
Effective team member, able to exhibit attentiveness and patience.
Able to work independently with minimal supervision, meeting deadlines. Support the efforts of management in meeting profit and growth objectives as established in the strategic business plan.
Skilled in Liquid Chemical Customer Service, Account Management, and Inventory management.
Abides by work safety company guidelines, standard operating procedures (SOP) and Job Safety Analysis (JSA).
Abides by and participates in incident and nonconformance reporting as required.
Effectively able to handle difficult situations and negotiate mutually satisfactory resolutions to situations that arise during the day-to-day performance.
Regularly meets deadlines for time sensitive activities.
Provide on call support for internal and external requests.
Participates in department and customer meetings.
soft Office Suite (PowerPoint, Word, Excel, Outlook)
Hardware – Windows PC, Mac Books, iPad, Digital Camera
Time Management
Customer Service
Equipment Maintenance
Mechanically Inclined
Education
06/2021
Texas Virtual Academy at Hallsville
Hallsville, TX
High School Diploma
References available upon request.
Contact this candidate