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Customer Service Call Center

Location:
Roselle, NJ
Posted:
October 01, 2023

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Resume:

Kristin Ragland

*** ***** ****** **********, ** *8854 732-***-**** adz2wf@r.postjobfree.com

Objective

· To utilize my work accomplishments and professional experiences. Education

****-**** *******

· Related coursework: Introduction to the Duties of the Municipal Clerk, Advanced Duties of the Municipal Clerk, Local Elections Administration, Information and Records Management, Municipal Finance Administration for Municipal Clerks

2017-2018 RUTGERS

· Related coursework: Tax Collection I, II, III

2005 THE CITTONE INSTITUTE

· Related coursework: Pharmacy Technician

2001-2003 NEW JERSEY CITY UNIVERSITY

· Major: Biology

· Minor: Psychology

DIPLOMA 2001 METUCHEN HIGH SCHOOL

· Related coursework: General Studies

Skills & Abilities

· RMC (Registered Municipal Clerk)

· CMR (Certified Municipal Registrar)

· Notary Public

· Edmunds Software

· Spatial Data Logic

· Customer Service/Public Relations

· Microsoft Office, Word, Excel, Teams

· Google Docs, Sheets, Drive

· Outlook

· Calculations

LEADERSHIP

· Hospitality Coordinator

· President of the PTA

· Secretary of the PTA

· Head Coach for Rahway PAL Basketball

· Head Coach for Rahway PAL Baseball

· Team Mom

· State of the City Recipient for City of Rahway’s 2019 Volunteer of the Year Award Experience

SENIOR CLERK BOROUGH OF KENILWORTH 8/2021-9/2022

· Public Service

· Professional Services/ Goods & Services Contracts

· Issue Raffle Licenses

· Issue Dog & Cat Licenses

· OPRA Requests

· Records Management and Retention

· Manage LED Signage Board

· Serving as conduit for any updates or postings on Borough Website

· DMV Registrations

· Election Nights

· Attend Council Meetings

· Coordinate & Attend Borough Events (Carve-it-out-Kenilworth)

· Attend Safety Committee Meetings

· Attend LEPC Meetings

· Serving as conduit for GovDeals

· Serving as conduit for all NJLM Registrations for Mayor & Council

· Minutes

· Ordinances and Resolutions - conduit for ordinance codification via e-code

· Publications

· Notaries

· Mail (incoming/outgoing)

· Purchase Orders; Order supplies

· Clerical Duties (phones, file, fax, scan, reports)

· Assist with SAGE and ARTEMIS

Page 2

REGISTRAR OF VITAL STATISTICS/ADMIN ASST/RLB SECRETARY TOWNSHIP OF SPRINGFIELD 8/2016-7/2021

· Issue Marriage Licenses

· Issue Birth, Marriage and Death Certificates

· Issue Dog and Cat Licenses

· Assist the Township Clerk

· OPRA Requests

· Issue Permits (Soliciting, Garage Sale, Residential Parking, Block Party)

· Issue Licenses (Raffles, Limousine, Liquor, Towing, Massage/Spa)

· Election Nights

· Attend and Record Town Hall, Planning & Zoning Board Meetings

· Notary/Affidavit

· Mail (USPS, UPS, FedEx)

· Purchase Orders; Order supplies

· Clerical Duties (phones, file, fax, scan, reports)

· Rent Leveling Board Secretary (2019-2020)

· Regulate rents within the Township

· Collect fees from registered Landlords

· Coordinate, attend and record monthly board meetings

· Communicate closely with RLB Attorney

· Assist the Tax Collector (2017-2018; completed all three tax collecting courses)

· Tax collecting, billing and reporting

· Delinquent Notices

· Redemptions

· Tax sale

· Interest, fees and penalties

· Use of Edmunds software

· Deductions

· Added/Omitted Assessments

OFFICE ASST RAHWAY CITY HALL 5/16-8/16

· Assist in all duties for City Clerk

· Direct and assist callers/public to the correct department

· OPRA Requests

· Clerical duties (phones, file, fax, scan)

· Ordinance log/files

· Notary/Affidavit

Page 3

CUSTOMER SERVICE REP AEROSOLES 2/15-4/15

· Received incoming calls in an inbound call center

· Took orders based on company catalog, website and mail

· Followed up with customers

· Created return labels

· Corresponded with UPS & USPS

SORTER AMAZON 10/14-1/15

· Transferred packages to pallets

TRANSCRIPTION/ADMIN. ASST./SECRETARY/LAB ASST. SPECIMEN PROCESSOR QDX PATHOLOGY SERVICES & UGNJ 8/11-9/12

· Completed Pathological reports based on what the Pathologist diagnosed

· Handled phones, filed, faxed, ordered office supplies

· Sent out specimen slides (urine) and cassettes (prostate)

· Sent out Second Opinions per patient’s request

· Communicated with and made arrangements for storage company to store older cases/files

· Created new manuals for new lab (SOPs) and assisted in passing Laboratory Inspection Page 4



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