Administrative Assistant Customer Service
Resume:
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Documentation Control Specialist
P R O F I L E
Organized and detailed professional who combines administrative experience with documentation control experience. Exceptional ability to handle multiple responsibilities and utilize whatever time and energy is necessary to provide quality results.
C O N T A C T
adz2wd@r.postjobfree.com
Novi, MI 48374
E D U C A T I O N P R O F E S S I O N A L E X P E R I E N C E Bachelor of Science/Business
Madonna College
1983-1987
K E Y S K I L L S
Analytical thinking, planning
Strong communication
Accuracy and attention to details
Organization and prioritization
Problem solving
Team leadership
Tolerant and flexible
Decision making
Documentation Coordinator
Acromag Wixom/October 2020 - Present
• Performs data entry and edits of the Enterprise Resource Planning (ERP) business software database, including item cards, bill of material, routing card and media attachments.
• Supports and manages Engineering Change Order process, including implementing documentation updates, gathering approvals, and communicating changes to internal and external stakeholders.
• Supports and manages Requests for Change process, including receiving requests, prioritizing them with management, monitoring progress, and updating documentation through the Engineering Change Order process as appropriate.
• Develops and manages documentation for Company products, both in development and during production; documentation requirements include but are not limited to customer requirements, technical specifications, and controlled information such as BOMs (Bill of Materials), assembly procedures, and technical manuals
• Ensures that technical documentation is accurate, complete, and meets editorial standards for spelling, grammar, paragraph structure, document formatting, and defining technical requirements in written format
• Coordinates amongst design engineers to gather/edit system requirements, product design statements, BOMs, specifications, procedures, and other technical requirements in order to effectively capture, control, and communicate product revisions.
• Work with Engineering, Quality, Purchasing, and other stakeholders to develop and maintain a planned product change plan to coordinate development, purchasing, and production timelines.
• Develops and maintains documentation library, both within and outside of the PLM system, and ensures adherence to electronic and hard copy file storage standards.
Short-Term Disability Claims Assistant
CompOne Novi/March 2020 –October 2020
• General administrative and clerical work in support of the Short-Term Disability
• Correspond with customer, claimants and medical professionals regarding the information required to file a disability claim, along with status updates of pending and established STD claims.
• Obtaining disability paperwork and other pertinent medical information for determination of the claimant’s eligibility relating to disability benefits.
• Review of disability paperwork for completeness and accuracy.
• Noting the claims system with all employee, employer and physician interaction.
• Complete special projects based on instruction.
• Maintain the established customer service and quality standards.
• Provide support and assistance to Claims Specialist.
• Contacting physicians and claimants regarding incomplete paperwork.
• Determine eligibility of STD benefits for continuous and intermittent time off.
• Open and set up new STD claims when contacted by the employee and/or their representative.
• Provide employer upcoming return to work dates and/or changes in return to work expectations.
• Provide the client with required disability reports.
• Pursue submission of completed paperwork.
• Respond to verbal and written inquiries regarding eligibility, status inquiries and approval/denial determinations.
• Scan closed files to Alchemy.
T E C H N I C A L
S K I L L S
Microsoft Office Suite
Adobe
Powerpoint
Social Media
E X P E R I E N C E ( C O N T I N U E D )
Medical Records Technician
Manageability IME Novi/April 2016-March 2020
• Maintain medical records operations by following policies and procedures; reporting needed changes. Ensures medical record availability by routing records to physicians, maintaining medical records location systems.
• Resolves medical record discrepancies by collecting and analyzing information.
• Maintains historical reference by abstracting and coding clinical data such as diagnostics, operations, procedures and therapies using standard classification systems; filing documents.
• Maintains patient confidence and protects Manageability IME by keeping information confidential; following release-of-information protocols.
• Maintains the stability and reputation of the company by complying with legal requirements. Conserves resources by using equipment and supplies as needed to accomplish job results. Contributes to team effort by accomplishing related results as needed.
• Conserves resources by using equipment and supplies as needed to accomplish job results.
• Contributes to team effort by accomplishing related results as needed.
Sales Office Coordinator
Medtronic Spinal & Biologics/Novi/May 2011-August 2015
• Perform complex and diverse administrative duties.
• Interact with high-level contacts and exposure to sensitive information requiring considerable use of tact, diplomacy, discretion and judgment.
• Use problem solving techniques, tact and discretion when handling telephone calls, making travel arrangements, scheduling meeting and managing other requests for information.
• Perform various administrative duties including Internet/Internet research, facilities coordination, setting up new hires, setting up files, ordering supplies and equipment, photocopying documents and distributing mail.
• Plan and implement projects that support the sales organization.
• Provide technical and administrative product information.
• Work with market research team to ensure market analysis data is used for quoting customer prices.
• Prepare the distribution of accounts to the Sales Representatives and update the automated tracking system.
• Coordinate with Sales Representatives to provide sales documentation and satisfy customer requirements.
• Coordinate and maintain district consignment inventory items, including tissue consignment.
E X P E R I E N C E ( C O N T I N U E D )
District Administrator
Medtronic CRDM/July 2010-May 2011
• Perform complex and diverse administrative duties.
• Interact with high-level contacts and exposure to sensitive information requiring considerable use of tact, diplomacy, discretion and judgment.
• Use problem solving techniques, tact and discretion when handling telephone calls, making travel arrangements, scheduling meetings and managing other requests for information.
• Perform various administrative duties including Internet/Internet research, facilities coordination, setting up new hires, setting up files, ordering supplies and equipment, photocopying documents and distributing mail.
• Create and type graphics presentations to be used for product/project reviews, vendor meetings, and customer meetings based on information and instruction received.
• Complete reprographics and binding requirements for distribution.
• Coordinate meetings including travel, location, catering, etc.
• Type and proofread correspondence, reports and forms; corrects grammar and formatting errors; drafts brief correspondence of a routine nature.
• Act as an information resource on organizational policies and procedures.
• Collect, log and organize information from a variety of sources as requested.
• Apply knowledge of business priorities and company organization when assisting in the development, implementation and monitoring of internal operating systems and procedures.
• Conduct special projects as directed.
• Provide project support to a functional group or business process.
• Interact with peers, upper management, vendors, clients and customers on a frequent basis.
• Schedule daily service activities for Field Personnel. Administrative Assistant II
FM Global/Novi/April 2008-June 2010
• Perform daily administrative duties.
• Compose and type client correspondence, reports, Stewardship Presentations and Client Proposals.
• Anticipate and prepare materials needed by Client Services for reports, meetings and presentations.
• Collect, compile and analyze data and information and prepare reports using spreadsheet and/or database software.
• Schedule appointments and make meeting and travel arrangements.
• Maintain client information in internal and external databases.
• Record and manage all payable invoices in Access database.
• Maintain equipment (mail machine, UPS system, fax machines, copiers, printers, access card and badge maintenance.
• Liaison for Information Technology Department.
• Responsible for petty cash reconciliation, off supply maintenance and welcome-board postings.
• Responsible for operator assistance for auto-attendant, telephone system maintenance and message recordings.
P R O F E S S I O N A L R E F E R E N C E S
MICHELLE MCLEOD
Supervisor
CompOne Administrators
LAURA CAMILLERI
President
Manageability IME
CHRIS HAMMER
Sales Representative
Keystone PM Technical Sales, Inc.
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