Customer Service Representative

Tami Mitchem

Crab Orchard, WV

Dedicated Customers Service Representative talented at processing high volumes of error-free transactions and meeting departmental goals. Offers 20 years of experience in customer service, retention and problem resolution. Smoothly manages conversational flow and diffuses difficult customer situations.

Authorized to work in the US for any employer

Work Experience

Research and Recovery

Praxair Healthcare Services - Beckley, WV

October 2020 to Present

such tasks as conducting research, fielding phone calls and using [Skill]. Answered inbound customer calls and responded to inquiries. Supported customer service goals and enhanced relations through friendly, knowledgeable and positive communication. Responded to customer questions about products and services. De-escalated problematic customer concerns, maintaining calm, friendly demeanor. Listened to client concerns and asked questions to be er understand needs.

Telephone Interviewer

Workforce Solutions - South Carolina

October 2020 to Present

Confidential interviews for Department of Health and CDC. Interviews for ABC/NBC polls.

Education

High School Diploma in General

Independence High School - Coal City, WV

May 1987

Skills

• • • Customer service (10+ years)

• • • Research

• • • Interviewing

• • • Telecommunication

• • • Negotiation

• • • Phone Etiquette

• • • Cold Calling

• • • Market Research

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