IMANI SMITH

CUSTOMER SERVICE PROFESSIONAL

CONTACT

**** ***** *****

Atlanta, GA 30318

678-***-****

adz2vc@r.postjobfree.com

PROFILE

Caring and friendly customer service professional with 5+ years of experience in consumer retail and customer contact center settings. Service-oriented resolution expert with experience providing troubleshooting and support for customers in the technology, retail, healthcare and financial services industries.

EDUCATION

Computer Science

Miles College

2020 -2021

Birmingham, AL

Internship

Kaiser Permanente

Medical Office

2017-2019

James Maddison High school

2018 – 2019

Online/Atlanta, GA

KEY SKILLS

Excellent communication

Organized

Empathetic & Courteous

Detail-oriented

Records search

Microsoft Excel

Social Media (Twitter, Instagram)

Problem-solving

INTERESTS

Literature

Environmental conservation

Virtual Interior Design

Yoga

Travel

EXPERIENCE

RESIDENT DIETARY AID• AUGUST 2021 – PRESENT

Palms At Lake Spivey Assisted Living Facility – Morrow, GA

• Kept waiting room neat and organized by stacking magazines, removing trash, and cleaning glass.

• Managed master calendar and scheduled appointments for providers based on optimal patient loads and clinician availability.

• Checked patient insurance, demographic, and health history to keep information current.

• Organized and maintained patient chart filing system to promote quick data finding for staff.

SALES ASSOCIATE • CUSTOMER SERVICE

SEPT 2020 – JUNE 2021

JOURNEYS FOOTWEAR – CONTACT CENTER, REMOTE

• Promoted available products and services to customers during service, account management, and order calls.

• Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and

services and creating welcoming, positive experiences.

• Maintained user account data by initiating account access and establishing in database.

• Responded to customer requests for products, services, and company information.

MEDICAL OFFICE INTERN• MAY 2017 – AUGUST 2019

Kaiser Permanente – Atlanta, GA

• Kept waiting room neat and organized by stacking magazines, removing trash, and cleaning glass.

• Managed master calendar and scheduled appointments for providers based on optimal patient loads and clinician availability.

• Checked patient insurance, demographic, and health history to keep information current.

• Organized and maintained patient chart filing system to promote quick data finding for staff.

• Answered telephone calls to offer office information, answer questions, and direct calls to staff.

Contact this candidate