Jania Johnson-Weems

Team-Oriented Retail Associate With Over 1+ Year of Management Experience

Holyoke, MA 01040

adz2v6@r.postjobfree.com

+1-413-***-****

Enthusiastic management professional with demonstrated success supervising staff and building teams. Proven history of achieving sales goals by monitoring employee performance and coaching staff on effective sales methods. Skilled in solving complicated issues and making proactive operational changes.

Willing to relocate: Anywhere

Authorized to work in the US for any employer

Work Experience

Key Holder

Jo-Ann Fabric and Craft Stores - Holyoke, MA

November 2022 to Present

• Maintained knowledge of current promotions, policies regarding payment and exchanges, and security practices.

• Placed special orders and called other stores to find desired items.

• Recommended merchandise based on customer needs.

• Operated a cash register to process cash, check and credit card transactions.

• Guided customers in choosing items that reflected personal style and shape.

• Explained information about the quality, value and style of products to Influence customer buying decisions.

• Replenished floor stock and processed shipments to ensure product availability for customers.

• Opened and closed the store Assisted with the yearly audit. Second Assistant Manager

Yankee Candle (Newell Brands) - Holyoke, MA

September 2021 to October 2022

• Greeted customers and ensured their needs/inquiries upon entrance and checkout

• Maintained a clean workspace while also following covid guidelines around the store

• Processing refunds and exchanges, resolving complaints

• Assisted with inventory, including receiving and stocking merchandise

• Counted cash drawers and made bank deposits

• Assigned employees to specific job duties based on the needs of the store

• Maintained a commitment to the company's policies/procedures and values.

• Maintained professional demeanor by staying calm when addressing unhappy or angry customers.

• Directed training and retraining of employees to boost performance and enhance business results.

• Established performance goals for employees and provided feedback on methods for reaching those milestones.

• Managed overstocking, restocking and inventory control procedures during shift.

• Supervised site investigations, reported issues and escalated those that required further assistance.

• Delivered training for staff development, change management and materials, process and technical controls.

Sales Associate/Cashier

TJ Maxx - Norwood, MA

July 2017 to October 2017

• Performed end-of-shift cashout operations according to store policies, maintaining accurate counts and receipt records.

• Operated POS terminals and cash drawer balancing.

• Collaborated with sales floor maintenance personnel to quickly address health and sanitation issues.

• Promoted customer loyalty and consistent sales by delivering friendly service and knowledgeable assistance.

• Replenished sales floor merchandise and organized shelves, racks and bins for optimal appearance.

• Increased sales by offering advice on purchases and promoting additional products.

• Kept shelves stocked with popular items by tracking trends and requesting new orders.

• Worked closely with shift manager to solve problems and handle customer concerns. Volunteer

Morrill Memorial Library - Norwood, MA

April 2016 to June 2016

• Assisted with special events or programs.

• Maintained clean, neat and operational facilities to serve program needs.

• Supported engaging, fun and smooth-running events by helping with organization and planning.

• Greeted visitors and answered questions about program, requirements and opportunities.

• Volunteered with groups and organizations to help make measurable differences for program recipients.

• Planned and delivered numerous activities and special events for programs and services.

• Supported staff with clerical work and other office tasks. ESL Teacher Assistant

Trinity Community Church - Walpole, MA

November 2015 to March 2016

• Prepared instruction materials, constructed bulletin boards and set up work areas.

• Kept classrooms clean, neat and properly sanitized for student health and classroom efficiency.

• Oversaw students in classroom and common areas to monitor, enforce rules and support lead teacher.

• Reported on student progress, behavior and social skills to teacher.

• Encouraged dynamic and pleasant educational environment by promoting both gentle discipline and cooperation.

Education

High School Diploma

Springfield Central High School, Springfield - High School August 2019

Skills

• Ability to quickly make change

• Accurate counting of money

• Excellent recall of names and faces

• Efficient processing of transactions

• Customer needs assessment

• Attentiveness

• Quick-Learner

• Great with Constructive Criticism

• Cashiering

• Cash Handling

• Assistant Manager Experience

• English

• Shift Management

• Retail Sales

• Management

• Sales

• Retail Management

• POS

• Leadership

• Supervising Experience

• Time Management

• Microsoft Word

• Microsoft Excel

• Customer Service

• Organizational Skills

• Planograms

• Makeup Application

• Upselling

• Merchandising

Assessments

Customer focus & orientation — Proficient

September 2021

Responding to customer situations with sensitivity Full results: Proficient

Management & leadership skills: Impact & influence — Proficient March 2022

Choosing the most effective strategy to inspire and influence others to meet business objectives Full results: Proficient

Retail customer service — Proficient

March 2022

Responding to customer situations in a retail setting Full results: Proficient

Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.

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