Customer Service General Manager

Detail oriented hospitality leader who is a hands on mentor with the ability to adapt quickly and create an amazing experience for both guests and staff. With a high level of professionalism I can execute elevated level of standards at any establishment. RESTAURANT MANAGER OF MULTIPLE — Norwegian Cruise Line Honolulu, HI, August 2021 - Present

OWNER/OPERATOR — The Look Brow & Beauty Boutique

Greenville, NC, January 2019 - Present

Corina Ann Herring

Phone +1-252-***-****

Email ***********@*****.***

Address San Bruno, CA

• Recruiting • Banquet Experience

• Marketing • Labor Cost Analysis

• Merchandising • Forecasting

• Catering • Food Safety

• Supervising Experience • Business Development

• Outlets with Multimillion Dollar Budget, Full responsibility for 3 restaurants and a team of 65

• Outlets from casual to fine-dining (Italian

• Steakhouse, Asian Fusion) and a 24 hour restaurant

• Hands on in all outlets with guests and staff

• Increased team member engagement and retention while developing and implementing systems (ie: steps of service) Responsible for Front-of-House, providing insight and guidance to every team member, scheduling, training, and partnering with Executive Chef

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• Proactively pushed for and led opening of new Fine Dining Italian restaurant to much success

• Received “Leadership Award” from 2 nd Captain for leadership and much-improved success of restaurants Turned-around Main Dining room reducing wait time from 2 hours to 1 hour by revamping systems, improving communication, streamlining operations, coaching and creating team leaders

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• Saved $4,000 in Labor costs in first month through changing scheduling and giving staff needed breaks

• Skilled in financial acumen

• (Reason for leaving: Contract ended)

• Started from ground up – Voted “Favorite Place to get a facial” in Greenville

• (Reason for leaving: Covid)

CAREER OBJECTIVE

SKILLS

EXPERIENCE

GENERAL MANAGER — Starlite Cafe and Restaurant

Greenville, NC, March 2014 - Present

BANQUET MANAGER — North Ridge Country Club

Raleigh, NC, May 2007 - Present

COMPLETED COURSEWORK TOWARDS MS IN HOSPITALITY MANAGEMENT

— East Carolina University

Greenville, NC,

COMPLETED COURSEWORK TOWARDS BS IN RECREATION & LEISURE STUDIES/MANAGEMENT

— East Carolina University

Greenville, NC,

• Annual Sales Volume: $5.5 million

Hired as Restaurant Manager and promoted to General Manager due to high level of professionalism with a significant increase in revenue and customer satisfaction

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• Cultivated strong interpersonal skills and a keen eye for detail

• Responsible for Front-of-House, Bar management, training, and coaching all staff

• Worked with executive chef to develop and create a flavorful menu Restaurant received many awards including “Best Place in Fine Dining” 4-years running, “Best Place for a Mediterranean Dinner”, People's Choice Award, and Multiple “Best in Town”

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High employee retention in a college town by advocating for staff, training, team building, mutual respect (Reason for leaving: Took opportunity to open her own business)

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• Annual Sales Volume: $ 16 million (Banquets only)

• Ability to coordinate and execute large scale events flawlessly Managed all aspects of client service, planning, developing relationships with vendors and suppliers, and ensuring high quality products all with a team of over 80 employees

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Increased Sales from $11 million to $16 million through retraining seminars, development of steps of service program, inventory control, and implementation of strategic initiatives

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• Thriving in a fast paced environment while managing multiple tasks simultaneously

• Hosted many VIPs and dignitaries including senators (Reason for leaving: Relocation to Greenville, NC) EDUCATION

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