Customer Service Medical Assistant
Resume:
JOY CLIMES
Professional Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Manages high-volume loan paperwork in dynamic environments with high production, approval and customer relations targets. Expertise includes reviewing and validating personal, employment and financial histories for each applicant. Self-motivated and reliable with excellent teamwork, problem-solving and organizational skills.
Work History
American Credit Acceptance - Loan Servicing Specialist
Forest Park, GA
10/2022 - 02/2023
Contacted customers via mail, telephone and email to relay acceptance or rejection of applications.
Prepared loan documents and explained terms to clarify loan conditions and requirements with applicants.
Collected and compiled paperwork such as title abstracts, insurance paperwork, loan files and tax histories.
Liaised with credit bureaus, employers and other sources to check applicants' credit and personal references.
Corroborated on-time payments and meeting of loan terms by assessing customer accounts.
Offered friendly and efficient service to customers, handled challenging situations with ease.
Proved successful working within tight deadlines and a fast-paced environment.
Set up, stored and updated customer files, department records and regulatory paperwork.
Stayed up to date on loan regulation changes, processing loan applications in compliance with current laws.
Provided professional advice on loan applications by interviewing applicants, reviewing applications and verifying information gathered.
Mako Medical Laboratories - Site Coordinator - Covid
08/2021 - 09/2022
Supervised crew of 8 employees.
Coordinated site investigations, documented issues and escalated to executive teams.
Identified community resources and networked with local officials to coordinate.
Complied with safe operating practices and assessed operational procedures against best practices.
Kept sites compliant with OSHA, federal, state and local regulations to prevent unnecessary delays.
Oversaw in-person and curbside patient registration and processing.
Performed nasal swab and rapid antibody testing via blood droplet collection.
Protected individual confidentiality as prescribed by local, state and federal mandates.
Inspected equipment for defects and completed basic repairs.
Evaluated existing plans, processes and events planning services to identify opportunities for improvement.
Scheduled staff and volunteers to cover all necessary duties during planned events.
Sam's Club - Customer Service Cashier
10/2020 - 08/2021
Used POS system to enter orders, process payments and issue receipts.
Performed cash, card and check transactions to complete customer purchases.
Learned duties for various positions and provided backup at key times.
Counted money in drawers at beginning and end of each shift.
Completed file maintenance log for price discrepancies.
Maintained customer satisfaction with quick and professional handling of product returns.
Resolved customer complaints and maintained clean and tidy checkout area.
Sunrise Senior Living - Caregiver
06/2010 - 01/2020
Monitored client vital signs, administered medications and tracked behaviors to keep healthcare supervisor well-informed.
Helped clients manage money, pay bills and shop for groceries or personal items.
Provided safe mobility support to help patients move around personal and public spaces.
Recognized and reported abnormalities or changes in patients' health status to case manager.
Entertained, conversed and read aloud to keep patients mentally alert.
Supported clients with mental support and physical activities to accomplish quality of life and sustain needs.
Planned healthy meals, purchased ingredients and cooked meals to provide adequate nutrition for client wellbeing.
Assisted patients with self-administered medications.
Conferred with supervisor to discuss patient condition and medical care.
Changed dressings, bandages and binders to maintain proper healing and sanitary measures.
Explained treatment procedures, medications and diets to inform patient and patient's family of care and progress.
*********@*****.***
FOREST PARK, GA. 30297
Skills
Logistics Coordination
Team Building
OSHA compliance
First Aid and Safety
State Regulations Knowledge
Infection Control and Aseptic Procedures
Patient care
Medical office administration
Active Listening
Organizational Skills
Payment Analysis
Customer Interaction
Critical Thinking
Education
05/2021
Phlebotomy Training Specialist
Hapeville, GA
Phlebotomy Technician
05/2006
Career Education Institute
Atlanta, GA, Georgia
Associate Of Applied Science: Medical Assisting
Medical Assistant Vital signs EKG Phlebotomy Injections Medical Terminology
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