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Bimaljeet Singh

Correspondence Address

45/10-A, East Azad Nagar, Delhi 110051.

Permanent Address

Mobile: +91-965*******

E-Mail:

adz2rb@r.postjobfree.com

Objective

Looking for a challenging role in IT Operations management, NOC Lead with greater responsibility. Improving processes to achieve increased productivity by implementing innovative strategies which I learnt from my past experiences and my mentors. Bringing in customer satisfaction through better service delivery.

Professional Experience

Having 10 + years of IT experience which includes:

Service Operations Management

SLA and Matrix management.

People management and development.

Escalation management and client communication.

SIP drives.

Service introduction and Transition.

Process redefining and improvement.

Incident, Change and Problem management.

Network administration

LAN and WAN technologies, VPN technologies

Cisco Routers, Switches, Aruba, HP switches, WAAS, CDN, Load

Balancer (F5),Wireless technologies, DHCP servers, RADIUS Servers,, AT&T VPN Gateways, Open System (SDWAN).

Education

3 years Diploma in Electronics from Board of Technical education (BTE) in year 2007.

Bachelor of Arts in year 2013.

Certifications

ITIL (Information technology, infrastructure library)

Cisco Certified Network Associate (CCNA)

MCSE (Microsoft Certified System Administrator)

AWS Solutions architect –Associate

Aviatrix Certified Engineer (ACE)

Azure 900

Aruba Certified Switching Associate (ACSA)

Aruba Certified Mobility Associate (ACAM)

Experience Summary

1. Organization: HCL technologies

Duration: March 2023– till date

Designation: Associate Consultant (Team Lead)

Job profile

Proactively monitoring network devices.

Managing NOC operations for LAN/WLAN and WAN

Handling team of 12 resources and operation management

Troubleshooting network LAN/WAN/WLAN issue with help of tools Putty,, CAPM, SNOW, Splunk, Surfmanager, and Spectrum

Troubleshooting of outages, fault analysis for corrective actions.

CSI introduction and closure.

SLA management.

2. Organization: Accenture Solution. Ltd.

Duration: Dec 2013 – Feb 2023

Designation: IT Operation Cloud Specialist (Team Lead)

Job profile

Proactively monitoring network devices.

Working on Various network elements and ensuring working of Routers, Switches(CISCO and HP/Arunba), WAAS, CDN, Load balancer, Aruba Wireless (IAP – 300 series), DHCP Services, RADIUS (NPS) Service.

Troubleshooting network LAN/WAN issue with help of tools Putty, BPPM, Sevone, HPNAS, HPNNmi, Vital QIP, Solarwinds, Infoblox, Open System.

Working knowledge of incident, and Change logging tools Trillium, HP Service center, Clarify, Remedy, Service now.

Working with Traffic Graphs, Bandwidth Utilization, backup of nodes.

Logging Tickets with AT&T, Verizon, Orange, Level3 and SDWAN-Open System depending on the circuits provided and taking updates, escalate at regular intervals.

Troubleshooting of outages, fault analysis for corrective actions.

Working on troubleshooting of complex LAN/WAN infrastructure.

Ensuring a high-quality Client experience while adhering to the SLAs for their services.

Working with Vendors like CISCO, HPE, Aruba, Dimension data, Verizon, Orange, Level 3, Open System and AT&T for timely resolutions of issue.

Working on Problem management for preventive maintenance.

People Management and People development

Service excellence programs across all technology towers

End to end support function integration - Integration of various Level L1.5 support function into one centralize support function, defining processes, control mechanism, staffing etc. for “Cost reduction and resource optimization”

Service improvement planning and execution.

Incidents and Alerts reduction program.

Ensure team should respond to Alerts in defined SLA.

Timely escalation when and where required.

Finding areas for automation.

Working on SIP’s and getting them implemented.

Guiding team to do proactive checks for maximizing network availability.

Compose Incident Reports for major outages.

Working with ISP’s for better delivery.

Highlighting RISK to client and get them fixed.

Highlighting the sites/links that require bandwidth up gradation.

Make sure all the devices are under monitoring.

Personal Information

Father’s Name : Avinash Singh

Nationality : Indian

Marital Status : Married

Declaration

I hereby declare that the information mentioned above is true to the best of my knowledge.

Place: Delhi

Contact this candidate