Medical Records Service Associate

RICHELE CAUSEY

Memphis, TN *****

901-***-**** - adz2qd@r.postjobfree.com

Professional Summary

Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.

Skills

Process and Performance Improvement

Medical Information Collection

Administrative Staff Supervision

Legal Requirements

Behavioral Health Electronic Health Records

Medical Records and Documentation

Diagnostic Codes

Customer Relationship Management

Work History

01/2021 to Current

Medical Records Manager

Alliance Healthcare Services – Memphis, TN

Managed team of five employees for 27-bed unit with monthly client volume of 1,500.

Reviewed open and closed records to comply with medical record documentation policies and reported findings to crisis services director.

Evaluated requests for information and maintained and tracked releases to comply with federal and state laws.

Abstracted information from records as authorized or requested by insurance companies and other third-party payers.

Created and maintained safeguards against unauthorized access and use of computer-based medical records.

Oversaw secure transfer of patient records to other health care providers to support requests and authorizations.

Analyzed quality control assessment findings and developed and implemented methods to improve performance.

Reported personnel needs to fill vacant or upcoming vacant positions.

12/2013 to 01/2021

Medical Records Coordinator

Alliance Healthcare Services – Memphis, TN

Processed medical records requests from outside providers according to facility, state, and federal law.

Obtained necessary signatures on information release forms to obtain medical and treatment records from other service providers.

Recorded patients' medical history, status, services provided and other information necessary for compliance with reporting requirements.

Maintained and organized supply room and purchased additional new materials according to department needs.

01/2005 to 01/2019

Service Manager

Silver Spoon Restaurant – Memphis, TN

Hired, trained and supervised team of service staff members to meet business goals.

Met with customers to discuss service needs and develop effective and practical solutions.

Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.

Monitored inventory levels and placed orders to replenish stock.

Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.

01/1997 to 01/2005

Patient Service Associate

Detroit Medical Center – Detroit, MI

Verified patient insurance eligibility and entered patient information into system.

Answered incoming calls, scheduled appointments and filed medical records.

Facilitated communication between patients and various departments and staff.

Compiled and maintained patient medical records to keep information complete and up-to-date.

Resolved customer complaints using established follow-up procedures.

01/1988 to 01/1997

Assistant Manager

McDonalds Corporation – Detroit, MI

Managed crew of 15 employees,

Supervised day-to-day operations to meet performance, quality and service expectations.

Helped with planning schedules and delegating assignments to meet coverage and service demands.

Made hiring recommendations to increase company's productivity and profitability with quality workers.

Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.

Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.

Education

Expected in 08/2024

BBA: Finance

Strayer University – Memphis, TN

06/2014

Pharmacy Technician Certification

Penn Foster College - Penn Scranton, PA

04/2012

Medical Billing And Coding Certification

Penn Foster College - Penn Scranton, PA

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