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Data capturing, customer service, helpdesk

Johannesburg, Gauteng, 2192, South Africa
October 01, 2023

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PROPRETY RENTAL AGENT Aug 2020- Current Von Wielligh Proprety Management

Generated new business and property leads by marketing and advertising online.

Implemented and updated canvassing and marketing strategies to attract new landlord needing rental agents and attracting new potential rental clients.

Compiled and completed all Fiscal documents, application forms,lease agreements, tenants

investment forms, credit checks, etc,

Employed critical and analytical thinking to resolve problems and develop solutions.

Assisted admin with collections of outstanding rental payments via call/email whilst providing excellent customer service.

Organised and facilitated tenant tours, property viewings and answered enquiries about price, payment methods and compliance requirements.

Accommodated the client's request to view property locations and showrooms.

Employer -Retief Von Wielligh 014*******

LISP ADMINISTRATOR Oct 2008- Dec 2009 SILICA Financial Solution

Dealt with products such as Unit Trust, Preservation funds, Retirement Annuities, Living Annuities, Umbrella funds, individual& fund endowments.

Linked investment service provider(LISP).

Ensure that all instructions received are indexed correctly, and that the queues are kept to a minimum on a daily basis eg Section 14 transfers, new business, consolidations, cessions, repurchases etc.

Take full ownership of all tasks performed.

Capturing and processing of transfer claims.

Loading of Section14.

Loading of Section 37 transfers.

Loading of Retirement claims.

Resolve all queries within specific turnaround times.

Provide regular feedback to the management team Reason/s for seeking alternative employment.

Planned tasks and workflows to achieve goals and meet deadlines.

Applied skills and knowledge to accomplish set performance goals.

Emploter SILICA- Jennifer Lawrence 011*******

ENQUIRIES CONSULTANT Nov 2006- Jun 2008 First National Bank

Provide customers with product information.

Approached customer service with positive attitude and helpful demeanour.

Do Maintenance on customers account( Update Personal Data).

Report suspicious fraudulent accounts.

Provide account information on customers accounts.

Apply first call resolution and process complaints for customers.

Investigate and troubleshoot problems swiftly and improved functionality.

Register customers for value added products and services.

Assist customers with various banking channels (Telephone,Cellphone,internet &Atm banking).

Generate sales leeds for various product offerings.

Control and manage my Personal Performence Contracts and KPI's.

Monitor service levels and desk coverage.

Compile and distribute daily team stats.

Employer FNB–Morne Welgemoed 087*******.

DEBT COLLECTOR Feb 2006- Nov 2006 VVM Attorneys

Inbound and Outbound calls, filing,.

Capturing matters and checking that information concerning client is accurate.

Recorded and updated all information to analyze the outcomes, finding various solutions for over 50 cases.

Monitor debtor payment and income received.

Administer the recovery of unpaid debts.

Administer client related queries.

Tracking of delinquent clients.

Assisted with all strategic developments to ensure borrowed money was recovered within 72 hours.

Negotiated with clients on payment plans, thoroughly evaluating financial capacity and setting agreeable terms..

Alerted authorities or superiors of debtors unable or unwilling to repay their loan.

Negotiated payment instalments and deadlines.

CALL CENTER INTERVIEWER Jun 2005-Dec2005 MARKINOR Market Research Co

Sourcing of candidates.

Short listing candidates.

Scheduling of interviews.

Interviewing call center candidate Reason/s for seeking alternative employment.


Log warranty care claims on system.

Follow up with clients and take damage reports from service providers.

Perform customer satisfaction index for work done by service providers.

Approach customers with positive attitude and helpful demeanour.

Cooperated with team members to develop and implement effective solutions to solve queries.


Hardworking fast learning, results-oriented employee, utilising organisational skills to drive business goals. Possessing exceptional problem-solving and analytical skills.

Rental Real Estate Agent with experience in marketing properties on multiple online platforms. Proficient in technology-aided apps and programs such as TPN for property management. Organised and proactive in dealing with transactions, endorsements, viewings and client meetings.

Enthusiastic Client Services Provider using exceptional communication and relationship-building abilities to grow business. Uses extensive industry experience to offer expert knowledge on Customer service. Creatively solves problems and applies exceptional time management skills.


Client service and customer care focused

Real estate legislation

Computer skills

Knowledge of Hogan, CRM,TPN

Marketing skills

SA drivers licence

Result driven and assertive

Excellent communication skills


Sennelo Tau

Gender: Female

Nationality: South African

Date of birth: 21 January 1985

Residence:787 Mokwena Streeet Tlhabane Rustenburg 0300







FNB Skills Enhancement Certificate

NEDBNK Homeowners Cover Certificate

eQuals Customer care Certificate

Human Rescource Managemnt Diploma [incomplete]

Educare N4 Certificate

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