Deborah Ross

** ****** *

Freehold, New Jersey **728

908-***-**** (C)

OBJECTIVE: To apply proven management & HR skills in an organization offering mutually beneficial growth. ` EMPLOYMENT HISTORY:

2001 to PRESENT SUNRISE SENIOR LIVING

2022 to Current HR Support - US & Canada

2006 to 2022 Business Office Coordinator

2004 to 2006 Administrative Assistant

2004 Health Care Support Coordinator

2002 to 2004 Reminiscence Coordinator

2001 Lead Care Manager, Reminiscence

2009 to PRESENT KELLER WILLIAMS REALTY, WEST MONMOUTH Morganville, New Jersey

Realtor

1996 to 2000 OCEAN FITNESS CENTER

Middletown, New Jersey

(Middletown Fitness Center)

Club Manager

1994 to 1996 AMERICAN LEISURE CORP.

New City, New York

1995 to 1996 Vice President, Business Development

1994 to 1995 VP, Operations - Health Clubs & KidMazeums 1981 TO 1994 MILFORD MANAGEMENT CORPORATION

& Douglas Elliman Gibbons & Ives

New York, New York

1992 to 1994 Director of Operations, Health Clubs

1990 to 1992 Director, Central Systems

1983 to 1990 General Manager, Health Clubs

1982 to 1987 Residential Property Manager, Co-ops

1981 to 1982 Health Club Manager

1975 to 1980 THE VILLAGE VOICE

New York, New York

1979 to 1980 Production Manager

1977 to 1979 Marketing Services Manager

1975 to 1977 Marketing Coordinator

EDUCATION: Goddard College, Plainfield, Vermont; Boro Hall Academy, Brooklyn, NY (Valedictorian, literary honors); High School of Art & Design, New York, New York.

SKILLS, CERTIFICATIONS & INTERESTS: Computer literate. Certified CPR & CALA; Licensed Realtor. Continuing interests in nutrition, exercise, gardening, real estate sales and fiddle playing. REFERENCES: Personal and business references will be furnished upon request. Page 1 of 2

Deborah Ross

Page 2 of 2

RESPONSIBILITIES:

Human Resources, Office Administration, Training, Accounts Payable & Accounts Receivable:

(HR Support Office for US and Canada): Provide general human resource services to all team members, including. Department Coordinators, Executive Directors. Regional HR Managers and other departments, to meet or exceed quality service standards.

(Sunrise of Lincroft): Recruited, hired and counseled team members; Processed & reconciled payroll; maintained team files; approved & tracked invoices; handled purchasing & inventory controls; processed resident billing; completed resident census reconciliations; prepared monthly key controls; oversaw renewal of licenses; ensured compliance with regulatory agencies & business controls; disseminated human resource information to team & assisted with ‘self-service’ items, e.g. benefits, 401K and tuition reimbursement; tracked ticklers for: TB/assessments, physicals, reviews, certifications/licenses and mandated training. Special Projects: Created generic (& NJ) New Hire Checklist for use in all Sunrise communities. Developed online training modules, for field training, on the processes of resident move-in, move-out and changes. Created generic Kronos correction form; Served on the Sunrise Business Process Council, to review and update policies and procedures. Served as a Group Training Leader on the subject of Human Resources.

(Douglas Elliman): Department Head responsible for Central Systems (created & implemented a centralized data base to serve the management group); lease administration and code compliance in this top quality real estate firm that managed 200 NYC properties. Supervised a group of 8, including 2 managers.

Marketing, Sales & Business Development: (Sunrise Senior Living): Support Director of Sales, following the All Hands on Deck policy, taking sales calls and conducting community tours, many leading to successful residencies. (American Leisure): Overachieved company goals for signing new and renewal management contracts, through lead development, mailings, telemarketing, field work, proposal presentations and contract negotiations. Trained other management personnel, on and off-site, on computer applications; maintained database. Designed, edited and produced company newsletter. Sent press releases and authored several published articles in trade publications.

(Village Voice): Managed Display Advertising Sales Support department, including 6 Sales Coordinators who serviced and solicited more than 500 weekly accounts, secretarial staff, traffic and customer service. Also serviced own accounts. Oversaw advertising quality control. Innovated extensive sales research; wrote the operations manual used to train incoming personnel. Supervised a group of 14, including 2 managers.

Lead Care/Medication Care Management/Coordinator: Responsible for the over-all care of the Reminiscence (memory care) residents. Supervised the team members in providing hands-on care, ensuring that all assignments were completed and that a high quality of service was provided to the residents and residents’ families. Interacted with the wellness department regarding residents’ condition and behavior. Directly oversaw and maintained the incontinence program for all residents. Developed and delivered creative activities for residents. Handled the scheduling of care managers and of nurses and CMAs/CHHAs. Ordered medications as needed. Administered medications under the direction of the RN/HCC (RCD). Health Club Management: Hands-on as well as executive policy making and implementation authority in all areas of club management. Directed the operations of 9 residential clubs and 4 commercial clubs, which included pools, gyms, sun decks, restaurants and spas, in luxury New York hi-rise buildings, 4-diamond hotel, free-standing fitness centers and children’s fitness/entertainment centers. Coordinated with architects & designers in planning of 5 startups; wrote operating plans & proforma statements; hired & trained staff, including management. Raised commercial club profits to highest level ever. Created & updated procedure manuals; supervised the maintenance of high sanitary & safety standards, to ensure regulatory compliance; oversaw inventory controls, purchasing, membership sales & retention campaigns, member billing, preventive maintenance & repairs; devised and checked management reports; negotiated bids & contracts; reviewed payrolls, financial statements, accounts payable & receivable; coordinated matters with insurance, legal & property management departments. Supervised a group of 16 managers. Production Management: Department Head responsible for coordination and quality control of all phases of weekly newspaper manufacturing including printing, typesetting, traffic, layout and advertising design. Negotiated new production contract, approved expenses and budget. Supervised a group of 18, including 4 managers. Property Management: (Milford Mgmt./Milstein Properties): Off-site Residential Property Manager for 2 NYC cooperative/rental buildings. Supervised Superintendents and staffs. Approved bills, payrolls and purchasing; established stringent inventory controls; supervised the maintenance of high sanitary and safety standards to ensure tenant comfort and compliance with all regulatory agencies; renewed leases; handled vacancies, repairs, collections of maintenance and rent charges; interacted with the legal, finance and insurance departments and the union. Elected and served on both boards of directors.

Contact this candidate