KASHIF KHATIK

CORPORATE TRAVEL CONSULTANT // PROJECT SPECIALIST

: +971*********

: KASHIFKHATIK120@GMAIL.COM7

: linkedin.com/in/kashif-anis-ahmed-khatik-b5758982 SUMMARY

As a highly skilled and experienced Corporate Travel Consultant with expertise in operations management, Product & Project Management, leadership, and customer service in the travel and tourism industry. Worked with L&D Team to organise training and travel requirement for the employees of the organisation. I have completed my Bachelor’s in Commerce and Diploma in IATA Ticketing And Reservations with GDS Certifications. I am enthusiastic about applying my knowledge and skills to contribute to the success and growth of a Company. EDUCATION

• BACHELOR’S OF COMMERCE ( 2012 – 2013 )

UNIVERSITY OF MUMBAI – Grade A

• DIPLOMA IN IATA TICKETING & RESERVATION ( 2015 – 2016 ) AKBAR ACADEMY OF AIRLINES STUDIES – GRADE A+

• FOUNDATION IN TRAVEL & TOURISM (2015 – 2016 )

IATA TRAINING & DEVELOPMENT INSTITUTE, CANADA

• STRATEGIC PLANNING & PROJECT MANAGEMENT (2023)

COV-2023-2238

SKILLS

Travel Booking Systems (GDS) - Sabre, Amadeus, Travelport Galileo, Online Booking Portal.

Technology Savvy Cultural Awareness

Product Knowledge Negotiation Skills

Project Management Time Management

Budget Management Customer Service

Stakeholder Management Sales and Upselling

Technical Proficiency Leadership

Team Collaboration Communication

Problem-Solving CRM

Oracle MS Apps (Excel,Word,etc.)

XML LOGS HTML

STRENGTHS

SOFTWARE- PROFICIENCY IN SOFTWARE TOOLS USED IN TRAVEL INDUSTRY SUCH AS CRM, SABRE, AMADEUS, GALILEO, ONLINE TRAVEL BOOKING PLATFORMS, ORACLE & MS APPS, LMS, Understanding XML LOGS, HTML.

UNDERSTANDING- UNDERSTANDING OF OPERATIONS AND PRODUCT PROCESS PROBLEM SOLVING- STRONG ANALYTICAL AND PROBLEM-SOLVING SKILLS TO IDENTIFY AND RESOLVE ISSUES.

COLLABORATION- ABILITY TO COLLABORATE WITH CROSS-FUNCTIONAL TEAMS EXPERIENCE

• Handling a Government project (ABU DHABI EXECUTIVE OFFICE / EXECUTIVE COUNCIL CHAIRMAN'S OFFICE).

• Handled many other Government & Corporate Accounts for e.g.: - Department of Health, Khalifa University, TAQA, Strategy

&, etc.

• Working with Learning and Development Team & Procurement Team and handling all the Training process and Travel & accommodation for the client.

• Handled training & travel arrangements for over 1000 employees of the company, maintaining budget and time constraints.

• Working knowledge and Experience with key PSS systems (Sabre, Amadeus, Galileo, Online Travel Portals, etc). Working knowledge in airline Reservations, Ticketing, Fares, Pricing and Revenue Accounting. Handling Cancellation, Refunds and Reissuance (Amadeus, Galileo and Sabre). Calculate all fares for exchange itinerary and make any additional collection Update

& cancel all or any needed segments. Issue & reissue tickets & process all credit cards transaction & refunds.

• Experience having worked in an Online B2B & B2C environment in the travel domain. Experience working in product management with strong analytical skills, experience in usability, customer experience. Knowledge of social networking, direct consumer communication and the customer service experience. Knowledge of travel portals with Analytical Skills, Solution focused, Methodical and logical in approach.

• Assisting product manager in the planning of Online Website, implementation and execution of product initiatives in line with the key goals and objectives of the business. Assisting product manager in regular market research and analysis by monitoring trends and presenting key findings to support the Emirates Holidays products.

• Collaborate with various internal stakeholders & external IT vendor teams for the systems that are feeding booking & transactional data to Travel insight (e.g.: Online Travel Website/APP, Travelogix). Partner with cross- functional teams to develop positioning of the product and ensure product differentiation from competitors. Manage supplier relationships and ensure all requirements are adopted and delivered. Monitor and evaluate product performance and targets achievement to facilitate continuous iteration and improvements.

• Built Government & Corporate customer relationships by providing cost-effective and first-class travel arrangements, resulting in improved customer satisfaction ratings. Committed to developing and maintaining long-term relationships with clients and various travel vendors. Managing Roadshows for corporate clients to educate them about the products & services offered. LANGUAGES

ENGLISH – PROEFFICIENT

URDU – NATIVE

HINDI - NATIVE

KASHIF KHATIK +971*********

EMPLOYMENT HISTORY

• DNATA TRAVELS – FEB 2022 – PRESENT

(CORPORATE TRAVEL CONSULTANT // PROJECT SPECIALIST HUMAN CAPITAL DEPT)

• AKBAR TRAVELS ONLINE INDIA & MIDDLE EAST – JUL 2016 – MAR 2021

(SENIOR TRAVEL CONSULTANT)

• LIBERTY TRAVEL & TOURISM –AUG 2014 – JUL 2016

(TRAVEL CONSULTANT)

• VODAFONE INDIA LTD – JUN 2013 – JUL 2014

(CUSTOMER SERVICE & SALES EXECUTIVE)

• Actively support and attend internal and external events and training opportunities. Define new and streamline existing processes to increase efficiency and reduce operational losses. Be a part of client weekly review and understand scopes of process improvement.

• Use project management methodologies to plan, execute, and monitor product development initiatives, ensuring timely delivery and quality outcomes.

• Strong understanding of the travel industry, including trends and customer behaviour. Excellent project management and organizational skills. Creative thinker with the ability to turn ideas into actionable plans. Proficiency in using project ma nagement and collaboration tools.

•. Facilitate and identify Training needs as per organisation and individual basis requirements in coordination with sectors/departments across ADEO. Provide support to conduct training needs assessments in partnership with the business heads for employees across all levels in the organisation.

• Work with the senior specialist and line managers to identify the training needs that will require external vendors. Provide support to evaluate Training proposals, analyse course contents to ensure that they are meeting desired requirements across the department/individual. Provide assistance to analyse the cost and benefit of training proposals and coordinate the effective delivery of training and development programmes to ensure training budgets are effectively utilised. Ensure to negotiate with the training vendors to get discount for the training courses. Having good contacts with different training providers locally in UAE and Internationally.

• Collect feedback of trainings/courses/conference conducted and analyse the data to ascertain training effectiveness and make suitable recommendations for improvement. Update Training policy and maintain learning database. Evaluate reports produced periodically to be shared with sector/department heads. Prepare periodic reports on projects, highlighting key achievements, challenges, budget utilization and recommendations..

• Present market requirements, trends, competitors, product roadmap, pricing options, cost, and P&L to the executive team. Technical and business operations knowledge with proven ability to drive solutions.

• Coordinate with Legal, Supply Management and Finance departments to submit all agreements, contracts, and payments as per agreed timelines. Generating Purchase Requisition Numbers (PR'S) on Client SANAD System to recover payment and to follow up for the Purchase Order (PO).

• Provided 24/7 customer service support for global travellers.

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