Customer Service High Volume
Resume:
Shana Nadeau
**** ******** **. *********, ** ****4
**********@*******.***
Professional Summary
I am a meticulous administrative professional that brings 16 years of experience with measurable and demonstrated success. I possess superior expertise in patient privacy protocols and managing nursing station operations. I am well-versed in incoming call management and patient database updates. I am proficient in efficiently maintaining coordinating files, appointments, and other patient needs in a high-volume fast-paced medical environment. I am an organized and dedicated worker with a proven track record of providing exceptional customer service. I demonstrate keen attention to detail and strong decision-making skills which is proven by my ability to manage multiple, concurrent tasks with a positive attitude and a high degree of accuracy. I am highly self-motivated and can perform exceptionally in either independent or team environments. I am a dedicated, organized, and dependable team player. I take pride in the work that I produce, and I am always ready and willing to learn new tasks. I strive daily to exhibit professionalism and diligence within my work habits.
Experience
WOMAN & INFANTS HOSPITAL Unit Secretary Providence, RI July 2006 –May 2022
Practiced patient confidentiality in line with HIPPA regulations.
Excelled in maintaining current and accurate medical records for patients.
Provided information for patient admissions and discharges in a timely manner.
Processed lab paperwork and requests according to physician's orders.
Organized and maintained patient chart filing system to promote quick data finding for colleagues.
Oversaw unit phone line and assessed calls. Provided information to inquiries regarding all aspects of unit and directed calls to appropriate department/staff if required.
Enhanced office productivity and support by handling a high volume of callers per day.
Managed and organized charts and reports for the unit and/or patient needs.
Performed high volume various administrative tasks by filing, copying, and faxing documents.
Effectively conferred with physicians, nurses, and other healthcare personnel to maintain rapport to ensure open and accurate communication practices.
References
Michelle Miller Programming Services Officer Years known: 20
Phone: 401-***-**** Email: ********.******@*****.**.***
Chelsea Martin Postpartum Nurse Manager Years known: 8
Phone: 401-***-**** Email: ************@*****.***
Lauren Stockwell Nurse Years known: 7
Phone: 401-***-**** Email: *********@*****.***
Brandy Mack Junior Human Service Policy System Specialist Years known: 17
Phone: 401-***-**** Email: ******.****@****.**.***
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