Customer Service Store Manager

BEATRICE BARRIOS

***** ******** ****, ****** ******, CA 92555 951-***-**** adz2pf@r.postjobfree.com

Professional Summary

Accomplished and energetic Manager with a solid history of achievement in Retail. Motivated leader that will apply experience, management expertise, knowledge and creativity toward a position that will enhance the profitability of innovative corporation.

Qualifications

Over twenty years of retail management experience.

•Able to handle pressure and learn quickly.

Positive, results-oriented attitude.

Detail oriented, well organized and disciplined.

Strong leadership and interpersonal skills.

Effective oral and written communication skills.

Excel in complex problem solving, judgment and decision making.

Bilingual: Fluent in speaking, reading and writing in English & Spanish.

Experience

Dollar General

STORE MANAGER April 2016-February 2019

San Jacinto, CA

•Responsible for payroll and supervised 2 Assistant Managers and 6-10 store Associates.

•Directed and communicated with both management and hourly Associates about operations, merchandising, shrinkage and company direction.

•Ensured compliance with company policies and procedures.

•Modeled, enforced, and provided direction and guidance to hourly Associates and Managers on proper customer service approaches and techniques to ensure Customer needs, complaints, and issues are successfully resolved within company guidelines and standards.

Walmart

ASSISTANT MANAGER-SUPERCENTER January 2014-September 2015

Palm Springs, CA

•Supervised 100 Associates and oversaw assigned sales floor area in a 225,000 square foot Facility with $6-$11 million in merchandise.

•Assisted in driving $100 million in annual sales and the financial performance of the Facility.

•Performed daily walkthroughs to ensure merchandise levels maintained and/or replenished. Ordered stock on sight using hand held device.

•Ensured markdowns and price changes were completed in a consistent and timely manner.

•Conducted training and development of Associates.

•Assisted in achieving all sales goals implemented by Supercenter management and corporate.

TRAINEE HOURLY-MANAGEMENT October 2013-January 2014

Roseville, CA

•Classroom instruction in conjunction with on the job training which included Human Resources, Merchandising, Inventory, Stocking, Policies and Procedures, etc.

Marshalls

STORE MANAGER March 1997-August 2013

Corona, CA (Last Location)

•Supervised 2-4 Assistant Managers and 50-100 Associates.

•Assisted in driving $9 million in annual sales.

•Directed and communicated with both management and hourly Associates about operations, merchandising, shrinkage and company direction.

•Ensured compliance with company policies and procedures.

•Modeled, enforced, and provided direction and guidance to hourly Associates and Managers on proper customer service approaches and techniques to ensure Customer needs, complaints, and issues are successfully resolved within company guidelines and standards.

•Provided supervision and development opportunities for management and hourly Associates.

•Accomplishments include Mentor Program Leader 2005-2006, Shrink Reduction Award 1999, 2001, 2002, 2004-2013 and Corporate Excellence Customer Service Award 2004-2013.

Education

High School Diploma: General Education June 1974

Alhambra High School - Alhambra, CA

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