KATHERINE-GRACE POWELL

Plantation, FL *****

1-954-***-**** - adz2pc@r.postjobfree.com

PROFESSIONAL SUMMARY

Dedicated and versatile professional with over 5 years of hands-on experience providing exceptional customer service in diverse industries including zoos, online retail, transportation, and education. Proven expertise in understanding and fulfilling unique customer needs. Adept at seamlessly transitioning between roles and industries while maintaining a high standard of service delivery. Demonstrated success in enhancing customer satisfaction and driving business growth through excellent communication, problem-solving, and relationship-building skills. SKILLS

• Concept Explanation Techniques

• Verbal and Written Communication

• Online Databases

• Customer Service Excellence

• Even coordination and Planning

• Administrative Support

• Sales and Retail Management

• Team Leadership and Supervision

• Time Management and Organization

• Detail-oriented

• Problem-Solving and Conflict

Resolution

• Data Entry and Record Keeping

• Communication and Interpersonal

Skills

• Retail Management

• Microsoft Office Suite

• Point-Of-Sale Systems

• Multi-Tasking and Prioritization

WORK HISTORY

09/2019 to 08/2023 Online Sales Associate

Shop With Shani – Fort Lauderdale, FL

• Interacted with online customers through various channels (chat, email, calls) to understand their needs and recommend appropriate clothing items.

• Maintained a high level of professionalism and courtesy in all customer interactions, reflecting the store's dedication to customer satisfaction.

• Contributed to merchandising efforts by organizing product displays, updating online catalogs, and recommending inventory adjustments based on customer preferences and demand.

• Strictly followed company policies, procedures, and ethical standards, maintaining the store's credibility and reputation.

07/2016 to 07/2023 Part-Time Private Tutor

Self Employed Services – Kingston, JA

• Conducted one-on-one tutoring sessions for students preparing for CSEC examinations.

• Administered regular assessments and mock exams to evaluate student progress and adapt teaching methods accordingly.

• Fostered a positive learning environment to boost students' confidence and motivation for academic success.

• Collaborated with parents/guardians to keep them informed of students' progress and ensure alignment with academic goals.

07/2018 to 08/2019 Administrative Assistant/ Secretary On Time Taxi Services – Kingston, JA

• Received incoming customer calls, assisting them in scheduling taxi pickups and providing accurate estimated arrival times.

• Coordinated with drivers to ensure timely pickups and communicated any delays or updates to customers, ensuring exceptional service.

• Acted as a central point of contact between customers and drivers, relaying information accurately and promptly to both parties.

• Organized office files and documents, making information easily accessible for improved efficiency and productivity.

08/2019 to 10/2019 Part-Time Book Seller

NSU Book Store and Shark Store – Davie, FL

• Managed book inventory by restocking shelves, categorizing books, and ensuring the store's presentation was attractive to customers.

• Operated the cash register, accurately processing sales transactions, handling cash, credit/debit cards, and gift cards, and providing customers with receipts.

• Processed and managed online book orders, verifying product availability, packaging items for shipment, and coordinating timely deliveries.

• Managed customer inquiries over the phone, providing detailed information about products, store hours, promotions, and online orders. 09/2017 to 09/2019 Supervisor / Event Coordinator

Jamaica Zoo Attractions – St. Elizabeth, JA

• Conceptualized, planned, and executed diverse events at the zoo, including educational programs, fundraisers, themed parties, and community outreach events.

• Supervised a team of event staff, providing guidance, direction, and support to ensure smooth event operations and exceptional guest experiences.

• Focused on enhancing guest experiences by ensuring events were well-organized, engaging, and aligned with the zoo's mission and values.

• Maintained accurate records of event details, contacts, and feedback for future reference and continuous improvement.

01/2018 to 07/2018 Part-Time Administrative Assistant Goods On Wheels Jamaica Ltd – St. Elizabeth, JA

• Coordinate with various teams to ensure timely and accurate order fulfillment, delivery, and customer satisfaction.

• Maintain an organized and up-to-date database of customer information, orders, and feedback for future reference and analysis.

• Manage office supplies, equipment, and maintenance to ensure a well-functioning work environment.

• Handle incoming and outgoing communications, including emails, phone calls, and official correspondence.

07/2016 to 09/2017 Part-Time. Visitor Services Associate Jamaica Zoo Attractions – St. Elizabeth, JA

• Welcomed and assisted visitors, providing information about the zoo, exhibits, events, and attractions to enhance their experience.

• Conducted ticket sales and admissions transactions efficiently and accurately, managing various payment methods and maintaining an organized ticketing area.

• Maintained a balanced cash drawer and submitted daily sales reports, contributing to accurate financial reporting and accountability.

• Addressed visitor complaints and conflicts, de-escalating situations and finding effective resolutions to maintain a positive and safe environment. EDUCATION

2019-present Nova Southeastern University - Davie, FL Dean's List, GPA: 3.88

• Dean's List 6 semesters

• NSU Dean's Scholarship Recipient

• 3.88 GPA

• Alpha Chi Honor Society Member

• NSU Black Student Union Member

• NSU Premedical Society Member

06/2016 High School Diploma

Hampton School - St. Elizabeth, JA

• Honor Roll 5 years

• 3.9 GPA

• Ranked in Top 10% of class.

• Awarded Most Outstanding Performance in Information Technology, Religious Education, Physics, and Principles of Business

• 4H Club Member

• Girls' Guide Club Member

• Ladies On A Mission Club Member

• Debate Club Member

• Awarded Prefect

ADDITIONAL INFORMATION

• HONORS AND AWARDS, 2019-present - Dean's List – Nova Southeastern University 2022-present - Alpha Chi Honors Society– Nova Southeastern University 2012-2016 - Principal's Honor Roll - Hampton School 2012-2016 - Principal's Honor Roll - Hampton School 2016 - Outstanding Performance in Principles of Business- CXC 2013-2014 - Best Performance in Physics - Hampton School 2013-2014 - Outstanding Academic Performance - Hampton School 2013- 2014 - Best Performance in Religious Education - Hampton School 2012-2013 - Outstanding Academic Performance - Hampton School 2011-2012 - Best Performance in Information Technology - Hampton School 2011-2012 - Outstanding Academic Performance - Hampton School 2003-2010 - REFERENCES

Available upon request.

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