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Customer Service Total Loss

Buford, GA
October 01, 2023

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Kristopher A. Reed

**** ****** ******* ****

Sugar Hill, GA 30518



Allstate Insurance Co-Atlanta, GA

Auto Damage Adjuster/Total Loss Specialist

July2019 – September 2023

Inspect and access vehicle damage

GEICO Insurance Co.-Atlanta, GA

Auto Damage Adjuster

February 2017 – June 2019

•Inspect and access vehicle damage ranging from a minor fender bender to total loss caused by traffic accidents, natural disasters and other unusual incidents.

•Advocating for and empathizing with customers during an emotionally charged life event utilizing communications skills that both validate the customer’s feelings, reduce frustration, and provide a sense of hope and resolution.

•Estimate cost of repairs based on part pricing and negotiated labor costs with body shops, as well as, coordinating rental cars to help mitigate as much disruption to the customer’s daily activities.

•Settle and issue payment on Total Loss claims which entails coordinating schedules and gathering necessary documents from customers. Serve as a notary for necessary documents.

State Farm Insurance Co.-Dunwoody, GA

Production Underwriting Service Assistant

October 2013 – January 2017

•Delivered remarkable customer service as a technical resource addressing inquiries from agents, staff and policyholders regarding procedures, problem resolution and reference materials.

•Calculated, organized and distributed daily team state-by-state workflow assignments as needed.

•Collaborated with management and team members to develop and implement new procedures in order to streamline processes.

•Handled routine files using in depth entry, servicing and rating knowledge of policies.

•Assigned to special project work performing unique or complex policy transactions and processes.

•Served as a lead worker in assigned area. Often called upon to meet with upper management to provide them with a realistic perspective on the impacts their decisions made to the daily work experience.

Wireless Etc. Inc. AT&T Premier Retailer-Sugar Hill, GA

Store Manager

Aug. 2008 – Aug. 2013

•Intentionally provide outstanding customer care. Engage in customer facing interactions ranging from sales, trouble shooting, billing inquires, etc. Create and maintain a safe, enjoyable experience for our customers. Attending to the customer’s needs, known and unknown, is the highest priority.

•Instill in my employees the importance of being the face of and an advocate for the company. Evaluate and coach employee behaviors to maximize customer satisfaction and profit margins. Conduct weekly in-store team building meetings. Encourage a fun yet educational work environment for the employees.

•Manage daily agenda, employee scheduling, security checks and procedures. Responsible for store security, layout, pricing, and inventory. Create and maintain individual sale associate and store goals. Update sales trackers. Review store budget, profit impact margins and customer feedback tool percentages. Implement innovative customer relation and sales techniques to improve overall store productivity. Count down till and verify cash deposits.

•Participate in management calls discussing store numbers, trends and goals. Work in cooperation with area stores and management. Conduct monthly meetings for four additional locations.


Matt Spencer: 678-***-****

Tracy Kennedy: 770-***-****


Nancy Chason: 770-***-****

Kemal Ordu: 770-***-****

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