Service Manager Director
Resume:
Warren Berman
Ventura, Ca. *****
**********@*****.***
July 2018 to December 2018, West Valley Chrysler, Jeep
Hired as service manager. Franchise had numerous issues since sold by Ellis. Due to issues of the organization, I resigned as of December 1, 2018.
June 2017 to July 2018, Roundtree Automotive Group
Hired first as service manager for Infiniti Beverly Hills, then was moved to Martin Cadillac as service
February 2015 to October 2015, Crown Chrysler, Dodge, Jeep, Ram Service and Parts Director
Increased customer pay gross profit by 63% within 6 months, added staff, improved fixed right, put in place procedures to improve efficiency.
February 2014 to February 2015, Sierra Chrysler, Dodge, Jeep, Ram/ Fiat/Ram Commercial Trucks, Service Director
Hired to build car and truck business. Have improved customer experience score, I am building the commercial truck business on the model that I used at Ford. I have increased service business for CDJR. Have hired additional staff, as we ramp up for the commercial business. For year 2014 I increased business 44% over 2013, and for December 2014 the gross profit was up 60%.
October 2013 – February 2014 Valencia Chrysler, Dodge, Jeep, Service/Parts Director
Hired by California Superstores fixed ops director to repair the service and parts operations. I have improved the CEI by thirty points, lowered the warranty schedule dollars over sixty days by fifty thousand, and have brought the DWIN/POPPs into line. Increased service sales by over 25%. Cleaned warranty schedule of any claims over 90 days.
November 2007 – October 2013 Independent Fixed Operations Consulting
Developed my own client base to use my consulting experience. I consulted on all aspects of fixed operations, including showing how parts departments can improve their wholesale business, inventory controls, instructing service advisors on all aspects of their daily routine, teaching staff how to handle customer issues, complaints, improving how customers respond to survey questions, how not to be held hostage by customers surveys. Brands worked with:
Sunrise Ford: Service Director Truck and Fleet Center/North Hollywood. Improved parts and labor sales/gross profit by 35% in 6 months. When the service director for the car side left, I took over that department as well, running both for 2 months until a replacement was found. During my duration, I became Ford Master certified service manager.
Other brands worked with:
General Motors
Saab
Volvo
BMW
Infiniti
Nissan
Rolls Royce/Bentley
References:
Mike Ontman, General Manager 818-***-****
Mark Aguilera, fixed operations director, 310-***-****,
Ernie Weems, Infiniti shop foreman, 818-***-****
Bob Lohman, service advisor, 626-***-****
Robert Armstrong, master technician, 714-***-****
Jim Ricci, service advisor, 818-***-****
Joe Serrano, manager Americas Tire, 818-***-****
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