Toneil Campbell

Jane of All Trades

Lithonia, GA 30058

adz2o7@r.postjobfree.com

+1-804-***-****

• Successfully utilize my experience and knowledge in property management, sales, customer service and marketing to procure a career and advance within your prestigious company. Willing to relocate: Anywhere

Authorized to work in the US for any employer

Work Experience

Area Property Manager

Housing Development Corporation - Decatur, GA

September 2022 to Present

• Oversee a portfolio of 780 units consisting of 5 affordable housing properties

• Fiscal accountability for portfolio performance

• Develop and implement community budgets

• Perform contract renewals and rent increases packages

• Perform utility analysis annually along with budget preparation

• Reviews and Approves property related expenditures weekly

• Reviews Accounts Receivables weekly

• Monitor budget control reports on a monthly basis. Account for monthly budget variances and implement new strategies when required. Suggest budget adjustments related to objectives and goals.

• Update and review Capital Improvement Replacement Schedules

• Monitor asset maintenance issues and recommend capital improvements to maintain community. Handle all major purchase approvals up to $5,000.

• Development, implementation and monitoring of assets

• Performs regularly scheduled site visits of both interior and exterior of properties to ensure portfolio and individual properties meet the established operational financial and business performance goals.

• Monitors occupancy and review and assist Community Managers with marketing efforts to maximize occupancy levels.

• Along with the Community Managers, develop and monitor an active renewal program for non subsidized units.

• Ensure maintenance of the property is being performed and documented.

• Negotiates and/or evaluates contracts and makes recommendations for VP or President to execute.

• Use effective techniques to screen, hire, orient and train new management personnel within established company guidelines.

• Assist Community Managers in recruiting, interviewing, and training all community staff positions.

• Oversee, implement or participate in on-going staff training, coaching, counseling and guidance. Monitor management and staff performance, motivation, and cross training. Develop employees through performance feedback and challenges. Delegate responsibilities and special projects to managers as necessary.

• Document employee performance properly and take necessary action on a timely basis.

• Promote staff harmony through support, effective leadership and positive example.

• Ensure all corporate responsibilities and on-site administrative functions pertaining to personnel are timely (i.e., performance evaluations, transfers, promotions, time sheets, bonuses, etc.).

• Ensure consistent on-site management and staff compliance with company policies, procedures and industry regulations (i.e., HUD, IRS, HOME, HTF, RD, Fair Housing, OSHA, Safety, etc.).

• External and internal client/customer relations

• Coordinate property owner's desires with responsible management techniques.

• Handle and resolve current/former resident situations through established company guidelines and practices on a timely basis.

• Handle and resolve vendor or contractor situations on a timely basis.

• Maintains a professional relationship with the owner, Housing Authority, auditors, and personnel involved with the property.

• Attends board meetings and communicates with owner regularly

• Manage file tracking document and ensures that all staff are completing certifications in accordance with company policies and procedures.

• Monitors regulatory compliance on behalf of owner/agent with appropriate regulations (LIHTC Section 42, HUD Section 8/PRAC/HAP, HOME, HTF, etc.)

• Completes/compiles state quarterly/annual compliance reports.

• Completes/compiles third party (syndicator, GP, etc.) monthly and/or quarterly compliance reports.

• Oversees compliance with Fair Housing Laws

• Oversees compliance with Reasonable Accommodation policies.

• Coordinates all pre and post-review reports and responses on behalf of owner to monitoring agencies.

• Ensure each property is adhering to their specific program types regulations

• Interprets and applies IRS Section 42 and HUD regulations and identifies and recommends compliance and changes as appropriate.

• Implements any new or updated governmental rules and procedures and standard operating manuals

• Prepares and participates in management reviews and physical inspections from third parties, local or state housing authorities and/or HUD.

• Oversee new development or rehabilitation of a community (i.e., market surveys/strategies, provide property management insight/input to construction team or contractor, walk apartments, punch out, etc.). Act as liaison between property owners, construction and management team regarding project development..

• Performs the tasks of subordinate associates as needed, including leasing units and making units ready for leasing.

Property Manager

Fillmore Property Group - Lithonia, GA

October 2021 to September 2022

• Managed all aspects of a 300 unit conventional property and got it ready to put on the market for sale. Transferred to sister sites, manages 2 properties(an 86 unit townhouse conventional property and 176 unit conventional property)

• AP/AR, reclasses&accruals, vendor setup, budget reconciliation

• Handles& conducts all renewals and recertification interviews

• Coordinates maintenance requests

• Inspect units

• Drafts resident notices, violations and other correspondence as needed

• Collect and post rental payments, negotiates payment agreements.

• Effectively tackles property delinquency

• Complete daily, weekly, and monthly reports for compliance,owners and corporate. Community Director

Elmington Property Management - East Point, GA

April 2021 to October 2021

• Manages a 101 Senior (AHA)PBRA layered w/LITHC property.

• AP/AR, reclasses&accruals, vendor setup, budget reconciliation

• Handles& conducts all renewals and recertification interviews

• Coordinates maintenance requests

• Inspect units

• Drafts resident notices, violations and other correspondence as needed

• Collect and post rental payments, negotiates payment agreements.

• Effectively tackles property delinquency

• Complete daily, weekly, and monthly reports for compliance,owners and corporate. Assistant Community Manager

Sage Management - Decatur, GA

July 2020 to April 2021

• Assists in managing a 170 Senior PBRA layered w/LITHC property.

• Handles& conducts all renewals and recertification interviews

• Coordinates maintenance requests

• Inspect units

• Drafts resident notices, violations and other correspondence as needed

• Collect and post rental payments, negotiates payment agreements.

• Effectively tackles property delinquency

• Complete daily, weekly, and monthly reports for compliance,owners and corporate. Property Manager

MMS Group - Savannah, GA

February 2020 to July 2020

• Manages 100unit newly renovated property

• LITHC, HUD voucher apartments

• Handle vendors and accounts payable

• Qualify prospects as GA DCA, HUD and Edgewood Management policy mandates

• Recertify residents, perform property inspections, collect rent, complete all move in and move out inspections, deposit accounting, ledger reconciliations, dispossessions. Front Desk/Night Auditor

Motel 6 / Studio 6 - Savannah, GA

December 2019 to July 2020

• Closing, balancing and making necessary corrections to guest accounts.

• Counting and balancing cash, credit cards and direct bill accounts.

• Investigation or analyzing out-of-balance situations and making adjustments or corrections as needed.

• Completing various computer audit reports.

• responding to guest complaints.

• Operating hotel switchboard or PBX. Use established greeting when answering the phone or meeting guests in person.

• Cleaning the front desk and lobby area.

• Maintaining daily logs.

• Balancing shift work and cash drawers.

Assistant Property Manager

MMS Group - Savannah, GA

May 2019 to February 2020

• Assist community manager in managing (233 units total) 3 scattered site properties

• LITHC, HUD voucher apartments

• Handle vendors and accounts payable

• Qualify prospects as GA DCA, HUD and Edgewood Management policy mandates

• Recertify residents, perform property inspections, collect rent, complete all move in and move out inspections, deposit accounting, ledger reconciliations, dispossessions.

• Facilitated with conversion to new property management company&ownership (MMS group) from Edgewood Management

• Promoted to Property Manager of sister site Feb.2020 Night Auditor/Front Desk Agent(Seasonal)

Iris Hotel &Suites - Garden City, GA

June 2019 to September 2019

• Closing, balancing and making necessary corrections to guest accounts.

• Counting and balancing cash, credit cards and direct bill accounts.

• Investigation or analyzing out-of-balance situations and making adjustments or corrections as needed.

• Completing various computer audit reports.

• responding to guest complaints.

• Operating hotel switchboard or PBX. Use established greeting when answering the phone or meeting guests in person.

• Cleaning the front desk and lobby area.

• Maintaining daily logs.

• Balancing shift work and cash drawers.

Community Manager

Woda Cooper Companies - Pooler, GA

August 2018 to May 2019

Woda Cooper Companies - Pooler, GA

August 2018 to Present

• Promoted to Community Manager of 60 townhome property

• LITHC and Market

• Worked with HOA and kept property in compliance with bylaws

• Handle vendors and accounts payable

• Qualify prospects as DCA and Woda

Management policy mandates

• Recertify residents, perform property inspections, collect rent, complete all move in and move out inspections, deposit accounting.

• `Partner with HOA Board, hold meetings, make sure the property adheres to communities bilaws

• Daily, weekly, and monthly reports.

Assistant Community Manager

Woda Cooper Companies - Savannah, GA

November 2017 to August 2018

• Assist community manager in managing 211 unit property

• LITHC, PBRA, PHA, and Market apartments

• Handle vendors and accounts payable

• Qualify prospects as DCA and Woda

Management policy mandates

• Recertify residents, perform property inspections, collect rent, complete all move in and move out inspections, deposit accounting.

Property Manager

United Management Services - Bluffton, SC

April 2017 to November 2017

• managed (210 units total) 3 sister site properties

• LITHC, HUD voucher apartments

• Handle vendors and accounts payable

• Qualify prospects as South Carolina DCA, Section 8, LITHC, HUD and United Management Services policy mandates

• Recertify residents, perform property inspections, collect rent, complete all move in and move out inspections, deposit accounting, ledger reconciliations, dispossessions. Leasing Consultant

Wilkinson Real Estate Advisors - Savannah, GA

May 2016 to February 2017

• Handled all leasing and certified all applicants per conventional property eligibility requirements.

• Conducted tours of the model units and amenities

• Collected rental payments and handled collections.

• Processed work orders, completed move in and move out inspections.

• Demonstrated and applied community& product knowledge to client's needs by communicating the features&benefits.

• Submit processed applications to the Community Manager for final approval

• Successfully closed the sale by completing the application and securing deposit in accordance with the company procedures and Fair Housing requirements.

Leasing Specialist

McCormack Baron Management - Atlanta, GA

June 2015 to February 2016

• Handled all leasing and certified all applicants per government program eligibility requirements.

• Showed vacant units.

• Collected rental payments and handled collections.

• Processed work orders, completed move in and move out inspections.

• Followed all LIHTC, Section 8, PBRA, HUD property requirements and guidelines. Maintenance Coordinator

Boundless Management LLC - Atlanta, GA

January 2014 to August 2014

• Coordinated all vendors and contractors for 390 single family homes and 4 multi-family units.

• Successfully delegated all turns, move in and move out repairs and daily property maintenance requests.

• Served at the liaison between the tenants and each property owner.

• Handled AR&AP for the vendors and tenant maintenance charges. Leasing Consultant

Place Properties - Hinesville, GA

June 2013 to December 2013

• Recorded all telephone and in-person visits on appropriate traffic reports.

• Filed guest cards and maintained prospect files according to established procedures.

• Inspected models in order to classify them as "market ready", communicated service needs to Property Manager and Maintenance Supervisor.

• Demonstrated and applied community and product knowledge to client's needs by communicating the features and benefits.

• Successfully closed the sale by completing the application and securing deposit in accordance with the company procedures and Fair Housing requirements.

• Updated availability report, processed applications for approvals. (i.e.credit check, rental history, etc.)

• Submit processed applications to the Community Manager for final approval.

• Followed up with applicant regarding status.

• Ensured apartment was ready for resident to move-in on agreed date.

• Assisted in monitoring renewals. Distributed and followed-up on renewal notices.

• Monitored advertising for effectiveness.

• Gathered information about market competition in the area. Seasonal Xbox Customer Service Rep

Alpine Access - Denver, CO

November 2011 to January 2012

Took inbound calls for Xbox regarding customer service, account help, and technical support for Xbox customers.

• Worked in my home office via web and land line phone. Temporary Leasing Consultant

Snelling Personnel - Savannah, GA

February 2011 to May 2011

• Handled the application process from start to finish.

• Performed internet marketing and assisted in advertising efforts.

• Answered phones, general clerical work.

• Ran credit reports & criminal background checks.

• Coordinated and organized resident events, managed a community newsletter and handled the waitlist. Car Salesperson

JD ByRider Car Dealership - Savannah, GA

December 2010 to February 2011

• Sold used vehicles to credit and income challenged customers.

• Conducted personal marketing to drive customers to my personal website.

• Used internet blast marketing software to generate leads.

• Did community marketing (flyers, signs, business cards and community events) to generate leads.

• Inspected and test drove vehicles before placing them on the lot. Property Manager

American Apartment Management Inc - Beaufort, SC

June 2009 to August 2010

• Work in office administration of 60 units and perform all staff responsibilities, except maintenance.

• Handled all leasing functions within HUD and Section 8 compliance. Maintain e-newsletter and the community's prospective renter website.

• Handled all payables, occupancy updates, weekly and monthly reports, evictions, budgets and cash sheets.

• Maintained and initiated all vendors and contract work.

• Completed property inspections and all leasing and renewals. Leasing Manager

Balfour Beatty Communities - Hunter Army Airfield, GA December 2008 to May 2009

• Performed all move-ins for a military and student housing community of 611 units.

• Made sure units were in make ready status, housekeeping and move in gifts were completed.

• Executed move in paperwork including leases and addendums.

• Show units to prospective residents.

• Collected 1st month's rent/BAH.

Assistant Manager

Mercy Housing LLC - Savannah, GA

April 2007 to November 2007

• Assisted in office administration of two tax credit properties totaling 58 units.

• Handled all management responsibilities in the absence of property manager.

• Handled all leasing functions within LIHTC compliance.

• Handled rent, payment plans, occupancy updates, new move-ins, renewals, DCA quarterly reports, evictions, and tenant notices.

• Maintained and initiated all contract work.

• Maintained e-newsletter and welcome renter website.

• Worked as the liaison between office management and tenants while keeping correspondence and tenant database current.

Property Manager/Assistant Manager

Banyan Realty - Bluffton, SC

March 2005 to March 2007

• Work in office administration of two properties totaling 88 units and perform all staff responsibilities, except maintenance.

• Handled all leasing functions within LIHTC (Tax Credit) compliance.

• Handled payables, occupancy updates, AME reports, WAR reports, evictions, and cash sheets.

• Maintained and initiated all contract work. Maintained the property newsletter and "Welcome Home" website for prospective renters, conducted monthly community awareness meetings.

• Implemented a Crime Watch committee, and started the monthly "Get to Know Your Neighbor" functions.

• Worked as the liaison between the management company and the tenants while keeping correspondence and tenant database current.

• Performed apartment inspections and property inspections.

• Implemented and maintained creative marketing programs to generate new tenants and push resident retention.

• Promoted Jul.2006 to Property Mgr. from Asst. Property Mgr.

• Work in office administration of property totaling 324 units and perform all related leasing functions while complying with L1HTC (Tax Credit) requirements.

• Supplied complete and accurate payables, occupancy updates and other weekly and monthly reports.

• Created and maintained the property newsletter.

• Worked as liaison between management and tenants while keeping correspondence and tenant database current.

• Initiated and maintained on property youth programs.

• Implemented and maintained creative marketing programs that have the property obtaining new tenants while keeping occupancy at the highest possible levels.

• Leased apartments and re-certify existing tenants Other work experience includes retail management and sales, fast food restaurant cashier and lead cashier, elementary school para-professional, as well as numerous clerical positions both paid and volunteer.

Education

Bachelor's in Business Administration/Marketing

Colorado Technical University-Online - Colorado

January 2018 to February 2022

Associate's in Marketing Management

Savannah Technical College - Savannah, GA

June 2009

Skills

• Fundraising

• Nonprofit

• Social Media

• Accounting

• Property Management

• Accounts Payable

• Marketing

• Yardi

• Real Estate

• Office Management

• credit

• Management

• Microsoft Word

• Onesite

• Excel

• Word

• Customer Service

• Leadership Experience

• Computer Literacy

• Sales Experience

• Supervising Experience

• Budgeting

• Management Experience

• Retail Sales

• Microsoft Outlook

• Fair Housing Regulations

• Time Management

• Microsoft Office

• Typing

• LIHTC

• Section 8

• Employee Evaluation

• Microsoft Excel

• Property Leasing

• Microsoft Powerpoint

• Territory Management

• Spanish

• Accounts Receivable

• General Ledger Reconciliation

• Tax Experience

• Event Planning

• Account Reconciliation

• Accounts Receivable

• Event Planning

• General Ledger Accounting

• General Ledger Reconciliation

• Payroll

• QuickBooks

• Bank Reconciliation

• Financial Report Writing

• Merchandising

• Negotiation

• Forecasting

• Journal Entries

• Pricing

• Profit & Loss

• Public Speaking

• Office Experience

• Hotel Experience

• Customer Relationship Management

• Assistant Manager Experience

• Accounting software

• Requirements management

• Leadership

• Financial acumen

• Bookkeeping

• Analysis skills

• Social media management

• English

• Account management

• Sales

• SAP

• Team management

• Landlord-tenant law

• Computer skills

• Organizational skills

• Communication skills

• Salesforce

• P&L Management

• Administrative experience

• Data entry

• Social media marketing

Certifications and Licenses

Bartender/Mixologist

March 2017 to Present

Driver's License

Assessments

Customer Focus & Orientation — Highly Proficient

June 2019

Responding to customer situations with sensitivity. Full results: Highly Proficient

Social Media — Highly Proficient

April 2020

Creating content, communicating online, and building a brand's reputation. Full results: Highly Proficient

Teamwork: Interpersonal Skills — Proficient

April 2020

Resolving disputes, solving team problems, and understanding nonverbal cues. Full results: Proficient

Attention to Detail — Highly Proficient

May 2020

Identifying differences in materials, following instructions, and detecting details among distracting information.

Full results: Highly Proficient

Management & Leadership Skills: Impact & Influence — Highly Proficient May 2020

Choosing the most effective strategy to inspire and influence others to meet business objectives. Full results: Highly Proficient

Verbal Communication — Highly Proficient

May 2020

Speaking clearly, correctly, and concisely

Full results: Highly Proficient

Management & Leadership Skills: Planning & Execution — Proficient May 2020

Planning and managing resources to accomplish organizational goals Full results: Proficient

Human Resources Skills: Recruiting — Proficient

May 2020

Managing the candidate sourcing and selection process Full results: Proficient

Project Timeline Management — Proficient

May 2020

Prioritizing and allocating time to effectively achieve project deliverables Full results: Proficient

Human Resources Skills: Compensation & Benefits — Proficient May 2020

Knowledge of compensation and benefits programs

Full results: Proficient

Management & Leadership Skills: Impact & Influence — Highly Proficient May 2020

Choosing the most effective strategy to inspire and influence others to meet business objectives. Full results: Highly Proficient

Management & leadership skills: Impact & influence — Proficient December 2020

Choosing the most effective strategy to inspire and influence others to meet business objectives Full results: Proficient

Customer focus & orientation — Highly Proficient

June 2022

Responding to customer situations with sensitivity Full results: Highly Proficient

Basic maintenance and repair — Familiar

June 2022

Performing basic repairs and maintenance for apartment complexes, office buildings, and other facilities

Full results: Familiar

Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.

Additional Information

Skills

• Experience working with numerous property management databases: MRI, ILuvLeasing, Transunion Credit Retriever, FirstAdvantage, LandLord Shield, CoreLogic,Yardi, Yardi Green, Yardi Voyager, Yardi Classic, RentGrow, OneSite, RentRoll, Appfolio, Army Central, Yieldstar, Entrata.

• Successfully worked with LIHTC, Section 8, HUD, PBRA, HOME, Military and Student Housing, Conventional, and HOA governed properties.

Contact this candidate