Customer Service Business Development

AARIKA HERMAN

**** ******** ***, *******, ********, 49203, US • 517-***-**** • *********@******.*** With all my experience over the years I have amazing customer service skills. I am also a leader who is articulate and driven, as well as having a high level of energy and an engaging personality. I am also a dedicated team leader with experience analyzing market trends and customer needs in order to create targeted marketing campaigns. With creative and proactive approaches, I've managed all stages of campaigns, deepened partnerships, and increased sales.

Sales

Problem resolution

Team building

Weekly Payroll

Credit and collections

Conflict and dispute resolution

Brand development

Operations management

Computer literate

Regulatory compliance

Time management skills

Quick learner

Strategic planning

Budgeting and Allocation

Positive learning process

Reports generation and analysis

Operational improvement

Supply replenishment

Financial records and processing

Customer service

Relationship development

Business operations

Cold calling

Process improvement

Product ordering

Customer needs assessment

Accounts payable/receivable

Lead development

Client communication

Advertising

Communications

Marketing and advertising

Organization

Client-focused

Creative problem solving

Microsoft Office

Business Development

Market Analysis

File/records maintenance

Results-oriented

Excellent communication

Team management

Customer satisfaction

2005

Jackson High School - Jackson, MI

Cosmetology Education - 2011

Douglas J Aveda Institute - Ann Arbor, MI

Professional Summary

Skills

Education

Internet marketing and live streaming - June, 2019 to Present Only fans, chatterbate multiple web camera sites - Jackson, MI Active listening skills, computer marketing, interpersonal skills, leadership skills, management skills, problem solving, time management, Coordinated marketing, sales, and IT processes to align activities with corporate goals. Increased the product margin in the segment by analyzing customer trends. Was able to effectively respond to customer requests via phone and email, as well as answer questions and inquiries. Assisted multiple customers by answering questions, responding to inquiries, and handling phone requests in an average timeframe. Orchestrated advertising campaigns to drive the market Answered calls, emails, and faxes per day, responding to customer inquiries, resolving problems, and informing customers about new products. Assembly Technician - September, 2017 to January, 2020 Martinrea bca - Manchester, MI

Monitored and adjusted production processes or equipment for quality and productivity. Began machine operations by programming control units with instructions. Removed debris and trash and swept up metal parts at the end of each shift to keep work areas clean and organized. Assembled products and components on a variety of machines, including machinery, making proactive adjustments to settings to ensure work was completed within tight tolerances.

Established maintenance plans and oversaw repair work to maintain productivity. Activated and deactivated processing equipment.

Assisted in the preparation of business cases for all licensing projects. Assembled products, according to specifications and instructions. Receptionist and stylist - January, 2012 to August, 2017 Lockworx Salon - Lansing, MI

Organized and scheduled office meetings as well as client appointments, effectively accommodating hectic schedules for a team of over 15 professionals.

Wrote professional memos, letters, and marketing copy to support business objectives and growth. Provided professional greetings to incoming visitors and customers, as well as friendly, knowledgeable assistance. Kept records in Software to keep data up to date by entering and updating data. Worked with vendors, contractors, and professional services personnel to ensure that orders were processed properly and in accordance with management's needs and specifications.

Provided customer service and resolved or escalated issues to management for resolution. Gathered and prepared documentation and reports for office meetings, distribution, and filing. Answered phone calls from clients, vendors, and a variety of other callers looking for information. Gathered and distributed messages to team members and managers to support open communication and excellent customer service. Gathered and distributed messages to team members and managers to support open communication and excellent customer service. Client payments for [Product or Service] were collected, and account balances were updated. Work History

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