Chavely Rivera-

Taveras

adz2nd@r.postjobfree.com

** ***** **, ********, **

08873

732-***-****

EMAIL

ADDRESS

PHONE

Syneos Health

Operations Manager

New Jersey

April-2015 - Present

Primarily responsible/accountable to manage all implementation and operational activities necessary to meet the Clients/internal business leads needs/expectations, business objectives, and contractual metrics for all assigned sales, nurse, market access, and/or medical science liaison teams (projects). Number of assigned projects/teams can vary from being dedicated to a single project, to managing several projects, either for the same Client, or for several di erent Clients. Number of assignments is dependent on scope and complexity of each project. Key activities include performance or oversight of the assigned projects administrative tasks, coordination and oversight of interdepartmental operational e orts to support the project, and

coordination/communication of reports (regularly scheduled and ad hoc) and operational updates during the initial implementation of a project as well as post deployment (steady state). Syneos Health (formerly inVentiv Health)

Operations Coordinator

New Jersey

April-2015 - May-2016

Primarily responsible/accountable to manage all implementation and operational activities necessary to meet the Clients/internal business leads needs/expectations, business objectives, and contractual metrics for all assigned sales, nurse, market access, and/or medical science liaison teams (projects). Number of assigned projects/teams can vary from being dedicated to a single project, to managing several projects, either for the same Client, or for several di erent Clients. Number of assignments is dependent on scope and complexity of each project. Key activities include performance or oversight of the assigned projects administrative tasks, coordination and oversight of interdepartmental operational e orts to support the project, and

coordination/communication of reports (regularly scheduled and ad hoc) and operational updates during the initial implementation of a project as well as post deployment (steady state). Syneos Health (formerly inVentiv health)

Engagement Center Agent

New Jersey

July-2017 - March-2015

First point of contact for the Nava Program; a unique service provided to people with hemophilia and their supporters. Responsible for creating a rich, personalized, and engaging experience for people with hemophilia and their supporters through acknowledgement and assistance. Provide Nava members with valuable resources, information, tools and events designed for their individual needs. Medimedia Inc.

Physician Advisor

Carlstadt, NJ

May-2009 - May-2012

Contact medical practices to hold two-way informational discussions with other Physicians about disease management and the best use of pharmaceutical products to reach positive patient outcomes. All discussions within a speci c FDA-approved guideline and sponsored by di erent Pharmaceutical Companies.

EXPERIENCE

Greater New York Gastroenterology

Medical Assistant

New York

December-2008 - March-2009

Perform administrative and certain clinical duties under the direction of physician. Administrative duties include scheduling appointments and maintaining medical records. Clinical duties include taking and recording vital signs and medical histories, preparing patients for examination, drawing blood, and administering medications as directed by physician.

United Nearshore Operations

Quality Auditor

Santiago, Dominican Republic

January-2005 - November-2008

Provide training, coaching, feedback and assistance to call center representatives to make sure they understand new policies and procedures for quality. Perform telephone and other audits to ensure quality of work. Prepare reports to identify trends and determine average scores upon request. Assist Management sta in identifying areas of improvement in ongoing sta training and development needs and identifying quality issues and trends.

United Nearshore Operations

Customer Service

Representative

Santiago, Dominican republic

January-2004 - December-2014

Under immediate supervision, respond to phone calls received to the Call Center; with information, assistance, or transfer the call to appropriate person or department; record information regarding calls, into a database.

Ponti cia Universidad Catolica Madre y

Maestra (PUCMM)

Doctor of Medicine (M.D.)

Santiago, Dominican Republic

2008

EDUCATION

SKILLS

Clinical Training and Medical Terminology

Bilingual

Strategic-relationship/partnership-building skills Strong professional ethic

Strong organizational and multitasking skills

Pro ciency in Microsoft O ce applications

(SharePoint, Excel, PowerPoint, Word)

Detail-oriented

Patient/client-focused service

Experience with CRM documenting software -

Salesforce.com

Strong interpersonal and oral/written communication skills

Proven leadership skills.

Fundamental understanding and application of project management principles and skills

Strong aptitude towards usage of automated systems LANGUAGES

English

Spanish

Advanced

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