Office Manager Customer Service

COTTRILL A. CRUTCHER

**** ***** **** * Memphis, TN 38118

Cellular 901-***-****

Email: ******************@*****.***

OBJECTIVE

To obtain a promising position with a prominent company that I know will benefit from my professional and personal qualifications.

QUALIFICATION HIGHLIGHTS

Computer Skills

Proficient Experience with: Microsoft Office Word, Excel, PowerPoint, Outlook, Works Windows 98, 2000 and XP, Internet Explorer, AS400, Quickbooks, Oracle

Phone Skills/Data Entry

Strong incoming and outbound phone skills with active listening ability Highly experienced in answering multiple phone lines and overhead paging Customer Service: Addressing problems of customers 10 key operator by touch; 13,000 plus keystrokes; Type approx. 50-60 wpm

Soccer Accolades

1st, 2nd and 3rd place finishes multiple times thru out a 9 year period

Certified Forklift Operator

All types

Strengths

- Excellent communication and organizational skills

- Ability to effectively communicate with other, Ability to multi-task, prioritizes and manages time effectively.

- Commitment to the highest quality of customer standards

- Keeping a positive attitude, patience in working with others non bias and willing to proactively assist and help customers

- Ability to analyze knowledge of problem solving and make difficult decisions, ability to work in group and the ability to provide constructive feedback

EMPLOYMENT HISTORY

Federal Express Trade Networks

Memphis, TN

April 2019 to present

Position: Quality Assurance Coordinator

Conventional/Managed Accounting Processing (CMAP)

Serves as the primary link between Fedex Express and FTN for account/shipment specific issues. Completes various audit activities, including complex ewsr’s, high duty, abi warnings, abi errors, census rejects, high entered value, duty verification and any other tasks that fall under the FTN t/b audit functions, FDA audits, abi errors and abi warnings. Researches and writes claims and protests to customs and border protection (CBP) and behalf of the FTN, FedEx, and their customers to resolve issues related to the payment of duties, taxes and valuation.

Goodyear

Memphis,TN

March 2017 to 2019 April

Position: Office Manager

Billing, credit and collection. Handling location purchase orders. Ensuring inventory is secured, stored and only accessible to the associates in accordance with company guideline. Filing and other administrative duties Quoting tire prices, including trade-ins, accurately.

Cummins, Inc

Memphis, TN

August 2014 to March 2017

Position: Dealer Support/Will Call

Receive, review, and dispatch incoming part orders. Process and expedite emergency part orders. Follow-up telephone calls to ensure accuracy of orders and increased sales. Assist dealers and customer with technical advice concerning correct parts and software registrations. Issue dealers credits when necessary. Assist in monitoring back orders.

Memphis Youth Sports League, Inc (MYSL)

Memphis, TN

March 2011 to December 2014

Position: Soccer Athletic Program Director & Head Soccer Coach

To coach boys & girls ages 5 - 14 years old to play soccer. The ability to teach technical and tactical skills to youth ages 5 to 14. Teaching kids dribbling, passing, shooting techniques, juggling, trapping and defensive skills on a weekly basis. Prepare the soccer fields for all games every Saturday morning. Assisted parents with questions concerning the rules of the game or with their children To oversee 4 referees as well as 8 other soccer coaches Assisting with all fundraiser activities

CLC Tax Service

Memphis, TN

January 2004 to April 2011

Position: Office Manager/Tax Preparer Assistant

Shoulder the responsibility of filing tax forms by following tax form instruction guidelines Perform the task of gathering and maintaining records of tax information from the clients Handle the responsibility of checking the income statements and other financial data provided by the clients for accuracy Responsible for preparing and filling the client's tax return forms by providing appropriate information as required Complete the work of calculating the amount of tax payable to the Internal Revenue Service (IRS) Perform the responsibility of handling client issues by providing solutions in financial related matters Responsible for making changes in any incorrect information after the final review and updating the changes to the tax preparer for further review

Amateur Athletic Union (AAU)

Memphis, TN

September 2005 to May 2011

Position: Soccer Athletic Director/Head Soccer Coach

Coaching boys & girls ages 5 - 12 years old. The ability to teach technical and tactical skills to youth ages 5 to 14. Teaching kids dribbling, passing, shooting techniques, juggling, trapping and defensive skills on a weekly basis. Responsible for preparing the soccer fields for all games by chalking the field and setting the goals. Assisted parents with questions concerning the rules of the game or with their children To oversee 8 referees as well as 20 other soccer coaches Assisting with all fundraiser activities

Tri State Electric (Jacobson)

Memphis, TN

October 2008 to March 2009 * September 2009 to March 2010

Position: Truck Driver (CDL Certified)

Operating a semi-trailer to transport finished goods, parts and materials, averaging 120 stops per week. Properly services equipment in the areas of fuel, oil, water, and air requirements and minor vehicle repairs. Reviewed transportation & shipping tags and verified accuracy of inventory counts at all points of delivery. To load & unloaded product on and off trailers by hand or with the assistance of a forklift. Transporting materials to various locations with a demonstrated ability to navigate through thick city traffic. Adhered to DOT regulations and parking rules to keep violations and parking tickets to zero.

AIRGAS

Memphis, TN

September 2005 to September 2008

Position: Counter Sales / Driver (CDL Certified)

Operated a semi-trailer to transport finished goods, parts and materials, averaging 120 stops per week. Properly service equipment in the areas of fuel, oil, water, and air requirements and minor vehicle repairs. Reviewed transportation and shipping tags and verified accuracy of inventory counts at all points of delivery. Load and unloaded product on and off trailers by hand and with the assistance of a forklift. Transported materials to various locations with a demonstrated ability to navigate thick city traffic. Adhered to DOT regulations and parking rules to keep violations and parking tickets to zero. Assist customers with purchases and cancelled orders

MILWAUKEE ELECTRIC TOOL

Olive Branch, MS

August 2000 to July 2005

Position: Shipping / Billing Clerk & Dispatcher

Process and bill freight charges for all outgoing shipments Report analysis – close out on company trucks, items to be shipped immediately and for the end of the shift Process back order freight charges Load freight trucks Fork lift driver – Pick conform all pick orders

EDUCATION

Victory (Crichton) College

October 2008- December 2012

Major – Bachelor of Science in Business Management (Degree)

TENNESSEE TECHNOLOGY

May 2005 – July 2005

Certificate of Completion CDL License – Hazmat CDL Drivers

NORTHWEST COMM COLLEGE

September 1996 – June 1997

Major – Heat & Air Condition Technology Studied Introduction to Computers

HILLCREST HIGH SCHOOL

May 1993

High School Diploma

Reference

Upon Request

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