Isira Senanayake

Profile

Following a challenging career in an organization where I can contribute to the growth of the organization with my skills & competencies. A Customer Service agent with proven skills in promoting with excellent communication and writing skills to give the maximum Customer satisfaction. Employment History

Customer Care Representative at Dharshana Technologies, Galle, Sri Lanka

Jul, 2018 - 2021

Customer Care Representative/Marketing Executive at ESOL College Pvt. Ltd., Maharagama, Sri Lanka.

Jul, 2021 – Jun,2023

Education

G.C.E. Ordinary Level Examination (English Medium) at Sussex College,Nugegoda, Sri Lanka

Jan, 2006 - Dec, 2016

Foundation Program at NSBM Green University, Homagama, Sri Lanka

Jan, 2017 - Jan, 2018

Diploma in Travel and Tourism at Sri Lankan Aviation College,Katunayaka

Feb, 2018 - Jul, 2018

Airline Cabin Crew Diploma at International Airline Ticketing Academy, Colombo, Sri Lanka

Sep, 2018 - Dec, 2018

HND in Hospitality Management at ESOFT Metropolitan, Colombo, Sri Lanka

Jan, 2022 – Present

Passed the Linguaskills General Examination – ESOL Premier Campus, Sri Lanka

2022

References

Mr. Deepal Perera from International Airline

TicketingAcademy, Colombo, Sri Lanka

adz2my@r.postjobfree.com – +947********

Miss Krishani Kumarasinghe from Business Communication M.A.I.R., Visiting Lecturer Unit, Sri Jayawardhanapura University, Colombo, Sri Lanka +947********

Details

S.P.I.T. Senanayake (Mr.)

No 1319, 11th lane, Abeytissa

Mawatha, Zone 05. Oruwela.

Athurugiriya Sri Lanka

P.O.Box 10150

+947********

adz2my@r.postjobfree.com

Date of birth

03rd September 2000

Place of birth

Kandy, Sri Lanka

Nationality

Sri Lankan

Passport No N8360099

Skills

Creativity.

Problem Solving.

Teamwork Skills

Customer Service Skills

Leadership skills.

Interpersonal Skills

ActiveListening.

Adaptability

Negotiation

Other

1. Tennis, Colombo

Sep, 2007 - Sep, 2019

Sri Lanka Tennis Association, Colombo, Sri Lanka In2010 Island Ranking No. 11 (Under 10)

Sri Lanka Tennis Association, Colombo, Sri Lanka In2013 Island Ranking No. 15 (Under 14)

Asian 14 & Under Series – Colombo, Sri Lanka Conducted by Asian Tennis Federation – 2013 September Placed 24th in the boys single events.

2. Trinity College London, Colombo

Sep, 2007 - Sep, 2015

a. Initial Grade (Speech and Drama) (2008) – “Pass” b. Grade 1(Speech and Drama) (2009) – “Merit”

c. Grade 2 (Speech and Drama) (2010) – “Merit”

d. Certificate of Achievement (Writing) (2010) – “Pass” 3. Institute of Western Music and Speech (IWMS), Colombo Sep, 2006 - Sep, 2014

All Island Graded Examination – Initial to Grade 6 Spoken and Writing – Honours Merit and Pass (2006 to 2014)

4. IDM Computer Studies (PVT) Ltd., Sri Lanka

Jan, 2007 - Sep, 2008

a. Certificate in ICT Skills – 2007Jump Start – “Distinction” b. Certificate in ICT Skills – 2008Level III – “Distinction” 5. Sri Lanka Air Force Museum – Ratmalana, Sri Lanka Sep, 2013 - Sep, 2016

a. Aviation Fundamentals” for Beginners – 2013

b. Air Craft Landing Gear Systems” for Beginners – 2014Air Craft Engine” for Beginners – 2015

c. Air Craft Electrical & Instrumental System" for Beginners -2016 6. Global Talent Coach & Consultants (Pvt) Ltd, Sri Lanka Jan, 2013 - Jan, 2013

Emerging Future Leaders”

Leadership Development Training – 2013

Languages

Sinhala

English

Sports

Tennis

Cricket

Chess

Table Tennis

Athletic

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