Customer Service Representative

Katrina F. Carandang

Renton, WA

206-***-****

*****.*********@*****.***

OBJECTIVE

Seeking a position as a Customer Service Representative where I can contribute my skills in data entry and customer service.

QUALIFICATIONS

Great customer service skills, self-motivated, initiative, maintains a high level of energy.

Able to perform Microsoft Office functions, Internet Explorer and Adobe Photoshop.

Ability to multitask and work in a busy environment.

Outstanding communication skills both in written and verbal.

Can work flexible hours with a positive attitude and able to adjust to different situations.

WORK EXPERIENCE

SPI Global, Manila Philippines I CUSTOMER SERVICE REPRESENTATIVE

January 2013 – November 2013

Alorica, Batangas Philippines I CUSTOMER SERVICE REPRESENTATIVE

September 2015 – September 2017

Promptly and courteously answer incoming telephone calls.

Assess, prioritize and resolve client’s billing/credit card issues using good listening and comprehension skills.

Document and retain all pertinent information.

Enter new admissions into computer in a timely manner.

Alorica, Alphaland /Exportbank /By the Bay/Lipa I REAL TIME ANALYST

September 2017 to August 2019

Act as a liaison between Operations and Command Centers.

Making sure that all agents are following their schedules.

Handles intervals, daily, weekly staffing plans and makes sure that they are all executed.

Analyze trends and conduct daily reports to management teams.

Alorica, LIPA BATANGAS PHILIPPINES I CUSTOMER SERVICE REPRESENTATIVE

April 2020 – November 2020

Outbound calling for Grubhub deliveries.

Make sure all orders are correct.

Ending calls in a timely manner.

EDUCATION

Daniel Mercado Medical Center Philippine College for Health Sciences

Batangas, Philippines Manila, Philippines

BS Nursing (2007 – 2010) BS Nursing Undergrad (2010 – 2011)

REFERRALS available upon request

Contact this candidate