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Quality Assurance Lead

Atlanta, GA
September 30, 2023

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*** *********** *****

Jonesboro, GA *****


Maicah Figueras


Customer Service

● Excellent at settling positive and welcoming first impressions.

● Excellent quality communication skills including speaking clearly, succinctly and accurate while using pleasant tone and common conversation courtesies.


● Ability to execute in a fast paced, high demand environment while balancing multiple workloads.

● Ability to prioritize work, meet deadlines, achieve goals and work under pressure in a dynamic and complex environment.

● Ability to work effectively in a team environment and across all organizational levels, where flexibility, collaboration and adaptability are important.

● Attention to detail.


● MS Word and Excel


● English

● Tagalog


Castellini Company, Conley, GA — Quality Assurance Lead November 2020 - September 2023

● Reviewed each customer’s specifications to verify accurate temps, weights and measurements prior to each commodities.

● Conducting quality inspections for most inbounds and outbounds.

● Transferred raw data into spreadsheet and/or platform.

● Oversaw production lines to ensure quality and quantity for each recipe.

● Performed and monitored Pre-Operational Inspections and calibrated scales and thermometer daily.

● Verified weekly recipe labels and mastersheet.

● Send daily and weekly reports to customers and direct managers. Castellini Company, Conley, GA — Repack Operator

August 2020 - November 2020

● Picked and sorted damaged products.

● Performed hand stacking and repacking to meet customer standards in a safe and efficient manner.

Nam Dae Mun, Morrow, GA — Cashier/Price Checker

June 2019 - MARCH 2020

● Provided excellent quality customer service experience.

● Maintain thorough knowledge of store merchandise.

● Responsible for solving and customer inquiries pertaining to store merchandise.

● Ability to resolve customer concerns and escalate issues as needed.

● Supported new hire cashiers with training

● Ensured the cash register is in balance at the end of the shift.

● Created signs and labels to promote the special sales or discount of a particular merchandise.

● Utilized the store’s sms system to change all merchandise labels on a monthly basis.


Charles R Drew High School, Riverdale, GA — High School Diploma AUGUST 2014 - MAY 2018


● Microsoft Word

● Microsoft Excel

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