Quality Assurance Lead
Resume:
Jonesboro, GA *****
adz2mu@r.postjobfree.com
Maicah Figueras
SKILLS
Customer Service
● Excellent at settling positive and welcoming first impressions.
● Excellent quality communication skills including speaking clearly, succinctly and accurate while using pleasant tone and common conversation courtesies.
Organizational
● Ability to execute in a fast paced, high demand environment while balancing multiple workloads.
● Ability to prioritize work, meet deadlines, achieve goals and work under pressure in a dynamic and complex environment.
● Ability to work effectively in a team environment and across all organizational levels, where flexibility, collaboration and adaptability are important.
● Attention to detail.
Technical
● MS Word and Excel
Language
● English
● Tagalog
EXPERIENCE
Castellini Company, Conley, GA — Quality Assurance Lead November 2020 - September 2023
● Reviewed each customer’s specifications to verify accurate temps, weights and measurements prior to each commodities.
● Conducting quality inspections for most inbounds and outbounds.
● Transferred raw data into spreadsheet and/or platform.
● Oversaw production lines to ensure quality and quantity for each recipe.
● Performed and monitored Pre-Operational Inspections and calibrated scales and thermometer daily.
● Verified weekly recipe labels and mastersheet.
● Send daily and weekly reports to customers and direct managers. Castellini Company, Conley, GA — Repack Operator
August 2020 - November 2020
● Picked and sorted damaged products.
● Performed hand stacking and repacking to meet customer standards in a safe and efficient manner.
Nam Dae Mun, Morrow, GA — Cashier/Price Checker
June 2019 - MARCH 2020
● Provided excellent quality customer service experience.
● Maintain thorough knowledge of store merchandise.
● Responsible for solving and customer inquiries pertaining to store merchandise.
● Ability to resolve customer concerns and escalate issues as needed.
● Supported new hire cashiers with training
● Ensured the cash register is in balance at the end of the shift.
● Created signs and labels to promote the special sales or discount of a particular merchandise.
● Utilized the store’s sms system to change all merchandise labels on a monthly basis.
EDUCATION
Charles R Drew High School, Riverdale, GA — High School Diploma AUGUST 2014 - MAY 2018
CERTIFICATIONS
● Microsoft Word
● Microsoft Excel
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