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Service Desk United States

Location:
Chesapeake, VA
Salary:
80,000
Posted:
September 30, 2023

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Resume:

Terek Pelo

Address: *** ***** **** **** ***. ***, Chesapeake, VA 23320-1745

(Mobile) 574-***-**** Email: adz2m3@r.postjobfree.com

Objective

Obtain a starting position based in Cybersecurity to start “on the job” skills and grow a knowledge base. Skills / Certifications

- CompTIA A+ Certified, CompTIA Network+ Certified, CompTIA Security+ Certified

- Secret Clearance from military and current at SAIC

- Excelled at Auto CAD during 3 years of education.

- 3 years of Supervising military members in the Marine Corps.

- 10 weeks of education experience for Python and JavaScript. Previous Employment / Experience

1. Previous Employer: Alaka’Ina Foundation(Kupono Contract) Telephone: 757-***-**** Address: 2110 Pershing Ave., Fort Eustis, VA 23604 Supervisor: Wayne Whyte Employed: From 04/24/2023 To Present

Job Title/ Description:

Computer Equipment Support Operations II (Tier 2) – Operate the Service Desk with Tier II systems support providing desktop support services, account management, network management, on-site monitoring and services, system configuration, equipment maintenance, and remote access infrastructure using Service Now and Remedy ticketing systems.

Reason Leaving: Present job.

2. Previous Employer: SAIC Telephone: 757-***-**** Address: 1968 Gilbert Street, Suite 640, Norfolk, VA 23511 Supervisor: Troy Bisek Employed: From 11/28/2022 To 04/21/2023

Job Title/ Description:

IT Service Desk Analyst (Tier 1) – Providing information technology (IT) services to over 400,000 hardware devices with software services used by more than 650,000 users at nearly 1,700 Continental United States (CONUS) via Navy Marine Corps Intranet (NMCI). Call handle time of 20-25 calls per 8 hour shift. Reason Leaving: Hired onto hire and better paying position. 3. Previous Employer: Tecomet Telephone: 574-***-**** Address: 111 North Clay Street, Claypool, IN 46510 Supervisor: Jeremy Brock Employed: From 4/08/2019 To 08/16/2020

Job Title/ Description: (Worked 3 days of 12hrs, 4th shift) Machinist – Running mills, EDMs, and sliders. Checking measurements with blueprints of each product machined, scrapping parts out of tolerance, changing tooling in machines, and adjusting tool cutting to meet product tolerance.

Reason Leaving: Started full time college.

4. Previous Employer: United States Marine Corps

Employed: From 2/02/2015 To 2/02/2019

Job Description: Aviation Maintenance Data Specialist

• 2nd Duty Station: 01/05/2017 – 01/19/2019 Iwakuni, Japan

- Aviation Maintenance Data Specialist

Logs and Records Clerk

Aviation & Engine Accounting Program Manager

- Team Training Supervisor

• 1st Duty Station: 09/11/2015 – 01/05/2017 Iwakuni, Japan

- Publications Manager

- Tool Control Program Coordinator/Manager

• MOS School: 06/10/2015 – 08/29/2015 Meridian, MI

• Marine Combat Training: 05/12/2015 – 06/10/2015 Camp Pendleton, CA

• Boot Camp: 02/02/2015 – 05/01/2015 San Diego, CA Reason Leaving: Wanted to achieve a college degree. 5. Previous Employer: Zimmer Biomet Telephone: 1-800-***-**** Address: 1800 West Center Street, Warsaw, IN 46581-0708 Supervisor: Tyler Wadkins Employed: From 1/06/2014 To 11/14/2014

Job Title/ Description: (Have worked 12 hr days, 7 days a week) Puller – Pulling plastic cavities, boxes, retainers, foam packing, and anything requested on radio. Record what’s pulled and emptied out boxes.

Clean Room Packager – Checking proper documentation for parts, checking labels and for defective parts, packaging parts in clean heat-sealed plastic cavities. Full cleaning of cleaning rooms. (Clean Room Certified and Documentation Certified August 22, 2012 to package parts unsupervised and sign off parts documentation for parts as needed to package them and send to the next procedure). Passivator (Sterilizing) – Sanitizing parts through acid and then wash parts down till final rinse to be heat dried. Working on multiple orders at a time and verify every order to be sent into clean rooms. (Passivation Certified May 30, 2013).

Expeditor – Collecting set amounts of product throughout plant to be brought back to packaging or distributed back out on to the floor. Prepping parts to be sterilized. Keeping track of making quota or of parts coming into packaging. (Fully Trained July 25, 2014). Reason Leaving: Joined the United States Marine Corps. 6. Previous Employer: Kelly Services (Temp Agency) a. Previous Assignment: Zimmer Telephone: 1-800-***-**** Address: 1800 West Center Street Warsaw, IN 46581-0708 Previous Supervisor: Travis Irwin Employed: From 6/25/2012 To 1/05/2014

Job Title/ Description: To meet any and all tasks assigned by employer of assignment. Reason Leaving: Acquired a fulltime position at Zimmer.

Education

Eleven Fifty Academy (Indianapolis, IN) (CompTIA Certs.) o Secure Networking (06/2022 – 10/2022)

College:

• Indiana Purdue Fort Wayne (Fort Wayne, IN)

o Freshman Year (2010 – 2011) & Freshman Year (2019 – 2020)

• Rose-Hulman Institute of Technology (Degree: International Computer Science) o Freshman Year (2020 – 2021)

o Sophmore Year (2021 – 2022)

Additional Information

• Yellow Belt in Lean Six Sigma

• Awarded Navy Achievement Medal for superior performance of duties.

• Awarded by peers Eleven Fifty Academy Core Value: QUALITY – “We believe in driving and delivering excellence in our efforts, experiences, and interactions.”



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