Service Delivery Operations Manager
Resume:
Chaz Thomas
BUSINESS ADMINISTRATOR
OBJECTIVE
To obtain a challenging position where my creativity, problem-solving skills, and experience in business management can be utilized to enhance user experiences and drive business objectives. I am a progressive leader with proven experience in creating and implementing organizational vision and continuous process improvement.
CONTACT
adz2k8@r.postjobfree.com
White Plains, NY
EXPERIENCE
BUSINESS ADMINISTRATOR- R & S NATURALS KILLEEN, TX
Dec 2022 – July 2023
• Overseeing and analyzing daily financial operations.
• Leading department meetings and communicating with upper management to implement new policies and procedures among daily operations.
• Marketing and promoting the business and facilitating training programs.
• Recommend and implement continuous quality improvement practices to improve the entirety of the inventory management process.
• Worked closely with clients to understand their needs and goals and translate them into effective product solutions.
INVENTORY/LOGISTICS LEAD- MAD DASH, INC. NY
Nov 2021 – Nov 2022
• Collaborative leader & supporter of the Operations Team with a daily objective to provide efficient operational service delivery to our client’s portfolio and customers.
• Manage third-party contractors/vendors with respect to work order completion.
• Provide quality analysis of customer feedback on an ongoing basis. Develop and implement effective response plans.
• Cultivate and maintain a positive working relationship with service providers by providing accurate and prompt assistance to all customers.
MAINTENANCE PLANNER- JLL – AMAZON NORTH HAVEN, CT
Feb 2021 – May 2021
Meet with vendors and key client contacts and gather inspection data to ensure quality of service delivery.
Oversight, review, & management of work orders. Monitor vendor progress for work order completion and validation of vendor invoices.
Schedule and manage vendor performance of all preventative and recurring maintenance activities for assigned properties.
Assist the Facility Manager in meeting or exceeding site KPIs; monitor SLAs monthly to identify potential off-track area and plan corrective actions accordingly.
Support variance reporting to track budgeting and target cost savings. Team collaboration with Real Estate & Facilities team to align and assure we are maximizing efficiencies.
OPERATIONS MANAGER-ACLARA TECHNOLOGIES CONEDISON, NY
Dec 2018 – Feb 2021
Manager of all inventory and warehouse operations.
Vendor partnership meetings to nurture the ongoing relationship & work to minimize issues while completing work order reviews.
Continuous improvement of organizational processes to meet quality, productivity, & efficiency goals.
Developed, mentored, & managed employees ensuring all performance KPI’s were met or exceeded.
Partnership with onsite technicians to prepare & distribute gas/electric meters for daily installations.
Creating/working tickets to resolve open circuit meters for customers who no longer have service.
Knowledge of electric meter installation.
ABOUT ME
I am passionate about my work. I utilized strategies to direct and shape strategic organizational oversight while managing projects in complex, fast-paced environments. Adept at translating strategic goals into achievable team tasks, conflict resolution, customer relationship management, organizational development and analyzing organizational needs.
EDUCATION
-Associate in Business Administration January 2019
The College of Westchester- White Plains, NY
-Certified Forklift Operator
SKILLS
-Software: Microsoft Office Programs, SharePoint, Salesforce, CMMS
-Usability testing
-Project management
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