Customer Service Call Center

Tianna james

612-***-**** adz2j4@r.postjobfree.com

●Skilled customer service representative with 5 years’ experience in a variety of environments and roles including customer service, associate, and sales.

●Excellent communication skills with the ability to maintain a calm exterior in highly stressful situations.

Professional experience

Customer Service Representative November 2017 – September 2019

Target corporation Brooklyn Park, MN

●Handle any customer/vendor questions on orders, billing, and product locations.

●Check shipping orders to ensure they are accurate regarding quantity shipped by comparing shipping documents with computer-generated reports.

●Provide exceptional service and timely follow up.

●Strong technical experience working within many systems and multiple computer screens.

●Check GiftCard balances for the guest

Inventory Associate October 2016 – June 2017

Amazon Shakopee, MN

●Precisely recorded each incoming and outgoing shipment, assisted with loading and unloading trucks and made sure that each shipment reaches its proper destination within the warehouse.

●Recorded information using automated scanners as well as digital data entry systems.

Grocery Bagger February 2015 – June 2015

Lunds & Byerlys Minnetonka, MN

●Acknowledged each customer with a friendly greeting and provided him or her with complete and undivided attention.

●Unloaded items placed on bottom of the grocery cart and placed on the check stand for processing.

●Meet customer’s needs regarding bag type and bagging order preference.

●Packaged the order carefully and according to company guidelines.

Sales Associate August 2014 – September 2018

JCPenney Minnetonka, MN

●Greeted and assisted customers while providing excellent customer service.

●Actively and enthusiastically engage customer while working to resolve problems and assisting with credit, rewards and gift card programs.

●Completed checkout processes including returns and re-ticketing.

●Assisted with the signing and merchandising standards at all checkouts while stocking and merchandising

Sale Associate

February 2020-February 2021

Walgreens

Maple Grove, MN

●Help customers find the item that they are looking for

●Print photos for the customers in the photo department

●Scan in FedEx drop off for customers for their packages

●Checkout customers at the register

●Straighten the store

●Stock items back on the floor

●Price Check %

●Stocking

Customer service representative

May 2021-March 2022

Bloomington, MN

HealthPartners

●Scheduling appointments

●Sending messages to clinics

●investigate and assist in the resolution of member concerns regarding services including payment of claims or prompt access to medical care and/or dental care.

●Transferring calls to different departments

Package (warehouse)

February 2022- July 2022

Shakopee,MN

Amazon

●Packaging items

●Shipping out items

Front Desk Agent

July 2022- Present

Minneapolis, MN

Hyatt Regency Minneapolis

●Handle check-ins and check-outs in a friendly efficient and courteous manner.

●Greet and welcome all guests approaching the Front Desk

●Handle requests for information mail and messages in an efficient and courteous manner.

●Answer guest inquires about hotel service facilities and hours of operation.

●Answer inquiries from guests regarding restaurants transportation entertainment etc.

●Ensure logging and delivery of packages mail and messages as needed to guests and meeting rooms.

●Use proper two-way radio etiquette at all times when communicating with other associates.

Education and training

Professional Development Training; Empowered Call Center Training July 2018 to 2019

Twin Cities RISE! St. Paul, MN

●Call Center Principles and Customer Service Applications; Call Center Terminology and Production Expectations, Keyboard and Technology Applications, New Economy Service Expectations; Communication Strategies.

●21st Century Skills Development and Application; Including Teamwork, Critical-Thinking and Problem Solving, Collaboration and Creativity; Communication; Research Pertaining to Call Center-related Situations

●Emotional Intelligence: Emotional Intelligence training focusing on self-awareness and relationship management skills for personal and professional development applied to a call center setting.

●Career Pathway; Opportunity exploration, employer research, interviewing training, and skills applicable to call center opportunities.

●42 Hour Competency-Based Certification

Transition Plus – Transition Plus High School 2018

Minneapolis MN

●Post High School Jobs Experience Program focusing on Academic Planning and Support, Social-Emotional Support, College/Career Counseling and Exploration and Job Applications.

High School Diploma – Minnetonka High School 2015

Minnetonka, MN

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