Customer Service Support

Summary

Around * years of experience in Cash Handling, Retail, Customer Service, office administration, customer support and management in large organizations like Retail Stores, Banking, multinational IT and Training Company.

Graduation in Arts and Diploma in Information Technology.

Expertise in customer interactions and servicing.

Confident with great learning attitude and zeal to contribute.

Good Analytical and communication skills.

Enjoys Sales and Customer engagements.

Experience

organization: T.J. Maxx Corporation/Marshall (Feb 2023 – present)

Description:

TJ Maxx is an American department store chain, which has more than 1,000 stores, making it one of the largest clothing retailers in the United States. T.J. Maxx corporation is an American department store retail chain based in multiple locations. Marshall has been acquired by T.J. Maxx and belongs to group along with Home Goods.

ROLE: Retail Sales Associate (Full Time)

Responsible for delivering a highly satisfied customer experience demonstrated by engaging and interacting with all customers, embodying customer experience principals and philosophy, and maintaining a clean and organized store environment. Adheres to all operational, merchandise, and loss prevention standards. Cross trained to work in multiple areas of the store in order to support the needs of the business.

RESPONSIBILITIES:

Role models established customer experience practices with internal and external customers

Supports and embodies a positive store culture through honesty, integrity, and respect

Accurately rings customer purchases/returns and counts change back to customer according to established operating procedures

Promotes credit and loyalty programs during customer interactions

Maintains and upholds merchandising philosophy and follows established merchandising procedures and standards

Accurately processes and prepares merchandise for the sales floor following company procedures and standards

Initiates and participates in store recovery as needed throughout the day

Maintains all organizational, cleanliness, and recovery standards for the sales floor and participates in the maintenance/cleanliness of the entire store

Provides and accepts ongoing recognition and constructive feedback

Adheres to all labor laws, policies, and procedures

Supports and participates in store shrink reduction goals and programs

Participates in safety awareness and maintenance of a risk-free environment

Performs other duties as assigned

organization: LOWES (JULY 2023 - Present)

ROLE : Cashier Part time Associate

RESPONSIBILITIES:

Providing a quick, friendly checkout experience, helping customers get the best value for their money, or assisting with payment or exchanges

As a cashier, ensure every customer exits on a high note

Encourage and engage customer

Answer customer questions and provide a professional experience for customers

Scan and bag items accurately and efficiently

Manage a cash register, payments, and exchanges

Deliver excellent customer service at the register

Showcase great customer service

organization: HOME DEPOT (FEB 2023 – JUNE 2023)

ROLE : Part Time Associate

Communicate effectively with customers, answer their questions, and provide excellent customer service.

Promote products and services to customers and should have a good understanding of sales techniques.

Possess good understanding of the products and services offered and provide customers with detailed information on these products.

Maintain a clean and organized department and should have good attention to detail.

Work well with their colleagues and collaborate effectively with other departments in the store.

Adapt to store policies, procedures, and customer needs changes.

organization: T.J. Maxx Corporation (2016)

Description:

TJ Maxx is an American department store chain, which has more than 1,000 stores, making it one of the largest clothing retailers in the United States. T.J. Maxx corporation is an American department store retail chain based in multiple locations.

ROLE: POS

Billing, Registry and cash handling as a POS

New account openings

Customer support, handling returns and inquiries.

Support in store to the existing team.

Has received appreciation from customers

organization: Kohls Corporation (2016)

Description:

Kohl’s corporation is an American department store retail chain based in multiple locations.

ROLE: POS (Part Time)

Billing, Registry and cash handling as a POS

Customer care and support, handling inquiries.

Support in store to the existing team.

organization: Equra Recruitment Solutions Pvt. Ltd, Bangalore, India (2006)

Description:

Growing company for providing placement services and consulting for Multinational companies. It offers recruitment solutions to Organizations and individuals in a rapidly changing environment of IT and BPO.

ROLE: HR Recruiter

Recruitment support and solutioning

Analyzing and matching the client for suitable position.

Handling negotiations and follow ups

Record Management in recruitment software for prospect customers

Organization: NIIT Limited, Bangalore, India (2005)

Description:

NIIT Limited (http://www.niit.com/) is a Multinational company that offers learning management and training delivery solutions to corporations, institutions and individuals. It has three main lines of business worldwide: Corporate Learning Group (CLG), Skills and Careers Group (SNC), and School Learning Group (SLG).

In 2006, the IT services business of NIIT was demerged into a separately listed company NIIT Technologies. NIIT Limited now focuses on Corporate Training, Vocational Training for Services Sectors and Education and Training in Schools. NIIT Limited owns 23.98% of NIIT Technologies.

ROLE: Office Executive

Scheduling the tasks and Meetings for the executive

Managing the schedule of the executive, avoiding conflicts between two meeting time, organize a proper smooth schedule for the executive.

Manage and Handle new student enrollments and inquiries.

Office Administration, Record Management, Telecalls for followups etc.

Organization: ICICI Bank Ltd, Kolkata, India (2003)

Description:

ICICI Bank is India's largest private sector bank with total assets of Rs. 7,206.95 billion (US$ 109 billion). ICICI Bank offers a wide range of banking products and financial services to corporate and retail customers through a variety of delivery channels and through its group companies

ROLE: Office Executive

Administration for ICICI Bank new Account opening

Office executive in accounts opening department and customer support.

Academics:

Degree -Bachelor of Arts, Kolkata University, India

Diploma in Computer Technology, NIIT, India

trainings:

Retail/Customer Service Training at T.J. Maxx, KOHLS, Home Depot, Lowes

ADVANCED DIPLOMA IN INFORMATION TECHNOLOGY from NIIT Limited ( http://www.niit.com/)

Human Resource Program (HR House, Bangalore)

MS Office

Extra Curricular Recognitions

Participate in Massachusetts Beauty Pageant

Certificate of Social Service – Help Age India

Diploma in music (singing)

Several awards and certificates for singing competitions

Certificate of achievement for athletic sports

Contact

Email: *******@*****.***

Phone: 781-***-****

Contact this candidate