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Account Executive Customer Service

Philadelphia, PA
September 30, 2023

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April Forbes

Dover, DE *****



Commercial Account Executive 13 years plus years of experience is seeking to obtain a position in a fast paced people orientated business. Utilize skills that allow me to build rapport, listen and develop a solution to customers needs. Build on past successes and continue to provide stellar results for myself and new employer.

Loan Officer with 1 year of experience and skilled at consultative sales and exceeding sales goals.


Commercial / Retail Collections Specialist

Recovery Solutions Group


Made outbound calls to debtors in order to reconcile overdue and past due accounts. Responsible for calling customers to notify them of returned checks, Incomplete payments. Utilized computer systems to handle delinquent accounts. Skip Search additional Information on debtors regarding phone numbers, address, family numbers, etc.

Customer Care / Account Executive

Howard Morris Group

June 2022 - Present

Managed customer calls effectively and efficiently in a complex, fast-paced and challenging situations.

Researching resources to Skip Trace Accounts. Focused inside sales professional, highly effective in establishing and maintaining relationships with potential and existing clients. Extremely motivated and ambitious with a strong work ethic. Account Executive

Smith, Cohen & Rosenberg

January 4, 2021 - June 2021

Working Knowledge in retaining outstanding accounts receivables for current clients. Demonstrated success working in a team environment while achieving organization goals as well as personal.

Strong attention to detail, and the ability to clearly and effectively communicate with customers. Develop Customer relationships by initiating research and obtaining additional information for clients.

Review and analyze delinquent commercial accounts to determine appropriate accounts to determine appropriate action.

Assisted in past due Commercial collection accounts, follow-up, billing, customer service, payment posting.

Loan Officer

Atlantic Finance - Dover, DE

December 2019 to December 2020

Approve loans within specified limits and refer loan applications outside those limits to management for approval.

Meet with applicants to obtain information for loan applications and to answer questions about the process.

Processing payments with banking information by ACH, Debit payments. Notating accounts regarding past due accounts complaints.

Analyze applicant’s financial status, credit, and property evaluations to determine feasibility of granting loans.

Compute payment schedules. Collection calls on past due accounts, follow-up, posting payments.

Account Executive

Kearns, Brinen & Monaghan - Dover, DE

February 2007 to 2019

Coordinates and oversees energy activities for accounts of customers. Manages assigned customer accounts to create and enhance relations with customer decisions makers and operations personnel for improved customer satisfaction. Anticipates and resolves and problems and issues with customers and other involved in the account relationship. Cold Calling: call potential leads to convert them into clients. EDUCATION:

Harris School of Business

April 2017

PolyTech Adult Education

January 2001

Caesar Rodney High School

September 1988 - 1991


● Written and Verbal Communication.

● Contract Negotiation.

● Organization.

● Microsoft Office.

● CRM (Salesforce).

● Collections.

● Sales Fundamentals and Relationship Building.

● Quickbooks

● Customer Service.

● Loan Origination.

● Adult Education.

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