Vivek Raj Merugu

Business Analyst

E-Mail: adz2hz@r.postjobfree.com

LinkedIn: https://www.linkedin.com/in/vivekrajmerugu/

Contact No: +1-925-***-****

PROFILE SUMMARY

Business Analyst with 9+ years of experience in the technology industry. Proven track record of success in gathering, analyzing, and documenting business requirements, developing, and managing project plans, and leading teams to successful delivery of projects. Expertise in Agile development methodologies, project management tools and techniques, and risk management. Strong communication and interpersonal skills, with the ability to collaborate effectively with cross-functional teams and stakeholders.

PROFESSIONAL SUMMARY

An organized goal-oriented individual with 9 years of industry experience working on several large-scale software and Web development projects and releases leading multiple teams/projects simultaneously.

Worked in a variety of roles including Business Analyst and Product Analyst with experience developing, managing, and coordinating software projects covering all phases of development lifecycle including requirements analysis, software design, functional testing, and maintenance support.

Plethora of supply chain management business exposure within demand planning, sales and operations planning, order management, shipment planning, warehouse management, transportation management, Invoice and payment management modules.

solid understanding on Agile Methodologies, Business Requirements Gathering, Evaluating Data Sources, Translating Requirements into Specifications, Application Design.

Experience in conducting Gap Analysis, data flows and presentations preparations for the Web Applications, Interviewing SMEs and Stakeholders to get a better understanding of client business processes and gather business requirements.

Strong understanding of Software development life cycle (SDLC) methodologies including Agile (SAFe and Scrum), RUP, RAD and Waterfall.

Proficient in Technical and Business Writing, Business Process Flow, Business Process Modeling, Business Analysis and Testing various methodologies.

Extensive knowledge on artifacts creation such as BRD, FSD, SRS, DRD, RTM and generated Ad Hoc reports as per the business needs using SQL queries.

Experience in facilitating Joint Requirement Planning (JRP) sessions with Business User Groups, conducting Joint Application Development (JAD) sessions with IT Groups and Conflict Management with Project team members.

Experience in the ETL (Extract, Transform and Load) of data into a data warehouse/date mart and Business Intelligence (BI) tools like Business Objects Modules (Reporter, Supervisor, Designer, and Web Intelligence)

In depth knowledge Rational Unified Process (RUP) methodology, Use Cases, Software Development Life Cycle (SDLC) processes, Object Oriented Analysis and Design (OOA/D)

Competent in Creating Unified Modeling Language (UML) diagrams such as Use Case Diagrams, Activity Diagrams, Class Diagrams and Sequence Diagrams.

Developed Monthly, Daily, Quarterly, Yearly Reports in Power BI.

Have provided several assistances in the following ITSM process areas on ServiceNow such as Incident, Change, Problem, Request Fulfillment, Service Catalog, Knowledge Management, Automated Test Framework, Configuration management.

Extensive experience in developing Use Cases, creating Screen Mock-ups, conducting Gap Analysis and Impact Analysis, SWOT analysis, Cost Benefit Analysis, Risk Analysis.

Experience in Test Planning, Test Preparation, Test Execution, Issue Resolution and Report Generation to assure that all aspects of a Project follow the Business Requirements.

Extensive experience in developing stored procedures, functions, views and triggers and complex queries using T-SQL.

Worked closely with business users and strategic partners to understand goals, enhancements, content reporting business requirement needs and translated in terms of technical requirements.

Outstanding Data analysis skills including Data mapping from source to target database schemas, Data Cleansing, and processing, writing data extract scripts/programming of data conversion and researching complex data problems.

Handling all the domain and technical interaction with application users, analyzing client business processes, documenting business requirements.

Facilitated Requirement Gathering sessions, Feasibility Studies, and Impact Analysis

Skilled in using MS office applications for day-to-day activity, MS Visio for drawing flow diagrams and MS Project for prioritizing and managing individual tasks.

Key Achievements in Business

Success Implementations of E2open Demand Planning Software for fortune companies in Retail, Manufacturing and Consumer Packaged Goods industries which reduce the planning errors up to 30-40% of overall processes.

Key Contributor for the E2open Demand Planning User Experience changes as part of the 20.1 Release.

Successfully launched Blume’s Order Management to provide end to end visibility of logistics execution for Blume Customers by integrating it with Blume TMS Solution.

Responsible for product revenue growth with upselling the order management to existing customers which increased the sales revenue up to 20%.

Successful Integration of Order Management solution with Blume Downstream logistics applications and Blue yonder WMS.

Integrated Blume TMS solution with the IOT Service providers to get the real time updates of the containers on the move.

SKILLS

Modeling Tools

MS Visio, Lucid Chart

Methodologies & Framework

Traditional Waterfall, Waterfall Hybrid, Kanban, Scrum, Agile-Scrum, Agile-SAFe, PTY

Business Skills

Process Modeling, Change Management, GAP Analysis, Impact Analysis,

SWOT Analysis, JAD Sessions, Project Scheduling, Project Budgeting,

Data Warehousing

Data Modeling, Data Marts, OLTP, OLAP, Data Mining, Slicing/Dicing, Drill Up/Drill Down.

Requirement Management

JIRA, Confluence and Microsoft TFS

Testing Tools

HQPC, Postman, Test Rail

Technologies

EDI, PL/SQL, ETL, API, Restful APIs,Microservices, Kafka

Reporting/BI Tools

Tableau Desktop, Power BI, Qlik sense

Prototyping

Adobe XD, Figma

Databases

MySQL, Oracle, MS Access

Operating Systems

Windows, Linux, Unix, iOS

Functional

Sales & Operations Planning, Demand Planning, Order Management, Warehouse Management, Shipment Planning, Transportation Visibility and Logistics Management, Invoicing and Payment

EDUCATIONAL QUALIFICATION:

Bachelor’s degree in computer science engineering from JNTU University.

Diploma in Dot Net Technology

EXTERNAL CERTIFICATION:

Google Project Management

Certified Scrum Product Owner

Entry Certificate in Business Analysis

ITIL V3 Foundation

PROFESSIONAL EXPERIENCE

Company: Blume Global - Pleasanton, CA Apr 2021 – Present

Role: Senior Product Analyst, Product Management

Blume Global is a multimodal supply chain platform that provides end-to-end domestic and international logistics execution from first mile to last. As the single source of truth for logistics data, Blume provides visibility throughout the value chain, from carrier sourcing to delivery in one unified collaborative cloud platform. Blume solutions use the latest innovations in artificial intelligence, machine learning, natural language processing, blockchain, big data, intelligent robotic process automation and Internet of Things to create a vibrant supply chain ecosystem that is truly collaborative, purposeful, and focused on real value creation.

Responsibilities:

As a Senior Product Analyst in Product Management, I have had the opportunity to be able to,

Built order management system from scratch to support supply chain execution of Blume Customers.

Integrated Blume’s Order fulfillment solution with the Blue Yonder Warehouse Management System for seamless flow of fulfilled orders to be allocated from Warehouse for picking and packing.

Integrated with IOT Service Provider Orbcomm to receive the IOT feeds to track the real time positioning of the containers and their status.

Designed Inventory visibility application to create, update and manage Inventories against node by defining safety stock for items.

Implemented the camunda workflow for the order management system to automate the sales order fulfillment process.

Integrated Order Management System with Blume Visibility and Transportation Management systems to create the shipments and transportation orders from the Purchase orders.

Collaborate with Customer Success team to understand production issues and create Product Road Map that address pain points of customers.

Work closely with Professional Services team to implement solutions and provide KPIs for the solutions delivered.

Document User Stories and define system scope objectives based on user needs and understanding of business process for Agile implementation.

Demo the new features to the internal and external stakeholders post each Sprint and Release

Define and prioritize the product backlog.

Review, and Sprint Retrospective

Defining project scope, objectives, and deliverables.

Develop a detailed project plan, including tasks, timelines, and resource allocation.

Identify potential risks and develop a risk management plan.

Clearly define and document the project's scope and objectives in collaboration with stakeholders.

Manage and control any changes to the project scope to ensure that the project stays within its defined boundaries.

Company: E2open, Hyderabad Feb 2017 – Apr 2021

Role: Business Analyst, Professional Services

E2open is a global supply chain management software and technology company that provides solutions for businesses to optimize their supply chain operations. They offer a wide range of cloud-based software applications and services that help organizations manage their supply chains more efficiently and effectively. E2open's solutions are used by a wide range of industries, including manufacturing, retail, consumer goods, and more, to enhance their supply chain visibility, efficiency, and resilience. The company aims to help businesses adapt to the complexities of modern supply chain management in an increasingly interconnected global economy.

Responsibilities:

Data analytics and business mapping configuration of Sales & Operations Planning process solution Product Suite.

Collaborated with users to analyze current processes, then partnered with developers to design and implement new features that increased efficiencies by 15% within the services team.

Aligned S&OP process to create a single operating plan that effectively identified and maximized company resources.

Developed inventory policies and established accountability for tactical and strategic results through effective reporting, monitoring, and cross-functional engagement.

Provided technical, functional, and analytical support to improve the quality and timeliness of the S&OP process.

Improved yearly forecast accuracy to 85% from initial 60% accuracy through successful implementation of E2open Demand planning solution.

Worked with users to define demand planning scenarios for optimal utilization of technology.

Prepare and execute test plans for new functionality.

Review test cases developed by QA Team.

Manage UAT workshops to ensure process changes & gaps between ‘as-is' and ‘to-be' process across.

Drive continuous improvement in business processes across the supply chain function.

Forecast consumer demand using statistical and collaborative forecasting techniques.

Participate & perform Sprint Reviews, Sprint Planning & Daily Scrum as part of BAU activities.

Prepare mockups and providing application process flow walkthrough to business and development team to get signoff.

Create Use cases, Use Case Diagram, Business flow diagram, Work and Navigation flow diagram.

Conduct many informal sessions to develop an architectural solution that the application meets the business requirements, resolve open issues, and change requests.

Actively involved in conducting the User Acceptance Testing before delivering each sprint to the client.

Created and maintained user stories, prioritized user stories in product backlog.

Closely collaborated with delivery team to provide guidance when needed.

Have played a major role in communicating the vision, goal, and strategy of deliverables.

Played a responsible role in bringing the user stories to the definition of ready state in the product backlog.

Maintained 1.5 to 2 sprints worth of user stories ready in the product backlog until the sprint planning ceremony takes place

Managed workflow using Kanban, SAFE scrum

Responsible for handling daily scrum, sprint planning, sprint review, sprint retrospective ceremonies and

Performed GAP analysis to identify need of introducing new configurations.

Created wireframes and mockups using Invision UX, Lucid charts and Visio to demonstrate the graphical view of configurations.

Prepared for GAP Analysis; identified and documented improving areas to meet capital requirement regulations.

Conducted UAT to confirm that all derivative products can successfully process during the go-live.

Designed sites and created workflows, alerts, lists, libraries, and structured group permissions in SharePoint.

Acted as a liaison between the customer and the development team to drive the implementation, translate customer requirements to smaller chunks of user stories using JIRA.

Working with service owners, service team members, project team members, ServiceNow Developers, and the ServiceNow platform team.

Followed the UML based methods using Microsoft Visio to create: Use Cases Diagrams, Activity Diagrams, State Chart Diagrams, Sequence Diagrams and Collaboration Diagrams.

Company: Steelwedge Technologies (Now Part of E2open) Dec 2014- Jan 2017

Role: Associate Technical Analyst

Steelwedge Software, now known as E2open, is a company that provides supply chain planning and collaboration software solutions. They specialize in helping businesses optimize their supply chain operations, improve forecasting, and enhance overall supply chain visibility. Steelwedge was acquired by E2open in 2017, and the combined company continues to offer supply chain management software and services.

Responsibilities:

Provided support and clarification with QA Lead to ensure that solution would be tested completely with 90% defect free solutions.

Support, Develop and Enhance test processes and reporting for business processes.

Build and configure workflows for ETL tools (DTS and Adeptia) as per business requirement.

Co-Ordinate with the R&D Team on the Product enhancements and customizations as per the end user requirement.

Configure and install end to end build of applications to provide product suite for business users.

Develop business rules and configure in application for time series deployment as per customer requirement.

Validate the forecast accuracy and tune the forecast by making the required changes in the configuration.

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