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Customer Service Medical Office

Garland, TX
September 30, 2023

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vanetta langley

looking for work at home call agent work

Rowlett, TX 75088



To secure a challenging position in a reputable organization to expand my learnings, knowledge, and skills.

• Proficiencies: Greenway; MS Word

• Skills: Decision-making skills; Time management skills; Reviewing, evaluating, and improving processes; Resourceful; Willing to learn new things


Medical Practice Management Systems Medical Terminology Medical Records HIPAA Compliance

Insurance Verification Insurance Claim Processing Reimbursement Processing Revenue Cycle Management Medicare / Medicaid Government Payers Third Party Payers CPT & ICD-10 Coding

Medical Billing Medical Office Medical Administrative Patient Registration Data Entry Authorized to work in the US for any employer

Work Experience

Customer Service Representative, Iqor - Plano, TX

November 2021 to Present

I handled customer accounts, took payments, changed addresses and phone numbers on their accounts,ran technical help for customers mobile accounts gave temporary passwords, waved fees handed complaints, provided appropriate solutions and alternatives within the time limits; follow up to ensure resolution. While Keeping records of customer interactions, process customer accounts Most importantly I followed communication procedures, guidelines and policies and took the extra mile to engage customers.

Walmart customer service

walmart - Rowlett, TX

March 2016 to November 2021

My daily job duties consisted of calculating and Processing bills, invoices and account statements according to established procedures. Cashed customers payroll and income tax return checks. Also while processing and exchanging merchandise.

call taker/dispatcher

cab company - Dallas, TX

January 2007 to February 2016

I was responsible for supervising, monitoring, repairing, and attending to park rides, including boarding and securing passengers, starting rides, and ensuring passengers exit safely. File Clerk

manpower/US Oncology Network - Garland, TX

January 2000 to January 2007

I organized and archived records and documents. Made copies of paperwork and distributes as needed. Retrieves data and files for other departments and personnel. Uses alphabetical and numerical systems to organize paper and electronic records documents. Housekeeper

Parkland Health & Hospital System - Dallas, TX

January 1995 to January 1999

responsible for cleaning and reporting any safety hazards to the homeowner or manager in charge. Education

Associate in Medical Office and Billing Specialist Ultimate Medical Academy-Tampa - Tampa, FL

October 2020 to October 2021


• Order Picking

• Warehouse Experience

• Packaging

• Cashiering

• Shipping & Receiving

• Food Preparation

• Food Safety

• Food Service

• English

• Customer service

• Security

• Microsoft Word

• Order Picker

• Customer support

• Cleaning

• Remote access software

• Front desk

• Documentation review

• Research

• Data collection

• Windows

• Negotiation

• Banking

• Customer service (2 years)

• Continuous improvement

• Computer literacy

• Typing

• Phone etiquette

• Conflict management

• Account management


• inglish - Fluent

Certifications and Licenses

Medical Billing and Coding

November 2020 to Present

Ultimate Medical Academy Diploma – Medical Office and Billing Specialist, 2021 Fully accredited, accelerated program providing instruction in medical administrative procedures such as appointment scheduling, revenue cycle management, reimbursement methodologies, insurance claims management and electronic medical records (EMR) systems. Program content includes billing and collections process implementation, industry regulations, laws and ethics and bookkeeping to ensure medical office compliance. Research, professional writing, critical thinking and communications skills are emphasized throughout the program.collections procedures and accounting functions essential to the medical environment. Research, professional writing, critical thinking and communications skills are developed throughout the program. Assessments

Workplace safety — Completed

March 2020

Using safe practices at work

Full results: Completed

Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.

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