Customer Service Recovery Specialist

Location:

Posted:

September 30, 2023

Johnifer L. Scott

**** ****** **** *****, ***** City Ohio, 43123 ********@*****.***

OBJECTIVE

To obtain a customer service position that will incorporate my communication skills to collect on delinquent accounts.

PROFILE

Highly motivated individual, experienced with establishing rapport over the phone, able to collect over the phone on delinquent accounts.

EDUCATION & CERTIFICATIONS

High School Diploma: Zanesville, Ohio- 1999-2002

West Virginia University: Communications-2002-2004

Otterbein College: Westerville, Ohio, Sports Management, - 2004-2005

Computer skills: MS word, Dacks, Artiva, Acuquirt (skip trace)

CAREER RELATED EXPERIENCE

Amazon-2016-2018

Etna Ohio-Team Lead

Helped distribute work to other agents who were stowing

Lift up to 80 lbs

Communicated with dock workers to make sure work load to agents was executed

IQOR-2012-2016

New Albany Ohio-Manager

Managed a team of 24 agents who took inbound and customer service calls

deescalated calls from unsatisfied customers

Used Orex call monitoring on agents and made sure agents were hitting quality points

Managed time cue

Traveled to upcoming sights to assist in launching new facilities

MRS ASSOCIATES-2006-2012

Columbus, Ohio-Recovery Specialist

Received outbound calls in attempt to collect on delinquent accounts

File maintenance

Third party collections

Alliance Data-2005-2006

Columbus, Ohio Recovery Specialist

Called account holders in regards to delinquent accounts

First party collections over the phone (2 month delinquent)