Customer Service Support Specialist

Raven D.

Skills

Loss prevention

Multi-tasking strength

Problem-solving skills

Exceptional Customer Service

Point Of Sales Experience

Work History

Receptionist

H&R Block - Everett, WA

**/****-04/2022

01/2023-04/2023

Assisted Tax Professionals with their schedule and document scanning. Used professionalism and discretion when handling client confidential information Implemented company procedures for shredding documents and identifying clients before sharing any personal information.

Operated POS, correctly processing payments

Managed appointment manager to keep office productivity at its best. Support Specialist

Bath and Body Works - Everett, WA

03/2020 - 03/2021

Implemented up-selling strategies such as recommending scents and wallflower plug purchases to help boost revenue.

Developed an exceptional attendance record with special attention to punctuality and preparation to work upon arrival.

Checked prices for customers and processed items sold by scanning barcodes. Helped customers complete purchases, locate items and join reward programs to promote loyalty, satisfaction and sales numbers.

Assistant Manager

Pizza Hut - Lynnwood, WA

02/2019 - 11/2019

Reviewed performance data to monitor and measure productivity, goal progress and activity levels. Managed opening and closing procedures and recommended changes to enhance efficiency of daily production.

Assisted team members with delivering friendly, knowledgeable service by applying proactive monitoring and corrective action strategies.

Helped with planning schedules and delegating assignments to meet coverage and service demands.

Rotated merchandise and displays to feature new products and promotions. Answered questions about store policies and concerns to support positive customer experiences. Increased efficiency and team productivity by promoting adherence to operational best practices and company policies.

Maintained high levels of organization in store by directing customers and replenishing merchandise.

Provided weekly work schedules to employees to accommodate business demands and vacation requests.

Maintained positive customer relationships by responding quickly to customer service inquiries. Support Specialist

Michael's - Everett, WA

02/2019 - 04/2019

Reconciled cash drawer at start and end of each shift, accounting for errors and resolving discrepancies.

Reviewed and resolved differences between accounting information and cash drawer. Helped customers complete purchases, locate items and join reward programs to promote loyalty, satisfaction and sales numbers.

Checked bills with counterfeit pens and examined coins to spot and refuse foreign currency. Immediately reported discrepancies and assisted in clearing discrepancies. Completed highly accurate, high-volume money counts via both manual and machine-driven approaches.

Upheld strict financial controls by keeping funds secure and accurately transferring monies. Shift Manager

Jamba Juice - Everett, WA

10/2018 - 01/2019

Kept employees operating productively and working on task to meet business and customer needs. Tracked receipts, employee hours and inventory movements. Excelled in every store position and regularly backed up front-line staff to keep expertise fresh and relevant.

Boosted team productivity and efficiency by leveraging top-notch Fast and Friendly abilities. Adhered to company standards and compliance requirements for operations and cleanliness of all areas.

Trained and mentored new employees to maximize team performance. Worked closely with team members to schedule breaks and shifts to meet state regulations. Recruited and interviewed candidates for management to evaluate readiness and fit for position. Supervised employees and oversaw quality compliance with company standards for food and services.

Education

Prairie High School, Battle Ground, WA

Diploma Graduate: 06/2013

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