Customer Service Sales Associate

Faviola Contreras

***** ******** ***** 714-***-****

Garden Grove CA adz2eb@r.postjobfree.com

Summary of Qualifications

Highly motivated Sales Associate with extensive customer service and sales experience. Outgoing sales professional with a track record of driving increased sales. Committed to meeting the needs of employees. Committed. Reliable. Organized. Quick learner. Detail oriented. Fully Bilingual English/Spanish both in conversation and written aspect. Experience

Babysitter May, 22 2017 to August, 12 2017

Santa Ana CA 657-***-****

● Communicate positively with the children and guardians.

● Played games, worked on puzzles and read books to young children.

● Organized and cleaned home after activities by picking up toys and straighten up the playroom.

● Prepared healthy, age appropriate snacks

● Sanitized dishes, tabletops, toys and frequently touched surfaces to prevent the spread of germs.

● Balanced playtime and limited screen time to support development of fine motor, gross motor, gross motor and cognitive skills. Retail employee June, 14 2018 to February 4, 2020

Pacsun- retail store 714-***-****

2800 N Main St, Santa Ana, CA 92705

● Balanced and organized cash register by handling cash, counting change and storing coupons.

● Greeted customers, helped locate merchandise and suggest suitable options.

● Used POS system to process sales, returns, online orders And gift card activations.

● Approached browsing customers to initiate conversation to determine buying preferences.

● Coordinate restocking of sales floor with current merchandise accurate signage for current promotions.

● Stocked merchandise, clearly labeling items, and arranging according to size or color.

● Assisted customers with prompt and polite support in person and via telephone.

● Checking pricing, scanned items, applied discounts and printed receipts to ring up customers.

● Folded and arranged merchandise in attractive displays to drive sales.

● Helped customers complete purchases, locate items and join reward Programs.

Hostess

El Torito - Restaurant July 18, 2021 to Current

3520 The City Way E, Orange, CA 92868

● Took reservations and to-go orders by phone, answered customer questions and informed of accurate wait times.

● Answered customer questions about hours, seating and menu information.

● Assigned patrons to tables suitable for needs and restaurant section rotation.

● Worked with front of house staff to move tables and adjust seating to accommodate groups with special requests.

● Monitored seating area and checked restrooms regularly to keep spotless.

● Used cash registers and credit card machines to cash out customers.

● Prepared dining room for special upcoming functions by decorating And generating special group menus.

Santiago High School, 12342 Trask Ave, Garden Grove, CA 92843 Class of 2019

Santa Ana College,

September 2021-Present

Certifications

Advocate counselor

Skills

Dining crew workflow optimization

Guest experience management

Seating assignment preparation

Menu memorization

Team player

Good communication skills

To go order preparation

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