Data Entry Desktop Support
Resume:
CA, Yuba City
adz2dv@r.postjobfree.com
MOHAMMAD HAROON
IT PROFESSIONAL
PROFESSIONAL SUMMARY
IT Professional with 10+ years of diverse work experience across various fields and organizations. Holds a Bachelor's Degree in Farsi Language and certifications in CompTIA A+, CompTIA Network+, and CompTIA Security+. Strong communicator, adaptable, and result-oriented. Proven track record of leadership, technical expertise, and operational excellence.
EMPLOYMENT HISTORY
MAR, 2021 - PRESENT
DESKTOP SUPPORT, NOBLE HALAL MARKETS, Yuba City, CA
•Provided expert desktop support services to ensure the efficient operation of computer systems within the organization.
•Troubleshooted and resolved hardware and software issues for employees, ensuring minimal downtime.
•Installed, configured, and maintained desktops, laptops, printers, and other peripherals.
•Collaborated with IT team to deploy software updates and patches across the organization.
•Assisted in managing the overall IT infrastructure, including network connectivity and security.
•Managed and monitored IT inventory, ensuring proper stock levels of essential equipment and components.
•Offered end-user training and support to enhance staff's technical skills and proficiency.
•Played a key role in maintaining a secure and organized market environment.
Manage and troubleshoot hardware and software issues on desktop computers to ensure smooth operations and minimize downtime for employees at Noble Halal Markets.
Conduct regular audits of desktop systems to ensure compliance with security standards and policies.
Provide on-site technical support at Noble Halal Markets locations to address any hardware or software issues that cannot be resolved remotely.
FEB, 2015 - JUN, 2015
TEAM LEAD, ALL GREEN ELECTRONIC RECYCLING
• Led and supervised a team of recycling technicians and workers.
• Strategically planned daily operations for efficient workflow.
• Assigned tasks and responsibilities based on team members' skills and expertise.
• Monitored and evaluated team performance, provided feedback, and conducted performance reviews.
• Mentored team members to enhance their technical skills.
• Managed device labeling and prepared trucking invoices.
NOV, 2014 - OCT, 2015
Technician, Apple (Volt)
• Conducted comprehensive iPhone inspections, including diagnostics and repairs.
• Managed GSX data entry for iPhone IMEI numbers, serial numbers, and fail codes.
• Performed skilled iPhone repairs, such as battery replacements, screen replacements, and camera repairs.
• Ensured proper handling and disposal of electronic waste.
• Strictly adhered to Apple's privacy and data protection policies.
• Conducted software updates, installations, data backups, and recoveries.
SEP, 2013 - AUG, 2014
Administrative Assistant, 1TV NETWORK
• Efficiently managed schedules and appointments for executives and staff.
• Handled phone calls, emails, and inquiries, taking messages and responding promptly.
• Maintained both physical and digital files, records, and documents.
• Assisted in preparing and distributing internal and external communications.
• Coordinated travel arrangements and accommodations.
• Supported the planning and execution of meetings, conferences, and events.
• Managed office supplies and equipment.
• Conducted typing and copying in Dari/English as needed.
• Generated monthly reports for the management office.
SEP, 2011 - AUG, 2013
Controller, VANQUISH WORLDWIDE
• Trained new employees on GDMS (Global Distribution Management System) software.
• Communicated with subcontractor offices through email and phone calls to track truck movements.
• Resolved issues for truck drivers.
• Liaised with US military bases via emails and calls for transportation coordination.
• Maintained records of truck movements across 34 provinces of Afghanistan using GDMS software.
• Provided daily, weekly, and monthly reports to the Operation Manager.
EDUCATION
2010 - 2013
Bachelor's Degree in Farsi Language, KABUL EDUCATION UNIVERSITY
Diploma in Business Administration (One-Year Program), KARDAN UNIVERSITY
2017 - 2017
A+ Hardware, Network+ Certification, CITY COLLEGE OF SAN FRANCISCO
SKILLS
Farsi Language
CompTIA A+
CompTIA Network+
CompTIA Security+
Desktop Support
Troubleshooting
Hardware
Software
Network Connectivity
IT Infrastructure
Inventory Management
End-user Training
Leadership
Operational Excellence
iPhone Inspections
Diagnostics
Repairs
GSX Data Entry
Battery Replacements
Screen Replacements
Camera Repairs
Electronic Waste Management
Privacy and Data Protection
Software Updates
Data Backups
Data Recoveries
Team Leadership
Workflow Planning
Performance Evaluation
Mentoring
Device Labeling
Trucking Invoices
Administrative Assistance
Scheduling
Communication Handling
File Management
Internal and External Communications
Travel Coordination
Meeting and Event Planning
Office Management
Typing
Copying
Global Distribution Management System
Transportation Coordination
Record Keeping
Report Generation
Language and Literature
Business Administration
Operating Systems
Hardware Components
Software Installation
Language Proficiency
Typing Proficiency
LANGUAGES
English
Farsi
Pashtu
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